Progressive Insurance is a car insurance company that operates in the United States. As one of the largest auto insurers in the U.S., it isn't surprising that Progressive Insurance gets a lot of customer service requests.
Why Do People Call Progressive Insurance Customer Support?
People call Progressive Insurance customer support for a range of reasons, including:
- Applying for policies
- Making changes to an existing policy
- Coverage questions
- Claim assistance
- Billing inquiries
- Claim appeals
Best Practices for Calling Progressive Insurance Customer Service
There are several things that you can do to ensure that your call is handled quickly and professionally:
- Like many large companies, Progressive Insurance has multiple divisions, each with its own customer service department. Before calling Progressive Insurance, make sure you are dialing the correct number. You can find numbers on Progressive's website.
- Ensure that you have relevant documentation in front of you, such as: Policy numbers, insurance agent name, billing statements, police reports and copies of previous correspondence between you and Progressive Insurance.
- Have some way of taking notes during your call.
How do Consumers Feel About Calling Progressive Insurance Customer Service?
Progressive Insurance as a strong reputation for providing helpful customer service. Online and news media searches indicate no patterns of complaints by customers.
What Kind of Issues can Progressive Insurance Customer Service Representative Resolve?
Progressive Insurance customer service representatives can address a range of issues, including policy purchases and changes to policies, opening claims, tracking claims, researching billing issues and confirming information about coverage and premiums.
What Can't Be Resolved With a Call to Progressive Insurance Customer Service?
Customer service representatives don't set your premiums and they don't make decisions about claims. Avoid taking out frustrations on a customer service representative just because you don't like a decision made by Progressive's underwriters or adjusters.
What Should You Do If You Have an Unsuccessful Call with Progressive Insurance?
If you feel as though your case has not been appropriately handled, or that your questions have not been answered, don't give up. You have several options for resolving your concerns or getting your questions answered.
- Before doing anything, review the notes you took during your first call. If you did not take notes during your call, jot down your recollections from the call. You may be able to identify areas of miscommunication that you can note to the next agent who takes your call.
- Next, call Progressive Insurance back. The next agent to whom you speak may have more training or experience than the previous agent. He or she may be better able to understand and address your concerns.
- Progressive Insurance offers multiple contact methods. If a second call doesn't get you the results you seek, try using live chat or opening up a support claim online or through email. You can also try reaching the company through one of its many social media profiles. One advantage of these methods is that they provide you with a written transcript of your conversation which can be useful if you eventually have to escalate your case.
- Another option is to contact your insurance agent to see if he or she is willing to intervene on your behalf. He or she may be able to resolve the issue with Progressive directly or the insurance brokerage may be able to initiate a goodwill gesture and handle your concern in-house.
- If all your efforts fail and you are unable to resolve issues with Progressive Insurance management, your state agent that governs insurance companies may be able to help. Filing a complaint can be a time-consuming process, but it may provide you with the resolution that you seek.