US Citizenship & Immigration Service (USCIS) Phone Number

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800-375-5283
Customer service
Current Wait: 15 минут (9m avg)
Hours: Mon-Fri 8am-6pm EST; best time to call: 8:15am
Get to a live person fastest: Нажмите 1 для английского языка, затем скажите «перенести мою биометрическую встречу», затем скажите «скажи« биометрия »», затем скажите «нет».

Reasons customers like you called recently

I applied for my daughter for immigrant visa and received an approval letter. I don't u...
Received an Immigrant Visa approval letter, I need to talk to some one a bout it,
We received a letter detailing of our canceled appointment but we never received the le...
Born abroad by an American mother naturalization status.
What’s the correct total fee for Family based I-*** and I-*** for one person married to...
I want to reschedule my interview date with USCIS
my working permit was returned to USCIS by the post office without any explanation, i f...
Need to see if they received my document
I renewed my I*** and I*** on March but still not jeard anything yet
I can’t get in person
I am a self employed person, my i***c will expire soon about * days. It’s mean my drive...
Permanent green card got sent old address
My case is outside the regular processing time
Talk to representative
N*** Case outside processing time. Service already requested.
See more recent reasons for calling

Help me with my issue

Our Editor's Notes on US Citizenship & Immigration Service (USCIS)'s Phone-Based Customer Care

The US Citizenship and Immigration service handles the processing of visas, citizenship applications and questions about immigration issues. Because this federal agency serves the entire country, it receives a lot of customer support queries. If you are trying to get a hold of USCIS by phone, there are several best practices that you might want to be aware of.

Why Do People Call the US Citizenship & Immigration Service (USCIS)?

People call USCIS for a range of reasons including:

  • Questions about visa and citizen application processes
  • Requesting status updates on visas and citizenship applications
  • Scheduling or managing in-person interview appointments
  • Technical support with the USCIS website

Best Practices for Calling USCIS Customer Service

Callers need to direct their call to the correct office or agency. If you are attempting to schedule an interview for a non-asylum application, for example, you'll likely need to call the USCIS field office that serves your area.

Live help over the telephone is available from USCIS from 8 am to 8 pm Monday through Friday, except for federal holidays. There is a toll-free number for those calling within the United States and its territories. Deaf and hard of hearing people can use the agency's TTY number, while those outside the country have to use a designated toll number.

There are some reports that making a lot of calls to USCIS might actually slow down an applicant's case. The USCIS notes that case information is available from its website and is identical to that which is available to customer service representatives who answer calls.

Preparing for Your Call

Before calling, take a moment to prepare. Doing so can help ensure that your call is productive:

  • Gather what you need to take notes during the call. This could be a pen and paper, a computer, or a memo app on your phone. You'll want to be able to record the date and time of the call, the name or staff number of the USCIS agent who answers your call, and any reference numbers provided during your conversation.
  • Be sure to have pertinent information in front of you when you call, including receipt numbers, alien registration number and priority dates.
  • Allow enough time to get your call answered and to address your concerns with the agent or officer.

How Do People Feel About Their Calls to US Citizenship & Immigration Service?

Because of the sheer volume of calls that come into USCIS, it isn't surprising that there are mixed reports from callers. In addition, it's important to note that immigration issues can be stressful, which increases the likelihood of dissatisfaction with a call.

Callers have noted that the first-tier representatives often can't provide much information or assistance and that officers often seem to be rushed and unhelpful. There are, however, reports of people hanging up with USCIS satisfied with the service they received.

What Kind of Issues Can US Citizenship & Immigration Service Resolve Over the Phone?

The USCIS notes that most USCIS inquiries and tasks can be accomplished online, through its website. First-tier phone representatives can do the following:

  • Provide "basic," scripted information
  • Provide answers to questions about forms
  • In some cases, escalate a call to an immigration officer
  • Some technical support issues

Second-tier officers can provide more in-depth services, including providing information on pending cases. These officers can also work with military dependents and active members and request the re-issuance of notices.

What Issues Can't Be Resolved by USCIS Customer Support?

Regardless of tier, the people you speak to at USCIS cannot provide legal advice or schedule appointments at field offices. Nor can they transfer your call to a field office.

What Should I Do if Unhappy With a Call to US Citizenship & Immigration Service Customer Support?

If you get off the phone with the US Citizenship & Immigration Service and feel frustrated, don't give up. You may have other options for seeking a resolution.

Take some time to decompress and then gather up your notes and documents. If you do feel that calling again is in your best interests, do so. Otherwise, try the following:

  • Many USCIS tasks can be accomplished through their website. If you can't figure out how to get the information that you need, you can try using Emma, a virtual assistant that provides information in English and Spanish.
  • You can send a request for help through the USCIS's e-request tool (online messaging). Some people prefer this form of communication because it provides them with a record of their exchange with USCIS.
  • The USCIS Ombudsman offers services to USCIS users who are unable to get the information or services they require. You must complete electronic Form DHS-7001 to request Ombudsman assistance.
  • Contacting an immigration attorney might your best option if you can't seem to work with USCIS.

Customer Number 800-375-5283 - by the Numbers

Номер телефона для набора800-375-5283
Обратный звонок доступенДА
Звонок подхватил реальный человекДА
Отдел вы звонитеОбслуживание клиентов
Часы работы колл-центраПн-пт 8.00-18.00 EST
Лучшее время для набора8:15 утра
Перейдите лабиринт телефона к человекуНажмите 1 для английского языка, затем скажите «перенести мою биометрическую встречу», затем скажите «скажи« биометрия »», затем скажите «нет».
Среднее ожидание
Текущее ожидание15
Ранг (среди телефонных номеров)1
Ранг (в целом)1
Альтернативные методытелефон, электронная почта, интернет
Качество связи58%
Качество помощи83%
Голоса клиентов5,921
Информация обновлена в последний разFri Sep 17 2021 10:00:00 GMT+0000 (Coordinated Universal Time)

US Citizenship & Immigration Service (USCIS)'s Best Toll-Free/800 Customer Phone Number

Это лучший номер телефона US Citizenship & Immigration Service (USCIS), текущий режим ожидания в режиме реального времени и инструменты для пропуска прямо через эти телефонные линии, чтобы получить право на агента US Citizenship & Immigration Service (USCIS). Этот номер телефона является US Citizenship & Immigration Service (USCIS) лучшим номером телефона, потому что 42,726 клиенты, такие как вы, использовали эту контактную информацию в течение последних 18 месяцев и давали нам свои отзывы. Общие проблемы, решаемые отделом обслуживания клиентов, который отвечает на вызовы 800-375-5283, включают File Application, Check Application Status, Schedule Appointment, Ask for Immigration Help, Request Replacement Document и другие проблемы обслуживания клиентов. В колл-центр US Citizenship & Immigration Service (USCIS), в который вы звоните, работают сотрудники из California, Nebraska, Texas, Vermont, и он открыт Mon-Fri 8am-6pm EST в соответствии с требованиями клиентов. В общей сложности US Citizenship & Immigration Service (USCIS) имеет 2 телефонных номеров. Не всегда ясно, как лучше всего общаться с US Citizenship & Immigration Service (USCIS) представителями, поэтому мы начали собирать эту информацию, основываясь на предложениях сообщества клиентов. Пожалуйста, продолжайте делиться своим опытом, чтобы мы могли продолжать совершенствовать этот бесплатный ресурс.

Contacting US Citizenship & Immigration Service (USCIS) - by phone or otherwise

Хотя 800-375-5283 - лучший бесплатный номер для US Citizenship & Immigration Service (USCIS), существует 4 всего способов связаться с ними. По мнению других US Citizenship & Immigration Service (USCIS) клиентов, следующий лучший способ поговорить со своей службой поддержки - позвонить на их номер телефона 212-620-3418 своего отдела Международная служба поддержки клиентов. Помимо звонков, следующий излюбленный вариант для клиентов, которым нужна помощь, - это через SCOPSSCATA@dhs.gov для Customer Service. Если вы считаете, что эта информация неточна, или знаете о других способах связи с US Citizenship & Immigration Service (USCIS), сообщите нам, чтобы мы могли поделиться с другими клиентами. And you can click here if you want to compare all the contact information we've gathered for US Citizenship & Immigration Service (USCIS).

What is GetHuman's Relationship to US Citizenship & Immigration Service (USCIS)?

In short, the two companies are not related. GetHuman builds free tools and shares information amongst customers of companies like US Citizenship & Immigration Service (USCIS). For large companies that includes tools such as our GetHuman Phone, which allows you to call a company but skip the part where you wait on the line listening to their call technology music. We've created these shortcuts and apps to try to help customers like you (and ourselves!) navigate the messy phone menus, hold times, and confusion with customer service, especially with larger companies. And as long as you keep sharing it with your friends and loved ones, we'll keep doing it.

US Citizenship & Immigration Service (USCIS) Contact Info

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