GlobalTelLink Customer FAQ

If you're experiencing issues with your card being declined, it might be a problem with your bank identifying the transaction as potentially fraudulent. Your first step should be to get in touch with your bank. If the bank has indeed tagged it as suspicious, confirm that the transaction is legitimate so they can remove the hold. Then, you can transfer funds to your son's GlobalTelLink account. Log into your ConnectNetwork account, add your son as a contact, and choose the 'Add funds' option. Follow the prompts to complete the transaction. If your banking issue is resolved, the transaction should go through without any problems.