A:Apple Music does not have a customer service phone number, but you can contact them through their website.
Unfortunately, the way to contact Apple Music starts with sifting through their website help and support articles. With luck, you can find a way to submit a form about your issue and then start emailing with them.
Q:
Does Apple Music offer 24 hour customer service?
A:Not by phone.But you can contact Apple Music 24/7 using other methods.Below is a list of customer service channels and hours.
How to contact Apple Music Customer Service
There are other ways to contact Apple Music customer service besides the phone. Below we list them by medium, from most to least popular.
As a last, sometimes only, resort- Apple Music customer service can be accessed through their website. This can entail digging through help articles before finding a form and "being allowed" to submit a problem to their team. Since this rarely leads to a real-time conversation, GetHuman does not recommend this unless it's the only way.
How should I prepare for my conversation with Apple Music?
If you have time to do a bit of reading and research, we recommend you read over some of our problem-specific articles. Whatever issue you are having with Apple Music, we are likely to have an answer and tips to help you get it resolved. Here are some popular problems with brief answers. For details and to ask followup questions live, click on the question.
No, you do not need an Apple device to use Apple Music. Apple Music is a music streaming service that can be accessed on a variety of platforms. It is available on iPhone, iPad, iPod Touch, Mac, and Apple Watch through the Apple Music app. However, it is also accessible on non-Apple devices. Apple Music can be enjoyed on Android smartphones, Windows computers, and any web browser through the Apple Music website. Simply download the Apple Music app from the Google Play Store for Android or access it via the web to sign in and enjoy the vast music library, curated playlists, radio stations, and personalized recommendations that Apple Music offers, regardless of the device you are using.
Yes, you can stream music in high quality on Apple Music. Apple Music offers a subscription plan called "High-Fidelity Lossless" which allows you to stream music in a high-resolution format. This plan provides an exceptional listening experience by delivering audio at bit depths and sample rates that preserve every detail of the original recording. Additionally, Apple Music supports Dolby Atmos, a revolutionary audio technology that offers immersive, three-dimensional sound. With Dolby Atmos, you can enjoy music with spatial audio that surrounds and envelops you, creating a more lifelike and immersive listening experience. Both the High-Fidelity Lossless and Dolby Atmos features are available to all Apple Music subscribers at no additional cost. Simply go to the settings of the Apple Music app and enable these features to enhance your music streaming experience.
Yes, Apple Music does offer a personalized music recommendation feature called "For You." This feature analyzes your music preferences based on your listening history and curates personalized playlists and recommendations tailored to your taste. It takes into account various factors such as the genres, artists, and songs you like, as well as your library and listening habits. The "For You" section presents a constantly updated collection of playlists, albums, and songs that you may enjoy. This feature allows you to discover new music and provides a seamless way to explore different genres and artists based on your individual preferences. With Apple Music's personalized music recommendation feature, you can easily find and enjoy the music that suits your taste and discover exciting new tracks along the way.
Click the link above to get answers to just about any Apple Music customer service question, including step by step guides for the most complex issues. Or detail your problem below and we will get you answers instantly.
Help me with my Apple Music issue
Conclusion and closing notes
You came here to see Apple Music's phone number, the real-time current wait on hold and a way to skip right through the phone lines to get right to a Apple Music agent. There's good news and bad on that: the bad news is that they don't have a phone number, but the good is that we do know how to contact Apple Music anyways and help you with your issue. Over the last 18 months, 1,158 customers like you have come in search of a phone number for Apple Music and helped us confirm they don't have one. Common reasons that people try to call Apple Music customer support department include and other customer service issues. Rather than trying to call Apple Music first, consider describing your issue first; from that we may be able to recommend an optimal way to contact them via web. Unfortunately, right now Apple Music doesn't have any phone numbers. It's not always clear what is the best way to talk to Apple Music representatives, so we started compiling this information built from suggestions from the customer community. Please keep sharing your experiences so we can continue to improve this free resource.
How GetHuman Helps If Apple Music Had a Phone Number
GetHuman provides tools and information to over 50 million customers per year in effort to make customer service easier and faster. We don't know a phone number for Apple Music, but for large companies that do have them, we provide real-time current wait on hold, tools for skipping the hold music altogether, reminders for when the call center opens, and much more. We are able to provide secrets and the best tools by getting feedback from you and rest of our customer community, and by sourcing some of those secrets and tips from Apple Music customers like yourself.
GetHuman does not provide call center services or customer support operations for Apple Music. The two organizations are not related. GetHuman builds free tools and shares information to help customers of companies like Apple Music. For large companies that includes tools such as our GetHuman Phone, which allows you to call a company but skip the part where you wait on the line to get a live human rep. We continue to work on these tools to help customers like you (and ourselves!) navigate the messy phone menus, hold times, and confusion with customer service. As long as you keep sharing it with your friends and loved ones, we'll keep doing it.