This call may be monitored or recorded. For more information about our privacy practices, visit us at xfinity dot com slash privacy. I'll need a phone or account number to look you up."
I just moved to the Boston area and I need to set up cable service, so I decided to call Comcast because I have heard about them from sporting events they sponsor. A lot of things are different in the North, so I'm kind of exploring and trying to decide what is going to be the right fit for me. I prefer calling to talk about offers because I find it easier to sort through the offers and also I can ask instant questions. I believe in knowing what you are signing up for before entering any contracts.
As I said, I'm not too familiar with Comcast, but as a major internet provider, I'm sure they have a lot of phone calls throughout the day. This is probably why they have an automated system, which was kind of annoying because, for a new customer, I still had to answer a lot of questions before I could talk to someone. Despite feeling like it was a long process, it only actually took two minutes to talk to a customer service agent, so overall I would say that my experience was good.
The first time I called this number I got a busy tone which was odd, but then I called a second time and it went straight through. The voice assistant picked up and said, "Thank you for calling Xfinity. This call may be monitored or recorded. For more information about our privacy policy please go to our online website. Hi, I'll need your zip code to get started." I entered my zip code, and then it said, "Sorry, I didn’t find an account based on your zip code. I’ll need a phone number or account number to look you up, or if you calling to sign up for new service, say new customer."
This seemed like a sort of silly request because it wouldn't recognize the zip code or phone numbers of new customers but I went ahead and told the assistant I was a new customer. Then it asked, "Are you calling to activate equipment you recently received?" I said no, and it told me there is a program for free internet service, but I don't qualify for that so I said no as well. Next, it wanted to know if I was calling about a home or business and if I wanted to inquire about a new service or a previous account.
Once I finally got through all of those questions, with no warning it sent me straight to an agent. In fact, it caught me off-guard when Amanda answered, but in a good way because I was trying to talk to an agent. She was very helpful and spoke clearly which was nice. I have the information I need now and will think about whether I go with their service or not.