eBay Customer Service Issues

I'm experiencing an issue with an online purchase. I paid $[redacted] for gloves that I never received. I reached out to the seller multiple times after the expected delivery date passed, but they did not respond promptly. They advised me to contact FedEx, who in turn required the seller to reach out. Despite informing the seller of this, they insisted that I should be the one to contact FedEx. Subsequently, I lodged a claim with eBay this morning. However, I received an email a few hours ago stating that I would not be refunded. Despite contacting eBay earlier, I was given a vague response indicating that I could only file a claim from October 13 onwards, prompting me to file one today. The lack of assistance from both the seller and eBay is unjust. I purchased the gloves to care for my 96-year-old father, making this situation even more distressing. I'm seeking either a refund or the gloves I ordered.

I would like assistance regarding an item I purchased from the seller dqupgrade. After it arrived defective, I left negative feedback and tried to communicate with the seller, but there was no response. The seller later messaged me saying they did reply and offered to send a replacement if needed. I requested a replacement, but it has not been sent, and the negative feedback has disappeared. I am now unable to contact the seller. If the replacement is not sent promptly, I want my feedback reinstated. Thank you, Hyo Ahn. -------------------------- I received an email from eBay stating that the seller is requesting feedback revision for the product I mentioned earlier. The seller claims they are willing to work on resolving the issue. I have until Sat, Oct 09, [redacted], to revise my feedback or decline the request.

Dear eBay, I have forwarded the message conversation between the seller and me regarding Order Number: [redacted]45-[redacted][redacted], dated March 21, [redacted]. I am still waiting for a refund from the seller (mos9ctop_6) who has been ignoring my messages. Could you kindly assist in contacting the seller to expedite the refund process? Thank you. Best regards, Clarence Dear mos9ctop_6, I sent you an email on October 1st regarding the refund you promised within 2 days from August 20, [redacted]. The payment of $77.52 has not reflected in my bank account yet. Kindly process the refund promptly and inform me of the exact refund date. Thank you. Regards, Clarence Dear mos9ctop_6, Top Rated Seller, Thank you for your assistance. I have purchased 3 lights from you, out of which 2 were replaced due to being faulty. Now, all 3 lights, including the replacements, have stopped working after a month. The quality of the lights seems to have a serious issue. Kindly arrange a refund for me. I am hoping to hear from you soon. Thank you.

I ordered a MANUAL transmission for my [redacted] VW Jetta TDI over 5 months ago. Instead, I received an Automatic transmission for a 2.0 after 52 days. Attempts to contact the seller have been unsuccessful. After returning the wrong transmission, I placed another order from a different company, only to receive the same incorrect 2.0 Automatic transmission. Now, my mechanic insists that I move the car due to storage fees. It's frustrating that I cannot reach the seller and that EBAY has deactivated customer service. I feel I have no choice but to take legal action. Order Number: [redacted] Item No: [redacted] -John P. email: [redacted] phone: [redacted]

I purchased a car starter from Foreverun Auto. However, when it arrived on 10/04/[redacted], the package was empty with the bottom open. I reached out to eBay, but they denied a refund since the seller claimed it was delivered. I had to travel, so when the seller requested pictures of the box, I wasn't able to provide them right away. After sending the pictures upon my return, the seller said they would resend the starter. Despite asking them to secure the box properly, the replacement package also arrived empty on 10/16/[redacted], with the bottom open again. I have tried contacting the seller with no response. I am now seeking a refund to purchase the item elsewhere. Thank you.

I had an issue with the eBay process. My first order was a $12.30 touchscreen for a tablet from China, but I received the wrong item twice. Even though the seller agreed to refund me, I had to return the items at my own cost using a UPS label, which cost $[redacted].00 to ship back to China. eBay directed me to the seller for the refund process. I ended up having to eat the cost of the return shipping, leaving me with two useless items. In the end, I ordered the same item from AliExpress and received the correct part, bypassing eBay's unhelpful resolution process.

Hello, I need assistance with the recurring issue I am facing with deliveries from Hermes. The delivery person repeatedly fails to attempt delivery, marking items undelivered and eventually sending them back to the seller. Although I am refunded the postage costs, this situation makes me hesitant to make new purchases. I have tried to contact Hermes to complain, but it has been challenging. My upstairs neighbor faces the same problem and switched to Amazon, but I prefer eBay. My eBay account is "patrickoki," and I reside at 11 Creagah Road, Belfast, BT6 8PX. Despite my efforts to resolve this independently, it seems insignificant to them. I believe if a bigger company like yours intervenes, they may take the matter more seriously. Any assistance would be greatly appreciated. Regards, Patrick

Hello Lasantha, Thank you for reaching out to eBay customer service. My name is Sabarna, and I am here to assist you with your concerns. I understand you are worried about the suspension placed on your account. Please know that we take these decisions seriously and have thoroughly reviewed your case. Maintaining a secure marketplace is our priority. Your account was suspended due to activities that jeopardize the trust within our eBay community. I regret to inform you that this suspension is permanent, and you will not be able to engage in any transactions on eBay. Any related accounts will also face restrictions. Although we understand your disappointment, the decision is final, and there is no further appeal available. Your cooperation is appreciated in this matter. Best wishes, Sabarna D. eBay Customer Service [THREAD ID: 1-50AYZ9YQ]

I have reached out to the sellers regarding a few issues. Despite the delivery status showing as delivered for item #[redacted] (red wallet) and item #[redacted]44 (red purse), I have not received them. Even after confirming my address, the packages are still missing. Additionally, the Leather purse I bought under item #[redacted]1 turned out to be fake, and the seller did not provide any explanation for this. The extended delivery dates from China have made it difficult to file a claim, and now my account has been unexpectedly frozen. With a history of [redacted] positive reviews, zero negative reviews, and being a member since [redacted], I am concerned about the sudden account closure.

Dear eBay, I hope you are doing well. I contacted eBay last Friday, 10/15, regarding a purchase issue (Customer Service Chat Transcript - SR# 1-[redacted]09). After reviewing my bank statement over the weekend, I realized that the credit was indeed processed correctly, though it was in a section I had not previously checked. I apologize for the confusion. I wanted to reach out and acknowledge my mistake. Thank you for your service, I plan to continue using eBay in the future. I appreciate the assistance provided by the eBay customer service representative(s) during this matter. Best Regards, Steven J.

I ordered item #[redacted]-[redacted] from seller [redacted] on October 6th, which was the [redacted] mini series "The French Revolution." However, to my surprise, the DVD arrived on October 15 in French instead of English. Despite the seller being located in Toronto and my clear indication of wanting it in English or at least having that option, the seller refused either an exchange or refund. The seller incorrectly stated that the DVD was a French documentary with English subtitles and claimed it was only released in French, which I know is untrue as I watched it in English on TV. I requested a refund as the French version serves me no purpose. Another seller online not only offers the series in English but also at a lower price. I believe my refund request is valid given the circumstances. I typically only order through Amazon or Ebay for safety, and I hope Ebay provides similar protection as Amazon. Thank you, Laura B.

Hello, I am writing with great concern about our eBay seller account in the USA, under the username "kech_3118" for our business, Kechu LLC. We successfully verified our account after providing all necessary details to customer care. We were waiting for the micro deposits to verify our bank account, which took two days to reflect in our account. The day after our account was verified, we received an email from eBay stating: "Your eBay account has been permanently suspended because we noticed activity that we believe is a risk to our community." No specific reason was provided for this suspension, which occurred before any sales were made. We are not operational yet and have not conducted any sales. We are unaware of any actions that could have led to this suspension. We kindly request a review of this situation and the reinstatement of our account. We appreciate your assistance in resolving this matter. Best Regards

Hello, I am writing with concern regarding our eBay seller account "kech_3118" for our business Kechu LLC. We successfully completed verification with customer service, including providing necessary details. After waiting a couple of days for verification deposits in our bank account, we received them. However, the day after verification, we received an email from eBay stating: "Your eBay account has been permanently suspended for activity we believe poses a risk to our community." No specific reason was given, and we were unable to complete bank verification. We have not yet conducted any sales and are puzzled by this sudden suspension without a clear explanation. We respectfully ask for a review of our account and reinstatement. Your assistance in this matter would be greatly appreciated. Best regards

Good evening, I contacted a seller on Facebook Marketplace on October 13, [redacted] regarding an iPhone 12 Pro Max. The seller instructed me to make the payment using eBay gift cards. Following their instructions, I purchased two gift cards totaling $[redacted]. The seller assured me that once eBay confirmed the payment, the product would be shipped. I received an email from eBay at [redacted] confirming the payment and providing ID #[redacted][redacted]. However, after the payment was cleared, the seller and [redacted] ceased communication. I am still awaiting the product. Any advice on how to proceed in this situation would be greatly appreciated. Thank you.

Hello, I'd like to report an issue with a shipment payment on eBay. I paid for a shipment that the seller was supposed to cover according to eBay policy. However, the seller sent the package with postage paid by me without prior agreement. The amount paid was lower than expected, and now the seller is not responding to my messages. If necessary, I'm willing to provide evidence of this situation. I am disappointed with this experience and hope it can be resolved promptly. Thank you. Best regards, Mehdi Salimian

I am facing an issue with an inaccurate review on my profile. The feedback left by a buyer is positive, but it is not related to me or any item I have sold. I have reached out to customer service, but the response I received indicated they reviewed it carefully and couldn't remove it, which doesn't seem accurate given the quick reply time. Maintaining a [redacted]% seller feedback rating is important to me, and I would appreciate assistance in resolving this matter. The buyer is also willing to provide any necessary information. Thank you for addressing this issue promptly.

Hello, I made a purchase on August 23rd through my wgu.edu email account. The item arrived on August 27th, but unfortunately, it did not fit my [redacted] Chevy S-10 blazer as expected. I initiated the return process on September 3rd. Initially, the seller did not mention that I would have to cover the return shipping cost. Despite reaching out to customer service on September 10th and 19th through chat, I did not receive a return label or proper instructions. The return window closed without any resolution. I am now seeking assistance to return the item for a full refund, as I was unaware of the return shipping responsibility when I made the purchase. Thank you for your help in resolving this matter.

I have opened a case on eBay and the seller asked me to return the jewelry box. Unfortunately, my printer is broken, and as an amputee on Medicaid without regular caregiver support due to a shortage caused by vaccination mandates for aides, I am struggling to print the return label. I have reached out to the seller with no response. I have been unable to get proper assistance from eBay customer service despite spending numerous hours online trying. I am unable to leave my house unassisted. I am requesting more time to return the item or for eBay to mail me the return label to resolve this situation before the deadline. eBay has been my source of joy, and I am eager to resume selling on the platform since I am a professional buyer with a background from F.I.T. in N.Y.

On Tuesday morning, I made three purchases. However, when I tried to make another purchase on eBay, my credit card was not accepted. Despite having enough funds and the correct data, my card was rejected. To worsen the situation, eBay blocked my account. Even using other cards to pay for my orders was impossible. The phone numbers provided by eBay were unresponsive, claiming they were no longer in service due to long wait times. I urgently need to unlock my account for essential purchases. eBay's service has been extremely poor, without any explanation for blocking my account. I can be reached at [redacted]1 or [redacted] I sincerely hope someone addresses this matter promptly. Due to this unjustified treatment, I may have to resort to reporting this issue on social media.

I recently ordered a Dell UltraSharp 22-inch monitor with a power cable. After receiving a monitor as a gift, I reached out to the seller to cancel my order. Even though I refused the delivery on October 18th, the monitor was still delivered to my home. I promptly returned it to FedEx on Lexington St. in Waltham, MA, as it originated from Warren, MI. Unfortunately, the tracking number was removed from the eBay page, but I paid $83.00 for it and would like a refund. I haven't received any communication from the seller, possibly named "Up Store." My name is Kathleen Brown, residing at [redacted] Warren St., Apt 208B, Watertown, MA [redacted]. I would appreciate your assistance in getting my refund. Thank you for your help. Kathleen Brown