US Citizenship & Immigration Service (USCIS) Phone Number

Calling US Citizenship & Immigration Service (USCIS) customer service faster by GetHuman

800-375-5283
Customer service
Current Wait: 14 минут (12m avg)
Hours: Mon-Fri 8am-6pm EST; best time to call: 8:15am
Get to a live person fastest: Нажмите 1 для английского, затем 1, затем 2, затем 2. После последних 2 нажимайте # каждый раз, когда вам предлагается ввести номер. Вам нужно будет сделать это три раза.

Reasons customers like you called recently

I have been waiting for my papers so I can renew my license, it expires the **th of Jan...
I would like to request for resending of receipt notice for I*** document to the update...
interview date on my case
I didn’t get my work authorization and the notice is past *** days. I don’t know what to do
Keep getting Text messages about application with receipt number. I'm a U.S. Citizen an...
Biometric appointment was canceled due to COVID in February ****. The application was...
My daughter, an American citizen with a valid American passport lives in Naples Italy...
Need to check if my case is filled under premium process.
Please call me back, i need to speak to a human
i did not receive my receipt for my application still.
My EAD expires today. I fall under the C** category. *I’m not sure if I should still fi...
I want to close a case and find out whether my request for evidence was received
I need to check my case status in regards to when will my biometrics and finger prints...
No update regarding my spouse's biometrics appointment.* She has already given her biom...
I would like to talk to a customer service representative but the automated system keep...
See more recent reasons for calling

Help me with my issue

Our Editor's Notes on US Citizenship & Immigration Service (USCIS)'s Phone-Based Customer Care

The US Citizenship and Immigration service handles the processing of visas, citizenship applications and questions about immigration issues. Because this federal agency serves the entire country, it receives a lot of customer support queries. If you are trying to get a hold of USCIS by phone, there are several best practices that you might want to be aware of.

Why Do People Call the US Citizenship & Immigration Service (USCIS)?

People call USCIS for a range of reasons including:

  • Questions about visa and citizen application processes
  • Requesting status updates on visas and citizenship applications
  • Scheduling or managing in-person interview appointments
  • Technical support with the USCIS website

Best Practices for Calling USCIS Customer Service

Callers need to direct their call to the correct office or agency. If you are attempting to schedule an interview for a non-asylum application, for example, you'll likely need to call the USCIS field office that serves your area.

Live help over the telephone is available from USCIS from 8 am to 8 pm Monday through Friday, except for federal holidays. There is a toll-free number for those calling within the United States and its territories. Deaf and hard of hearing people can use the agency's TTY number, while those outside the country have to use a designated toll number.

There are some reports that making a lot of calls to USCIS might actually slow down an applicant's case. The USCIS notes that case information is available from its website and is identical to that which is available to customer service representatives who answer calls.

Preparing for Your Call

Before calling, take a moment to prepare. Doing so can help ensure that your call is productive:

  • Gather what you need to take notes during the call. This could be a pen and paper, a computer, or a memo app on your phone. You'll want to be able to record the date and time of the call, the name or staff number of the USCIS agent who answers your call, and any reference numbers provided during your conversation.
  • Be sure to have pertinent information in front of you when you call, including receipt numbers, alien registration number and priority dates.
  • Allow enough time to get your call answered and to address your concerns with the agent or officer.

How Do People Feel About Their Calls to US Citizenship & Immigration Service?

Because of the sheer volume of calls that come into USCIS, it isn't surprising that there are mixed reports from callers. In addition, it's important to note that immigration issues can be stressful, which increases the likelihood of dissatisfaction with a call.

Callers have noted that the first-tier representatives often can't provide much information or assistance and that officers often seem to be rushed and unhelpful. There are, however, reports of people hanging up with USCIS satisfied with the service they received.

What Kind of Issues Can US Citizenship & Immigration Service Resolve Over the Phone?

The USCIS notes that most USCIS inquiries and tasks can be accomplished online, through its website. First-tier phone representatives can do the following:

  • Provide "basic," scripted information
  • Provide answers to questions about forms
  • In some cases, escalate a call to an immigration officer
  • Some technical support issues

Second-tier officers can provide more in-depth services, including providing information on pending cases. These officers can also work with military dependents and active members and request the re-issuance of notices.

What Issues Can't Be Resolved by USCIS Customer Support?

Regardless of tier, the people you speak to at USCIS cannot provide legal advice or schedule appointments at field offices. Nor can they transfer your call to a field office.

What Should I Do if Unhappy With a Call to US Citizenship & Immigration Service Customer Support?

If you get off the phone with the US Citizenship & Immigration Service and feel frustrated, don't give up. You may have other options for seeking a resolution.

Take some time to decompress and then gather up your notes and documents. If you do feel that calling again is in your best interests, do so. Otherwise, try the following:

  • Many USCIS tasks can be accomplished through their website. If you can't figure out how to get the information that you need, you can try using Emma, a virtual assistant that provides information in English and Spanish.
  • You can send a request for help through the USCIS's e-request tool (online messaging). Some people prefer this form of communication because it provides them with a record of their exchange with USCIS.
  • The USCIS Ombudsman offers services to USCIS users who are unable to get the information or services they require. You must complete electronic Form DHS-7001 to request Ombudsman assistance.
  • Contacting an immigration attorney might your best option if you can't seem to work with USCIS.

Customer Number 800-375-5283 - by the Numbers

Номер телефона для набора800-375-5283
Обратный звонок доступенДА
Звонок подхватил реальный человекДА
Отдел вы звонитеОбслуживание клиентов
Часы работы колл-центраПн-пт 8.00-18.00 EST
Лучшее время для набора8:15 утра
Перейдите лабиринт телефона к человекуНажмите 1 для английского, затем 1, затем 2, затем 2. После последних 2 нажимайте # каждый раз, когда вам предлагается ввести номер. Вам нужно будет сделать это три раза.
Среднее ожидание
Текущее ожидание14
Ранг (среди телефонных номеров)1
Ранг (в целом)1
Альтернативные методытелефон, электронная почта, интернет
Качество связи66%
Качество помощи75%
Голоса клиентов5,929
Информация обновлена в последний разSat Jan 23 2021 10:00:00 GMT+0000 (Coordinated Universal Time)

US Citizenship & Immigration Service (USCIS)'s Best Toll-Free/800 Customer Phone Number

Это лучший номер телефона US Citizenship & Immigration Service (USCIS), текущий режим ожидания в режиме реального времени и инструменты для пропуска прямо через эти телефонные линии, чтобы получить право на агента US Citizenship & Immigration Service (USCIS). Этот номер телефона является US Citizenship & Immigration Service (USCIS) лучшим номером телефона, потому что 42,726 клиенты, такие как вы, использовали эту контактную информацию в течение последних 18 месяцев и давали нам свои отзывы. Общие проблемы, решаемые отделом обслуживания клиентов, который отвечает на вызовы 800-375-5283, включают File Application, Schedule Appointment, Check Application Status, Request Replacement Document, Ask for Immigration Help и другие проблемы обслуживания клиентов. В колл-центр US Citizenship & Immigration Service (USCIS), в который вы звоните, работают сотрудники из California, Nebraska, Texas, Vermont, и он открыт Mon-Fri 8am-6pm EST в соответствии с требованиями клиентов. В общей сложности US Citizenship & Immigration Service (USCIS) имеет 2 телефонных номеров. Не всегда ясно, как лучше всего общаться с US Citizenship & Immigration Service (USCIS) представителями, поэтому мы начали собирать эту информацию, основываясь на предложениях сообщества клиентов. Пожалуйста, продолжайте делиться своим опытом, чтобы мы могли продолжать совершенствовать этот бесплатный ресурс.

Contacting US Citizenship & Immigration Service (USCIS) - by phone or otherwise

Хотя 800-375-5283 является лучшим бесплатным номером US Citizenship & Immigration Service (USCIS), существует всего 2 способа связаться с ними. Следующий лучший способ поговорить со своей командой поддержки клиентов, по словам других US Citizenship & Immigration Service (USCIS) клиентов, - позвонить по их 212-620-3418 номеру телефона для своего Международная служба поддержки клиентов отдела. Помимо звонков, следующий любимый вариант для клиентов, которые ищут помощь, - через SCOPSSCATA@dhs.gov для Customer Service. Если вы считаете, что эта информация неточна или знаете, как связаться с US Citizenship & Immigration Service (USCIS), сообщите нам, чтобы мы могли поделиться с другими клиентами. And you can click here if you want to compare all the contact information we've gathered for US Citizenship & Immigration Service (USCIS).

What is GetHuman's Relationship to US Citizenship & Immigration Service (USCIS)?

In short, the two companies are not related. GetHuman builds free tools and shares information amongst customers of companies like US Citizenship & Immigration Service (USCIS). For large companies that includes tools such as our GetHuman Phone, which allows you to call a company but skip the part where you wait on the line listening to their call technology music. We've created these shortcuts and apps to try to help customers like you (and ourselves!) navigate the messy phone menus, hold times, and confusion with customer service, especially with larger companies. And as long as you keep sharing it with your friends and loved ones, we'll keep doing it.

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