Hi,**I bought a jumper for my partner which unfortunately didn't fit correctly. As the...

GetHuman-miiranda's проблема обслуживания клиентов с Zara из июнь 2018

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The issue in GetHuman-miiranda's own words
Hi,**I bought a jumper for my partner which unfortunately didn't fit correctly. As the nearest Zara to us is at least ** miles away from where we live, it's not often we go there. **I tried to return the jumper but my full valid receipt was out of date and was offered an exchange only. I explained my partner wasn't with me so that option was suitable and she said a credit note was not available. **She then mentioned that if the jumper goes on sale, they would have to exchange it for the sale amount, even though I have a full valid receipt showing the full price.**As a loyal Zara customer, I would be really disappointed if this is the case & as I have a full valid receipt, I would expect the exchange to be for the full amount I paid.**Please can you clarify? **Many thanks**Miranda

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Zara

Проблема обслуживания клиентов
Reported by GetHuman-miiranda
июнь 27-го, 2018 - 4 года назад
Not resolved
До сих пор замечено 18 клиентами
Проблема, аналогичная 83 другим
0 клиентов, следующих за этим

Timeline

GetHuman-miiranda начал работать над этой проблемой
июнь 27-го, 2018 8:02утра