A consumer might call Frigidaire’s 888-845-7330 number to learn where to buy the brand’s products in their area. I called the number to determine where to buy the brand’s large appliances, such as refrigerators and electric ranges. I also wanted to know whom to call for repairs. However, based on the automated system that answered, I learned that the 888-845-7330 number was for Electrolux, which I understood to be a vacuum cleaner brand. I wasn’t expecting to hear that I had reached Electrolux. Hearing that information at the beginning of the call caused me to think I had called the wrong number. However, I redialed it and verified that it was the correct number.
The automated answering system offers several options, such as pressing one if you are a resident of California. As with the typical 800 number, the caller must press two to hear information in a different language. Since all the representatives were busy, my estimated wait time was 10 minutes.
The typical background music played during my wait. Periodic announcements saying the representatives were busy serving other customers interrupted the music. During these updates, the system did not offer call-back options. I did not hear a prompt to leave a call-back number if the call dropped or the wait time was longer than expected. However, the wait was not excessive, with a representative answering within a few minutes. He was very friendly and sounded eager to help me.
I asked where I could purchase one of Frigidaire’s kitchen appliances. The representative did not know the answer but said they would supply a number where I could get that information. I waited about two minutes for them to return with the alternative number. I asked why I couldn’t get the Frigidaire information from the number I called, and the representative told me that the number was for information on small appliances. If an individual has an urgent call, such as what to do if an appliance has an electrical problem or suddenly stops working, they might get frustrated since this is not the number where they can get help.
The experience with the representative was pleasant. Although he could not help with my request, he took the time to find and share a number I could call to get the information. However, upon calling to verify whether that number was for the Frigidaire brand, the automated system for that number also answered the call with, “Hello, this is Electrolux.”
I learned through some online research that Electrolux owns Frigidaire. Not knowing that both companies are related could be frustrating for an individual who calls expecting to inquire about Frigidaire products. It might be helpful if the automated system clarified the relationship between the two companies when a consumer calls Frigidaire’s 888-845-7330 number and alternate numbers.