Toll-free·Calls Customer Service·Most popular PODS number
Q:
How do I talk to a live human at PODS?
A:Calling this PODS number should go right to a real human being
Q:
Does PODS offer 24 hour customer service?
A:Yes! This call center operates 24 hours a day, 7 days a week.The least busy day is Wednesday, and the most busy day is Tuesday. Details
Q:
How long will I wait on hold?
A:We don't expect that you will have to wait to talk to a person. This is a direct line.
How do I get through the phone menu to a live person?
GetHuman researchers routinely call this PODS phone number to document the phone system.
Here is our latest tip for weaving through the phone menu to get to a real person the fastest:Calling this PODS number should go right to a real human being
Below are some clips we've found from PODS's phone menus and tips that help give an idea of what you will encounter when you call. We've highlighted why they are important as well:
The first phone menu
"Thank you for calling PODS Moving and Storage.
We know your needs are unique, and we're here to help.
If you are calling for personal or family moving and storage, please press one.
If you are calling about PODS solutions for business, logistics, or if you are a government contract holder, please press two."
Excerpt from a call with PODS
Tuesday, February 13, 2024 2:32 PM
In fact, much of this information on this page is superfluous because this PODS phone number is a direct line to a human being. The line is well-staffed and you should anticipate a very short wait on hold or none whatsoever, as long as you are calling during business hours.
We don't know of any phone menus you would encounter when calling either.
What are the hours and when should I call?
PODS operates the call center for this 877-770-7637 phone number 24 hours, 7 days.The short answer is that you should call on a Wednesday.This observation and the following section are based on analysis of a sample set of 60 calls made in the last 90 days using our free, web-based phone (see above).
An important note: busy times vs hold times vs best time to call
When we refer to busy or less busy times, we are talking about the volume of calls. The busiest times are when the most people are calling this PODS phone number (least busy times have fewer people calling). This high call volume does not necessarily mean that you will have a long hold time when you call. Companies like PODS staff their call centers differently based on the time of day and day of the week, so you may experience a shorter wait on hold at the busiest of times. When we refer to the best time to call, we are referring to the optimal combination of lower call volume and shorter wait times.
The least busy time to call
The least busy day to call PODS is Wednesday.The most busy day to call is Tuesday, which averages 250% more phone calls by comparison.Again, this is based on a sample of 60 calls made with our AI-powered, web-based phone in the last 90 days.
Sun
Mon
Tue
Busiest
Wed
Quietest
Thu
Fri
Sat
The shortest wait on hold
We measured the shortest hold times to be on Monday.The longest wait in the queue on average occurs on Thursday.
The best time to call PODS
In summation, the best day to call PODS is Wednesday.This is not the day with the shortest wait on hold in the phone system, but we still recommend it for its ideal combination of low call volume and short hold times. Plus we believe that PODS staffs the call center well on Wednesday.
Once again, please put this information in perspective because this phone number has no phone menu or long waits. It generally gets picked up right away if calling during their opening hours. If there is any way, it will typically be very short.
Why Customers Call PODS
If you have time to do a bit of reading before you call PODS, we recommend you read over some of our problem-specific articles.
Yes, you can store your PODS container at a PODS facility. PODS offers convenient and secure storage solutions for your container. Whether you need short-term or long-term storage, PODS has you covered. Simply schedule a drop-off of your container at your desired location, and once it's loaded, PODS can transport it to their secure storage facility. At the facility, your container will be stored in a climate-controlled environment, protecting your belongings from extreme temperatures and humidity. You can have peace of mind knowing that your items are kept safe and secure at a PODS facility. When you're ready to retrieve your belongings, just inform PODS, and they will arrange for delivery wherever you need.
Yes, there is a minimum rental period for a PODS container. The minimum rental period for a PODS container typically varies depending on the location and the specific terms and conditions set by the local PODS franchise. However, in most cases, the minimum rental period ranges from one to three months. This allows customers to have ample time for packing, moving, and unpacking their belongings. It also ensures that the rental process is cost-effective and efficient. If there is a need for a shorter rental duration, customers can reach out to their local PODS franchise to discuss their specific requirements and check for any possible alternatives or exceptions that may be available.
Yes, customers have the ability to access their belongings while they are in storage inside a PODS container. Unlike traditional self-storage options, PODS allow for convenient access to stored items whenever needed. Simply schedule a time to have the container delivered to the desired location, and once it's there, access to the belongings inside is readily available. This flexibility offers peace of mind and eliminates the hassle of having to transport belongings to a separate storage facility. Whether it's retrieval of a single item or organizing possessions within the container, customers can easily access and manage their belongings without any restrictions. With PODS, storage is hassle-free and easily accessible for added convenience.
Click the link above to get answers to just about any PODS customer service question, including step by step guides for the most complex issues. You can also detail a new issue and get answers instantly.
Below is a sample of recent calls to PODS, and their purpose. Are any of these similar to the reason you are trying to call?
Requesting invoice for storage bill: "Can you guys send me an invoice of my bill to my address?"
- From a call lasting 40m 8s , Feb 13, 2024 8:14 PM
More PODS Customer Service Contacts
There are of course other ways to contact PODS customer service besides the phone. Below we list the best ones, by medium.
As a last, sometimes only, resort- PODS customer service can be accessed through their website. This can entail digging through help articles before finding a form and "being allowed" to submit a problem to their team, and rarely leads to a real-time conversation, which is why GetHuman does not recommend this unless it's the only way.
Conclusion and closing notes
This is PODS's best phone number, the real-time current wait on hold and tools for skipping right through those phone lines to get right to a PODS agent. This phone number is PODS's best phone number because 3,696 customers like you used this contact information over the last 18 months and gave us feedback. Common problems addressed by the customer care unit that answers calls to 877-770-7637 include Insurance claim, Missed pickup, Missed delivery, Cancel order, Damaged POD and other customer service issues. Rather than trying to call PODS first, consider describing your issue first; from that we may be able to recommend an optimal way to contact them via phone or web. In total, PODS has 1 phone number. It's not always clear what is the best way to talk to PODS representatives, so we started compiling this information built from suggestions from the customer community. Please keep sharing your experiences so we can continue to improve this free resource.
GetHuman does not provide call center services or customer support operations for PODS. The two organizations are not related. GetHuman builds free tools and shares information to help customers of companies like PODS. For large companies that includes tools such as our GetHuman Phone, which allows you to call a company but skip the part where you wait on the line to get a live human rep. We continue to work on these tools to help customers like you (and ourselves!) navigate the messy phone menus, hold times, and confusion with customer service. As long as you keep sharing it with your friends and loved ones, we'll keep doing it.