We're sorry to hear about your connection issue. First, check if your internet, WiFi, or mobile network is functioning properly. If there are no issues there, try restarting your device. If you're using a streaming device or console, consider restarting them as well. An additional step to consider is uninstalling and reinstalling the Netflix app as there may be a temporary issue with the app itself. If none of these work, it may be a temporary issue with Netflix's servers, which would require waiting until it's resolved.
Asked Apr 18, 2024 11:48 AM