Earlier this evening I made several*attempts to place two items on smart*pay, for some...

GetHuman-lestersa's проблема обслуживания клиентов с Zulily из март 2019

Помогите с моей Zulily проблемой
The issue in GetHuman-lestersa's own words
Earlier this evening I made several*attempts to place two items on smart*pay, for some reason the computer*referred to my Visa Card as a prepaid*account which it isn't. I then contacted *customer service, the representative I*spoke with said that she wasn't able to*help me and insisted that I pay for it the regular way if I wanted the items. I have*been a Zulily customer for several years*and have always used my Visa card, for*the first time since shopping with Zulily * I had poor Customer Service, because of*the issue I will lose the items in my cart.*please assist me asap. Ms. Sandra Lester

GetHuman-lestersa did not yet indicate what Zulily should do to make this right.

How GetHuman-lestersa fixed the problem
I discovered that my Chase card was no longer in the system, so I updated my *card which had a new expiration date and was able to use smart pay. The Customer*Service Rep could have solved the problem had she taken the time to check.
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Zulily

Проблема обслуживания клиентов
Reported by GetHuman-lestersa
март 6-го, 2019 - 3 года назад
Fixed
GetHuman-lestersa shared how to fix
До сих пор замечено 62 клиентами
Проблема, аналогичная 940 другим
0 клиентов, следующих за этим
Items needed
Порядковый номер
Имя аккаунта
Электронная почта на счет
Тип продукта
Домашний и платежный адрес
Номер телефона на счету

Timeline

GetHuman-lestersa начал работать над этой проблемой
март 6-го, 2019 4:56утра
GetHuman-lestersa подтвердил, что проблема устранена. Ура!
март 11-го, 2019 10:48вечера