Calling Walmart for help with an order I placed online went much more smoothly than I thought. I had put off calling Walmart because I feared spending hours waiting to talk to someone. Customer service in the store around the holidays can be ridiculous, and I didn't have that type of time to spend on the phone. So imagine my surprise when I was able to get through the entire phone call in under five minutes. The wait time to talk to an agent once I got to the hold line was also very small.
Obviously, there are hundreds of reasons why people might need to call Walmart. They could have a question about an order they placed, a question about a warranty policy, return issues and dozens of other issues. Therefore, the fact that it only took me a few minutes to actually talk to a live agent was amazing. I was calling because I was charged twice for a photo order, and the clerk at my local Walmart told me that I could not get a refund since my order was online. Thus, I had no choice but to call this customer service number.
The process was very simple when I called. I was greeted with a simple "Thank you for calling Walmart customer care," then there was a lot of chatter about privacy policies and the store. When that finished, it gave me a list of options, "If you have a question about an individual gift card, press 1. For all other Walmart.com services, press 2. If you are calling to verify an order you placed online, press 1. If you have a question about a grocery order you placed online, press 2. If you are calling about a corporate gift card or status, press 3. If you have a question about our discontinued discount program, press 4. If you have a question regarding a Walmart payment, press 5. If you are calling for a Walmart.com tax issue, press 6. For all other questions, please press 7."
I pressed 7 because my issue wasn't mentioned, and it transferred me to another line and asked, "What can we help you with? You can say things like track an order and get a refund?" I said, "Customer service," and then it said it needed a reason, but after I said it a second time, the robot sent me straight to the hold line.
My wait time was less than a minute, and I was only on hold for maybe 20 seconds before I reached someone who helped me sort out the problem.