Amazon Часто задаваемые вопросы для клиентов

To return an item on Amazon, start by finding the order in "Your Orders" section of your account. Click "Return or Replace Items" then choose the reason for the return from the drop-down menu. Once you've completed these steps, you'll need to print the return label and authorization. Next, pack the item securely, ideally in the original packaging. Affix the return label to your package, making sure any previous labels or barcodes are covered. Lastly, drop off your package at the designated carrier or arrange for home pickup if available. Once Amazon receives the returned item, they will process your refund.

You can report any concerns about the behavior of Amazon delivery drivers directly to Amazon's Customer Service. Here's how you do it: Go to the "Contact Us" section of your account. Click the button that says "Start Chatting Now". Briefly explain the situation, noting the date, approximate time of occurrence, and location if possible. Also, if you managed to capture the license plate number, van number or any other relevant details of the driver, be sure to provide this information as well. Amazon treats reports of this nature very seriously as they are committed to ensuring a safe and comfortable environment for all customers.

This issue could be due to various reasons. First, check if the correct mobile number or email address is registered and that there are no typos. Also, check if the messages aren't going to your spam or junk folder. If the code is being sent to your mobile number, make sure your carrier is not blocking any messages from Amazon. It's also worth noting that codes expire quickly, usually within 10 minutes. If you are trying to use an old code, that might be the issue. If none of the above work, you might want to try requesting a new code. If the problem persists, please use the contact link on this page to reach Amazon directly— they will be equipped to solve this issue.

To change the address for orders you've placed on Amazon, follow these steps: 1. Go to Your Orders on the Amazon website. 2. Click on "Order Details" next to the order you wish to change. 3. If the order hasn't entered the dispatch process, you'll see the "Change Address" button. 4. Click on "Change Address" and enter your new desired location. It's important to note that the ability to change the order's address depends on the status of the order. If it's already in the dispatch process or has been shipped, you might not be able to change the delivery address.

We're sorry to hear about the trouble you're having with your Merch by Amazon account. Unfortunately, if you received a message stating your account has been closed, that usually means Amazon has deactivated your account due to certain reasons, such as violation of company's policies or terms of service. For security reasons, only Amazon's customer service can help you reactivate your account. You should reach out to them directly, provide the email address linked to the account, and ask for the exact reasons as to why the account was closed. They're the only ones who can give you specific details and offer a possible resolution.