SafeLink Phone Number

Calling SafeLink customer service faster by GetHuman

800-378-1684
Customer service
Current Wait: 23 минут (20m avg)
Hours: Mon-Sat 8am-10pm, Sun 8am-7pm EST; best time to call: 8:05am
Get to a live person fastest: Нажмите 1, затем продолжайте нажимать 0, пока вас не переведут
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Reasons customers like you called recently

We Received Your Information
Im trying to move my number to a new service, and the new service needs my account pin...
I want to change my number
I tried to call out on my new phone it didn't work. Turns out it needs to be activated...
Bought a SafeLink phone card (eCard) from Target online. Got the card, but the pin * wo...
Phone doesn't work. I had to borrow a phone to get in touch with you. Has been giving m...
I'm simply trying to buy minutes for a friends phone. I know he has an Alcatel Flip Pho...
Forgot voice mail password
I don't get my monthly minuets
I need to talk to a person at Safelink Wireless
Need a new phone the screen is broke
Lost phone the safe link * is ***-***-****
I keep calling you guys and it says my phone is pending. I can never get ahold of a ope...
my phone keeps telling me to call you and it says its pending and wait * minutes.. this...
setup visual voice mail
See more recent reasons for calling

Help me with my issue

How to call SafeLink

Our Editor's Notes on SafeLink's Phone-Based Customer Care

SafeLink, also known as SafeLink Wireless, is a mobile phone service and a subsidiary of TracFone. Unlike some of TracFone's other companies, Safelink Wireless is a provider of Lifeline Support Services, a government program that provides free and low-cost telecommunications and Internet service to low-income households.

Why do People Call SafeLink Customer Service?

People call SafeLink customer support for a range of reasons, including:

  • Checking eligibility for service
  • Enrolling in the program
  • Technical support
  • Changing service plans
  • Ending service

When Can I Call SafeLink Customer Support?

If you want to enroll in SafeLink or have questions about your plan, including the need to make plan changes, call SafeLink Monday through Saturday, 8:00 am to 10:00 pm Eastern time. Sunday hours are 8:00 am through 7 pm Eastern time.

SafeLink offers technical support seven days a week from 8:00 am to 12:00 am Eastern standard time.

Tips for Calling SafeLink Customer Support

There are several things you can do to make your call to SafeLink more successful:

  • Be sure to call the correct department. SafeLink technical support has a dedicated number, as does the enrollment and plan change department.
  • If you are already a SafeLink customer, the company asks that you have your serial number or Safelink Wireless phone number handy so that the customer service representative who takes your call can look up your account.
  • Have a pen and paper handy so that you can take notes during your call. You may need this information if you have to get back in touch with SafeLink regarding your concern.

How do Customers Feel About Their Calls to SafeLink Customer Support?

As is true with many companies, there seems to be a range of customer opinions regarding the quality of phone-based customer service provided by SafeLink. Some customers appear to be satisfied by the solutions and technical support offered by SafeLink while others have complaints.

The most common complaint is that representatives are often poorly trained and unable to respond to unique issues. Some claim that the agents are speaking from a script and seem unable or unwilling to address customer concerns.

Another concern is the transferability of SafeLink service to unlocked phones. Some customers experience frustration with technical support's inability to assist when the customer has difficulty getting their service to work with a device that they already own or have recently purchased.

One issue that is unique to SafeLink and other providers of LifeLine phone service is that people must qualify for the program. This means that an applicant must provide SafeLink with proof of eligibility, such as a copy of a benefits card, to SafeLink before receiving a phone or switching on service. In addition, SafeLink customers must recertify periodically to retain their LifeLine benefits.

Unfortunately, some customers complain that SafeLink doesn't process their documentation for enrollment in a careful or timely manner. This can cause delays in qualifying for service or getting one's enrollment recertified.

What Kind of Issues Can SafeLink Customer Service Resolve?

SafeLink technical support and customer service can resolve many issues that mobile phone customers encounter. Representatives can qualify and enroll you for the service, help you understand the plans available to you, and assist with any questions that you may have.

If you are having problems with your phone, SafeLink technical support can assist with diagnostics and direct you on getting your phone repaired or replaced. Should your phone repair or replacement, you will need to send or take your phone to a SafeLink center.

What Can I do If I am Unhappy With my Call to SafeLink?

If you call SafeLink technical support or customer service and you can't get your issue resolved, don't give up. There are several things that you can do to resolve your situation.

First, though, it is a good idea to write down what happened during your original call. Next, describe what you are calling SafeLink about and how you would like your case to be resolved. Having this information in front of you when you call back can be helpful in keeping your conversation on point.

Next, call back: Explain to the representative that you've called before and what happened on that call. Refer to your notes and describe your situation and what you'd like to happen. Keep in mind that representatives have different levels of experience and training. The next representative you speak to may be able to provide a resolution simply because he or she has a better understanding of how SmartLink and its phones operate.

Another option is to engage in live chat over the SmartLink website. Initially, your request will be responded to by a bot. The bot can provide simple answers to your questions, but can also direct you to a live agent. One advantage to live chat is that

Finally, if you find that neither live chat nor phone support has resolved your problem, you can send a letter via postal mail to the company's Oregon office.

Customer Number 800-378-1684 - by the Numbers

Номер телефона для набора800-378-1684
Обратный звонок доступенДА
Звонок подхватил реальный человекДА
Отдел вы звонитеОбслуживание клиентов
Часы работы колл-центраПн-Сб с 8:00 до 22:00, ВС с 8:00 до 19:00 EST
Лучшее время для набора8:05
Перейдите лабиринт телефона к человекуНажмите 1, затем продолжайте нажимать 0, пока вас не переведут
Среднее ожидание
Текущее ожидание23
Ранг (среди телефонных номеров)1
Ранг (в целом)1
Альтернативные методытелефон, чат, интернет, электронная почта
Качество связи41%
Качество помощи72%
Голоса клиентов64,761
Информация обновлена в последний разWed Nov 25 2020 08:00:00 GMT+0000 (Coordinated Universal Time)

SafeLink's Best Toll-Free/800 Customer Phone Number

Это лучший номер телефона SafeLink, текущий режим ожидания в режиме реального времени и инструменты для пропуска прямо через эти телефонные линии, чтобы получить право на агента SafeLink. Этот номер телефона является SafeLink лучшим номером телефона, потому что 338,994 клиенты, такие как вы, использовали эту контактную информацию в течение последних 18 месяцев и давали нам свои отзывы. Общие проблемы, решаемые отделом обслуживания клиентов, который отвечает на вызовы 800-378-1684, включают Lost or Broken Phone, Check Application Status, Device Support, Activate Account, Technical Support и другие проблемы обслуживания клиентов. В колл-центр SafeLink, в который вы звоните, работают сотрудники из California, Georgia, India, и он открыт Mon-Sat 8am-10pm, Sun 8am-7pm EST в соответствии с требованиями клиентов. В общей сложности SafeLink имеет 4 телефонных номеров. Не всегда ясно, как лучше всего общаться с SafeLink представителями, поэтому мы начали собирать эту информацию, основываясь на предложениях сообщества клиентов. Пожалуйста, продолжайте делиться своим опытом, чтобы мы могли продолжать совершенствовать этот бесплатный ресурс.

Contacting SafeLink - by phone or otherwise

Хотя 800-378-1684 является лучшим бесплатным номером SafeLink, существует всего 2 способа связаться с ними. Следующий лучший способ поговорить со своей командой поддержки клиентов, по словам других SafeLink клиентов, - позвонить по их 800-867-7183 номеру телефона для своего Исправление проблем отдела. Помимо звонков, следующий любимый вариант для клиентов, которые ищут помощь, - через 800-867-7183 для Исправление проблем. Если вы считаете, что эта информация неточна или знаете, как связаться с SafeLink, сообщите нам, чтобы мы могли поделиться с другими клиентами. And you can click here if you want to compare all the contact information we've gathered for SafeLink.

What is GetHuman's Relationship to SafeLink?

In short, the two companies are not related. GetHuman builds free tools and shares information amongst customers of companies like SafeLink. For large companies that includes tools such as our GetHuman Phone, which allows you to call a company but skip the part where you wait on the line listening to their call technology music. We've created these shortcuts and apps to try to help customers like you (and ourselves!) navigate the messy phone menus, hold times, and confusion with customer service, especially with larger companies. And as long as you keep sharing it with your friends and loved ones, we'll keep doing it.

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