Discogs Часто задаваемые вопросы для клиентов

Лучшие ответы и практические руководства

Как мне связаться со службой поддержки клиентов Discogs?

Чаще всего нам задают вопрос о том, как поговорить со службой поддержки клиентов Discogs. Нажмите здесь, чтобы просмотреть контактную информацию, электронную почту и параметры чата, найти живого человека, время ожидания и многое другое.

Как мне изменить адрес доставки?

Чтобы изменить адрес доставки на Discogs, перейдите к настройкам своего профиля и найдите раздел с информацией об адресе. Нажмите...
Задайте любой вопрос о службе поддержки клиентов Discogs и получите ответ прямо сейчас.

Недавние вопросы клиентов по Discogs

can no longer access my personal Lists on Discogs

We're sorry to hear you're having trouble accessing your personal lists on Discogs. If you're logged in and still can't see your lists, try clearing your browser's cache and cookies or try a different browser or device. If still not appearing, there may be a technical issue, so please wait for some time and try again. Remember, it's important to make sure you're on the correct dashboard. Your personal Lists are under 'Lists' in your profile. If your Lists were created while logged in under a different username, you'll need to log in under that username to access them.
Спросил Apr 1, 2024 3:17 PM

Logging into my account redirects me to create new account. I already have an account. Cannot get direct log in page

It seems like you're facing a technical issue. Try to clear your browser cache and cookies first, as this commonly resolves such issues. If this doesn't work, try using a different browser or device to see if the problem persists. In case it does, check if your login information is correct. Make sure caps lock is off and re-enter your username and password manually. If you've forgotten your password, use the “Forgot your password” link on the login page to reset it. If after following these steps you still can't log in, it might be an issue that needs to be resolved by the Discogs technical team.
Спросил Mar 23, 2024 12:49 AM

I am being asked to pay UK VAT for an order being posted in the US to a US address.

This seems unusual, as VAT (Value Added Tax) is typically only applied on goods and services within the EU, including the UK. As the US doesn't use VAT and instead uses sales tax, you normally should not be asked to pay UK VAT for an order being shipped within the US. It might be an error or misunderstanding. However, if the seller is based in the UK, they may be incorrectly applying VAT. In that case, we recommend discussing it directly with the seller to clear up the situation. Please ensure you fully understand any tax responsibilities before finalizing your transactions on Discogs.
Спросил Mar 22, 2024 2:48 PM

I have purchased a record off a seller, the record is the Caribbeans,let me walk by, it's been several weeks since I ordered it, sent several messages but no reply?

We're sorry to hear about this issue. On Discogs, the communication and transactions are largely between the buyer and seller. In this situation, continue sending messages expressing your concern to the seller. Also, if payment was via PayPal, you have the option to open a dispute there. Unfortunately, we can't directly intervene. We suggest also leaving appropriate seller feedback on their Discogs profile based on your experience to inform other potential buyers.
Спросил Mar 15, 2024 1:18 PM

Помогите мне решить мою проблему со службой поддержки клиентов Discogs.

Shipping Address

Как мне изменить адрес доставки?

Чтобы изменить адрес доставки на Discogs, перейдите к настройкам своего профиля и найдите раздел с информацией об адресе. Нажмите...
Мы изучаем Discogs проблем, о которых клиенты сообщили GetHuman, чтобы решить, какие вопросы являются наиболее распространенными и сколько времени следует потратить на изучение способов их решения.
Discogs проблем, о которых сообщено в GetHuman
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