Toll-free · Mon-Tue 8am-8pm, Wed-Fri 9am-7pm · For help with small appliances · If you are calling about a major appliance, press 1. For all smaller appliances, stay on the line.
Toll-free · 24 hours, 7 days · Calling this KitchenAid number should go right to a real human being · Your call is very important to us and will be answered in the order it was received.
How do I get through the phone menu to a live person?
GetHuman researchers routinely call this KitchenAid phone number to document the phone system.
Here is our latest tip for weaving through the phone menu to get to a real person the fastest:Calling this KitchenAid number should go right to a real human being
Here is how our research team describes the way the KitchenAid phone system greets you: If you are calling about a major appliance, press 1. For countertop appliance or smaller appliances, press 2.
Below are some clips we've found from KitchenAid's phone menus and tips that help give an idea of what you will encounter when you call. We've highlighted why they are important as well:
They may need the phone number on your account
"Hello. Welcome to the Quesnel experience.
To ensure your call is routed to the most qualified expert, please listen closely to the following options.
If you're calling regarding a major appliance, such as a refrigerator, dishwasher, range, oven, microwave, or laundry product, press one.
If you're calling about a countertop KitchenAid appliance or another iconic KitchenAid small appliances, press two.
To ensure your call nobody knows the kitchen like KitchenAid small appliances.
Let's see how we can assist you today.
For English, please stay on the line.
Let's begin by looking up your information. Please enter your primary phone number beginning with the area code."
Excerpt from a call with KitchenAid
Monday, January 8, 2024 7:17 PM
The first phone menu
"Hello. Welcome to the Q and A customer experience.
Ensure your call is routed to the most qualified expert, please listen closely to the following options.
If you're calling regarding a major appliance such as a refrigerator, dishwasher, range, oven, microwave, or laundry product, press one.
If you're calling about a countertop KitchenAid appliance or an another iconic KitchenAid small appliances, press two."
Excerpt from a call with KitchenAid
Tuesday, March 12, 2024 6:51 PM
After you press 1
"For English, please stay on the line.
You are calling regarding service, press one.
To order parts, or for part order status, press two.
For assistance with an appliance order, press three."
Excerpt from a call with KitchenAid
Monday, March 18, 2024 6:36 PM
In fact, much of this information on this page is superfluous because this KitchenAid phone number is a direct line to a human being. The line is well-staffed and you should anticipate a very short wait on hold or none whatsoever, as long as you are calling during business hours.
We don't know of any phone menus you would encounter when calling either.
What are the hours and when should I call?
KitchenAid operates the call center for this 800-422-1230 phone number Mon-Tue 8am-8pm, Wed-Fri 9am-7pm.The short answer is that you should call on a Tuesday.This observation and the following section are based on analysis of a sample set of 82 calls made in the last 90 days using our free, web-based phone (see above).
An important note: busy times vs hold times vs best time to call
When we refer to busy or less busy times, we are talking about the volume of calls. The busiest times are when the most people are calling this KitchenAid phone number (least busy times have fewer people calling). This high call volume does not necessarily mean that you will have a long hold time when you call. Companies like KitchenAid staff their call centers differently based on the time of day and day of the week, so you may experience a shorter wait on hold at the busiest of times. When we refer to the best time to call, we are referring to the optimal combination of lower call volume and shorter wait times.
The least busy time to call
The least busy day to call KitchenAid is Tuesday.The most busy day to call is Monday, which averages 83% more phone calls by comparison.Again, this is based on a sample of 82 calls made with our AI-powered, web-based phone in the last 90 days.
Mon
Busiest
Tue
Quietest
Wed
Thu
Fri
The shortest wait on hold
We measured the shortest hold times to be on Monday.The longest wait in the queue on average occurs on Tuesday.
The best time to call KitchenAid
In summation, the best day to call KitchenAid is Tuesday.This is not the day with the shortest wait on hold in the phone system, but we still recommend it for its ideal combination of low call volume and short hold times. Plus we believe that KitchenAid staffs the call center well on Tuesday.
Once again, please put this information in perspective because this phone number has no phone menu or long waits. It generally gets picked up right away if calling during their opening hours. If there is any way, it will typically be very short.
When calling KitchenAid for customer service or product information, callers should be prepared to spend time on the phone navigating the various options. I called KitchenAid to speak with a representative about a new gas range and it took nearly 15 minutes to wade through the automated menus and connect with a representative.
Callers are given two options when the automated system begins: press 1 for help with major appliances or 2 for countertop/small appliances. I chose 1 since I wanted to discuss potential gas ranges. After this, the recording tells callers to press 1 for Spanish or stay on the line for English. I was next given a menu of choices including service/product help, ordering parts, order assistance, warranty help or product registration. I was also told to press 0 to repeat the menu and needed to do this once.
After I figured out I needed to speak with someone regarding product help, I selected that choice and waited while another recording informed me that 24-hour online service is available at Whirlpool's website. A quick online search revealed that KitchenAid is owned by Whirlpool, a fact I didn't know. In addition, the automated system also reminded me that scheduling appliance service is only advisable for those who haven't been exposed to and/or experienced Covid-19 symptoms within the last 5 days.
At this point in the call, I was given the option to choose product support based on either a product I've already purchased or one I wanted to purchase. I went with the latter and waited on the phone to be connected to a representative. However, I was prompted to enter in my phone number, which wasn't found in the system. This makes sense as I hadn't purchased anything from KitchenAid.
I was put on a brief hold as the automated system reported that I was being directed to the appropriate department. After a five-minute wait, I was finally connected to a representative who asked how she could help me. Explaining that I was considering a new gas range, the rep asked me questions regarding my budget, the type of range I currently have and the reason for seeking a new one. As I shared that my gas stove is aging and would need to be replaced soon, the rep directed me to KitchenAid's website to consider a few options available. She explained that as a new customer, I could take advantage of discounts on large appliances.
Most online orders over a specific price qualify for free shipping, the rep let me know, but I could also visit local retailers to see the gas range in person and purchase there. This seemed like a better option and she provided a list of a few stores nearby. However, she advised me to consider an online purchase directly from KitchenAid as I may get a better deal. I appreciated the rep's help and recommendations without any pressure to make an immediate decision.
Jeff truly believes that all customers deserve good service. He’s been building tools, inventing phone tree hacks and helping customers since before his days at GetHuman. He's also a Google GDE and involved in the Angular community.
Why Customers Call KitchenAid
If you have time to do a bit of reading before you call KitchenAid, we recommend you read over some of our problem-specific articles.
Yes, KitchenAid appliances are dishwasher safe. We understand the convenience and time-saving aspect of using a dishwasher, so we design our appliances to be dishwasher safe whenever possible. However, it is important to refer to the specific product's user manual for detailed cleaning instructions. Some components or attachments may need to be removed and washed by hand to ensure their longevity and optimal performance. Additionally, certain models may have specific dishwasher settings or temperature limitations that users should be aware of. Regular maintenance and care, as advised in the user manual, will help extend the lifespan and preserve the appearance of your KitchenAid appliances.
The warranty period for KitchenAid appliances varies depending on the specific appliance. Generally, KitchenAid appliances come with a one-year limited warranty that covers any manufacturing defects or faults in materials or workmanship. However, some appliances may have an extended warranty period, such as the 10-year limited warranty offered on the motor of select stand mixers. To determine the exact warranty period for a particular KitchenAid appliance, it is recommended to refer to the product's user manual or contact KitchenAid customer service. Additionally, registering the appliance on the KitchenAid website can provide access to additional warranty benefits and coverage.
KitchenAid offers a customer-friendly return policy for its appliances. Should you encounter any issues or wish to return a product, they accept returns within 30 days of purchase. To be eligible for a return, the item must be in its original packaging and in like-new condition. Also, make sure to retain your receipt or proof of purchase as it will be required. If you purchased directly from KitchenAid, an online return process is available, making it easy and convenient. Conversely, if you bought your appliance from an authorized retailer, you need to initiate the return through that specific store. Keep in mind that shipping and handling fees for returns may apply. For any further details or assistance, reach out to KitchenAid's customer service team.
Click the link above to get answers to just about any KitchenAid customer service question, including step by step guides for the most complex issues. You can also detail a new issue and get answers instantly.
Below is a sample of recent calls to KitchenAid, and their purpose. Are any of these similar to the reason you are trying to call?
Difficulty removing filter: "I can't get the filter out, what are we doing wrong?"
- From a call lasting 22m 38s , Mar 15, 2024 5:12 PM
Ordering replacement upper rack: "I had a KitchenAid dishwasher and I'd like to purchase a replacement upper rack for it."
- From a call lasting 14m 3s , Feb 28, 2024 8:28 PM
Extended warranty inquiry: "I'm calling about my refrigerator. I just wanna know if there's any, like, kinda extended warranty on it."
- From a call lasting 4m 53s , Feb 6, 2024 4:55 PM
More KitchenAid Customer Service Contacts
There are of course other ways to contact KitchenAid customer service besides the phone. Below we list the best ones, by medium.
Use this link to connect with customer service via chat
If phone-based customer service is not available, or the wait times are long, many people prefer chat as a next-best option. Some even prefer it to calling on the phone. Luckily, KitchenAid provides this option.
Corresponding with a customer service department by email may not be your first choice, especially if your issue is urgent or time-sensitive. But email is a nearly ubiquitous form of communication, and KitchenAid will reply our your email.
KitchenAid Customer Service on X (formerly Twitter)
Use the link to connect with customer service through Twitter
KitchenAid, like many companies, provides customer service on the X platform (formerly Twitter). While it rarely entails live dialogue with a customer service rep, this channel can yield rapid response times and can be a useful option if you have an X/Twitter account.
undefined Customer Service on Facebook / Messenger
Use this link to connect with customer service through Facebook
Some customer service teams, like that of KitchenAid, accept inquiries through Facebook Messenger. This is a good option if you have a Facebook account, and you may even be able to converse live with an agent this way.
As a last, sometimes only, resort- KitchenAid customer service can be accessed through their website. This can entail digging through help articles before finding a form and "being allowed" to submit a problem to their team, and rarely leads to a real-time conversation, which is why GetHuman does not recommend this unless it's the only way.
Conclusion and closing notes
This is KitchenAid's best phone number, the real-time current wait on hold and tools for skipping right through those phone lines to get right to a KitchenAid agent. This phone number is KitchenAid's best phone number because 13,086 customers like you used this contact information over the last 18 months and gave us feedback. Common problems addressed by the customer care unit that answers calls to 800-422-1230 include Returns, Repairs, Technical Support, Complaint, Warranty and other customer service issues. Rather than trying to call KitchenAid first, consider describing your issue first; from that we may be able to recommend an optimal way to contact them via phone or email or web or chat or facebook or twitter. In total, KitchenAid has 3 phone numbers. It's not always clear what is the best way to talk to KitchenAid representatives, so we started compiling this information built from suggestions from the customer community. Please keep sharing your experiences so we can continue to improve this free resource.
GetHuman does not provide call center services or customer support operations for KitchenAid. The two organizations are not related. GetHuman builds free tools and shares information to help customers of companies like KitchenAid. For large companies that includes tools such as our GetHuman Phone, which allows you to call a company but skip the part where you wait on the line to get a live human rep. We continue to work on these tools to help customers like you (and ourselves!) navigate the messy phone menus, hold times, and confusion with customer service. As long as you keep sharing it with your friends and loved ones, we'll keep doing it.