I purchased MSFS through Steam. Now it tells me that I am banned, and that my profile i...

GetHuman7987773's Отменить проблему аккаунта с Xbox из ноябрь 2022

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The issue in GetHuman7987773's own words
I was trying to get in to MSFS that I just bought, so I can freshen up on IFR procedures... ... I purchased MSFS through Steam. Now it tells me that I am banned, and that my profile is "TheSuperset***". This is not me. Sorry I don't game, never did. I needed this app for practicing certain procedures. The profile above isn't me.
This was especially frustrating because there is a profile that I never heard of that they banned and wasting my money for purchase I can't use...
They could make this tight by verifying my information, profile and anything that is associated with me, understand that they have a wrong person banned, also correct the wrong information about me in their system. I am "ja******" (for over ** years), not this "TheSuperset***".
I have never been your costumer as a gamer since I am over ** and I don't know how to game. EVER! Also **.* years in the army don't really give me the time to learn how to game. But I am willing to try MSFS and also several Flying software, which I am convinced that I like. I am sure I will try more of the products. I am not sure what describes a good costumer, but I would say that I am an adult who can purchase products and use them with your guidelines.
I have been writing in the support site. Nothing. I have been trying to contact a real person, also that didn't work.
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Xbox

MSFS
Отменить вопрос аккаунта
Reported by GetHuman7987773
нояб. 30-го, 2022 - 2 месяца назад
Not resolved
До сих пор замечено 4 клиентами
Проблема, аналогичная 649 другим
0 клиентов, следующих за этим

Timeline

GetHuman7987773 начал работать над этой проблемой
нояб. 30-го, 2022 12:59ночи