How do I get through the phone menu to a real live person?
GetHuman researchers routinely call this Zenni Optical phone number to document the phone system.
Here is our latest tip for weaving through the phone menu to get to a real person the fastest:Must choose an option 1-7, next follow prompts.
Here is how our research team describes the way the Zenni Optical phone system greets you: Welcome to Zenni Optical. Let's get you taken care of. Tell me what is the reason for your call?
Below are some clips we've found from Zenni Optical's phone menus and tips that help give an idea of what you will encounter when you call. We've highlighted why they are important as well:
Heard when the phone system first answers
"Thank you for contacting Zenny. You can check the shipping status of your order at any time by visiting your account overview page.
This call may be recorded for quality and training purposes.
Please select from the following menu options. If you would like help with shopping for your glasses, press one.
If you would like help with the status of an existing order or return status, press two."
Excerpt from a call with Zenni Optical
Saturday, January 6, 2024 7:03 PM
The first phone menu
"Thank you for contacting Zennie. You can check the shipping status of your order at any time by visiting your account overview page.
This call may be recorded for quality and training purposes.
Please select from the following menu options. If you would like help with shopping for your glasses, press one.
If you would like help with the status of an existing order or return status, Press two.
If you would like help with returning your order, press three."
Excerpt from a call with Zenni Optical
Wednesday, March 27, 2024 2:07 PM
What are the hours and when should I call?
Zenni Optical operates the call center for this 800-211-2105 phone number Mon-Sun 5am-9pm PT.The short answer is that you should call on a Monday.This observation and the following section are based on analysis of a sample set of 76 calls made in the last 90 days using our free, web-based phone (see above).
An important note: busy times vs hold times vs best time to call
When we refer to busy or less busy times, we are talking about the volume of calls. The busiest times are when the most people are calling this Zenni Optical phone number (least busy times have fewer people calling). This high call volume does not necessarily mean that you will have a long hold time when you call. Companies like Zenni Optical staff their call centers differently based on the time of day and day of the week, so you may experience a shorter wait on hold at the busiest of times. When we refer to the best time to call, we are referring to the optimal combination of lower call volume and shorter wait times.
The least busy time to call
The least busy day to call Zenni Optical is Sunday.The most busy day to call is Friday, which averages 1000% more phone calls by comparison.Again, this is based on a sample of 76 calls made with our AI-powered, web-based phone in the last 90 days.
Sun
Quietest
Mon
Tue
Wed
Thu
Fri
Busiest
Sat
The shortest wait on hold
We measured the shortest hold times to be on Wednesday.The longest wait in the queue on average occurs on Friday.
The best time to call
In summation, the best day to call Zenni Optical is Monday.
Why call this Zenni Optical number?
Below is a sample of recent calls to Zenni Optical, and their purpose. Are any of these similar to the reason you are trying to call?
Assistance with ordering glasses: "I need to give you a prescription and get some glasses."
- From a call lasting 6m 53s , Mar 27, 2024 2:07 PM
Assistance with inputting prescription: "I just wanted to know how I need to put my prescription in, and I only see the sphere, the cylinder, and the axis where I am."
- From a call lasting 13m 49s , Feb 23, 2024 10:50 PM
Ordering replacement frame: "I ordered a pair of glasses in July and the frames have broken, I'm looking to reorder the same item."
- From a call lasting 12m 24s , Feb 14, 2024 8:25 PM
Assistance with ordering glasses: "I'm handicapped and can't dial, trying to order two pairs of glasses by phone."
- From a call lasting 30m 15s , Feb 8, 2024 2:34 PM
Assistance with ordering glasses: "I'm trying to input my prescription for the glasses order but I'm confused about how to fill it out correctly."
- From a call lasting 57m 24s , Jan 6, 2024 7:03 PM
Order correction request: "I completely messed up that whole entire order - ordered wrong glasses with wrong prescription."
- From a call lasting 5m 10s , Jan 3, 2024 8:20 PM
Account access issue: "I bought some glasses two years ago, they got broken, I have a new prescription, and I'm trying to sign in online, and I can't sign in."
- From a call lasting 22m 35s , Jan 3, 2024 12:34 AM
Replacing glasses with new prescription: "I bought these glasses two years ago and need replacements with my new prescription."
- From a call lasting 7m 36s , Jan 3, 2024 12:19 AM
More Ways to Contact Zenni Optical Customer Service
There are of course other ways to contact Zenni Optical customer service besides the phone. Below we list the best ones, by medium.
Use this link or copy and paste it to send customer service an email
Corresponding with a customer service department by email may not be your first choice, especially if your issue is urgent or time-sensitive. But email is a nearly ubiquitous form of communication, and Zenni Optical will reply our your email.
Use this link to find customer service help through their website
As a last, sometimes only, resort- Zenni Optical customer service can be accessed through their website. This can entail digging through help articles before finding a form and "being allowed" to submit a problem to their team, and rarely leads to a real-time conversation, which is why GetHuman does not recommend this unless it's the only way.
Conclusion and closing notes
This is Zenni Optical's best phone number, the real-time current wait on hold and tools for skipping right through those phone lines to get right to a Zenni Optical agent. This phone number is Zenni Optical's best phone number because 8,058 customers like you used this contact information over the last 18 months and gave us feedback. Common problems addressed by the customer care unit that answers calls to 800-211-2105 include and other customer service issues. Rather than trying to call Zenni Optical first, consider describing your issue first; from that we may be able to recommend an optimal way to contact them via phone or web or email. In total, Zenni Optical has 1 phone number. It's not always clear what is the best way to talk to Zenni Optical representatives, so we started compiling this information built from suggestions from the customer community. Please keep sharing your experiences so we can continue to improve this free resource.
GetHuman does not provide call center services or customer support operations for Zenni Optical. The two organizations are not related. GetHuman builds free tools and shares information to help customers of companies like Zenni Optical. For large companies that includes tools such as our GetHuman Phone, which allows you to call a company but skip the part where you wait on the line to get a live human rep. We continue to work on these tools to help customers like you (and ourselves!) navigate the messy phone menus, hold times, and confusion with customer service. As long as you keep sharing it with your friends and loved ones, we'll keep doing it.