There are a number of reasons why a Google user might want to contact customer support. Google’s service offerings are vast, ranging from Gmail to YouTube to its suite of office products. This customer service number is specifically set up to assist users of the Google Ads program. The Google Ads program allows business or website owners to set up online ads that appear as part of Google search results.
When I called, I was greeted by an automated message that made this distinction crystal clear. The recording informed me that it could only connect me to an Ads specialist and that they would only be able to talk to me about the Google Ads program. If you’re calling about another Google product, the system directs you to a Google website for other customer inquiries.
I don't have a current Google Ads account, so I was calling for some assistance with setting up an account for an e-commerce website. After indicating that I was calling for support with Google Ads, I was put on hold to wait for the next available customer service representative. The system didn't offer a callback option, so I waited on hold for approximately 10 minutes.
After 10 minutes, I was connected to a Google representative. He patiently described the process of signing up for a Google Ads account, directing me to a website where I could complete the sign-up process. The rep explained that he was unable to complete my sign-up over the phone and that the only way to sign up for the program was to do so online.
My interaction with the customer service rep was pleasant. If I was an existing Google Ads customer, I would feel confident calling this line again for assistance. However, it seemed clear from my call that Google prefers to direct its customers to receive support online.
I did subsequently access the website to which the customer service rep directed me. The instructions for creating an account were clear and the process was relatively easy. The website also provides access to real-time support via a chatbot. I appreciated that this customer service line made the scope of its support offerings clear from the outset of the call. Google is setting clear expectations for its customers. If you’re seeking customer support for an issue not related to Google Ads, this customer service line won’t be of much use. Those customers looking for assistance with other Google products would be better off visiting Google’s online help page.