Google Часто задаваемые вопросы для клиентов

We're sorry to hear you're having trouble accessing your Gmail account. Google offers a variety of methods to recover your account. If the dual verification is sending the code to an email address you can't access, you can try another verification option. These can include answering security questions, using a secondary email account you added to your Google Account, or receiving a code via text message or phone call. If you're still unable to recover your account with these methods, there's a process for account recovery where Google will ask multiple questions to confirm you are the account owner. It's important to provide as much information as you can for a successful recovery.

If your 2-factor authentication isn't working, you can use backup codes saved during the 2FA setup process, or get help from Google. Verify whether your phone settings are correct and the Google Authenticator app is synchronized correctly. One common cause of the problem could be time difference as Google's 2FA relies on correct time settings. For physical security keys, if they're not working, ensure they're compatible with the device you're using. If you're still having trouble, you can try signing in from a trusted device that you've previously used. Make sure to keep your recovery information up to date in case you encounter this problem in the future.

To disable Google AdServices, you would need to adjust your ad settings. Follow these steps: 1. Go to your Google Account. 2. Scroll down and select "Data & Personalization." 3. Under "Ad Personalization," click "Go to Ad Settings." 4. Turn off ad personalization. Remember, this won't remove ads from Google pages you visit, but it will make them less relevant to you. Additionally, some websites may still use your past online activity for ad personalization. If you want to disable ads on a browser level, consider installing an ad blocker or enabling your browser's built-in pop-up blocker.

Recovering your Google Account in such scenarios would still be possible. Start by visiting Google's Account Recovery page. Enter your email or phone number and click "next". Since you don't have your password, click "try another way". Similarly, if you don't have access to the phone associated with the account, click "I don't have my phone". After trying all options, Google will ask for any email you can access. It will send a verification code to this email. Enter the code, then it will ask you security questions related to your account. If you answer correctly, Google will give you the option to reset your password and gain access to your account again. Your ability to recover your account highly depends on the accuracy of the information you provide.

To get your contact list and pictures from your old Google account, you'll need to follow a few steps. For contacts: 1. Log into your old account and go to Google Contacts. 2. Click on "Export" in the left-hand menu. 3. Choose the contacts you want to export and the format. 4. After it's done, sign in to your new account and go to Google Contacts. 5. Click "Import" and select the file you just exported. For pictures: 1. Log into your old account and visit Google Photos. 2. Select the pictures you want to download by ticking the checkmark on their corners. 3. Click on "More options" (Three Dots Icon) and choose "Download". 4. Once they're downloaded, you can upload them to Google Photos in your new account.