GE Appliances Parts & Accessories Customer Service

GE Appliances produces a wide range of household appliances under multiple brand names. As one of the largest appliance companies in the United States, GE Appliances receives a lot of requests for customer service each and every day.

Why Do People Call GE Appliances Customer Support?

People call GE Appliances customer support for a range of reasons, including:

• Getting information about appliances
• Ordering appliances
• Troubleshooting and requesting service
• Returning or exchanging appliances
• Purchasing parts or accessories for appliances

Best Practices for Calling GE Appliances Customer Service

There are several things that you can do to help ensure that your call to GE Appliances customer service is handled quickly and professionally:

• Make sure that you are calling the correct number. You can visit the "Contact Us" page on GE Appliances website and use the menu of options to find the correct number for your concern.
• Before calling, make sure that you have relevant documentation handy. This might include invoices, order numbers, billing statements and product model or serial numbers.
• If you are calling for help in using a product or troubleshooting a problem, make sure you are near the appliance so that you can work with the customer service representative during your call.
• Have pen and paper handy so that you can take notes as necessary.

How do Consumers Feel About Calling GE Appliances Customer Service?

Overall, consumers who call GE Appliances customer service appear to be reasonably satisfied with the service they receive from the representatives. There does not appear to be a pattern of poor phone-based customer service calls.

What Kind of Issues can a GE Appliances Customer Service Representative Resolve?

A GE Appliances customer service representative can resolve many issues faced by appliance customers, including answering questions about products and orders, providing technical support and troubleshooting, investigating billing issues, assisting with scheduling service under product warranties, and arranging for returns or exchanges on orders that you have made directly through GE appliances.

What Can't Be Resolved With a Call to GE Appliances Customer Service?

If you have purchased your appliance through a third-party retailer, A GE Appliances customer service representative may not be able to resolve issues regarding refunds or pricing on your behalf. This is because the retailer can set and enforce its own prices and policies.

In some cases, your GE appliance may be incompatible with other appliances or devices in your home. In such cases, the customer service representative may be able to suggest a workaround, but he or she cannot resolve the incompatibility outright.

What Should You Do If You Have an Unsuccessful Call with GE Appliances?

You get off the phone with GE Appliances customer service and feel as though your question was not answered or your problem not resolved, don't give up. You may still have options.

• First, review the notes you took during your call. You may be able to identify an area of miscommunication that resulted in an unsatisfactory call.
• Next, call GE Appliances customer service again. Politely explain that this is your second call and that the first call did not resolve your issue. Explain what you think the problems might be. Keep in mind that customer service representatives have different levels of training and experience. The next customer support agent may be better able to offer a resolution.
• If you are unable to get a resolution after a second call, try getting in touch with GE Appliances in a different way. GE Appliances offers both chat and email-based customer service. Both these methods offer the benefit of providing you with a transcript of your communication, something that can be very useful if you have to escalate your case.