Hi, **I was a very loyal and regular Zara customer. I am now an extremely disgruntled a...

GetHuman966946's проблема обслуживания клиентов с Zara из август 2018

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The issue in GetHuman966946's own words
Hi, **I was a very loyal and regular Zara customer. I am now an extremely disgruntled and sad customer. **My husband purchased a black pair of trousers for me in Zara Watford early June ** which were not fit for purpose- the trouser dye stained my body, my carpet, phone case,loo seat and nails. **On *th June **** I called Zara customer service regarding the issue and spoke to Sarge. He recommended that I send an email with photos of the damages to *****@***.com and my case will be looked into asap. I immediately sent the email and photos of the damages and waited a reply . I received a reply eventually asking to send a list of the items and costs and to return the trousers and would be refunded for this. I went on honeymoon, sent an email to confirm that I could still return the trousers, received an email agreeing it was fine, on return sent the trousers via recorded delivery and an itemised list of costs incurred and have chased for an update. I have had template email responses, have asked for this to be escalated twice which has been ignored. I have not heard anything and I am now considering taking further action as over * months after being made aware of this issue I am no further forward.**I am out of pocket from the damages, original item and now would not shop again at Zara and would not encourage anyone else to.**I look forward to hearing a resolution.**Hannah Bassett

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Zara

Проблема обслуживания клиентов
Reported by GetHuman966946
авг. 8-го, 2018 - 4 года назад
Not resolved
До сих пор замечено 15 клиентами
Проблема, аналогичная 155 другим
0 клиентов, следующих за этим
Items needed
Порядковый номер
Платежный адрес
Адрес электронной почты в учетной записи (если применимо)

Timeline

GetHuman966946 начал работать над этой проблемой
авг. 8-го, 2018 4:58дня