My eight year old son play fortnite on his Xbox. My son-in-law a few months ago put his...

GetHuman6757797's проблема обслуживания клиентов с Xbox из октябрь 2021

Помогите с моей Xbox проблемой
First: share to improve GetHuman6757797's odds
Strength in numbers! Companies respond better when others are watching.
Before contacting them, items GetHuman6757797 may need:
Серийный номер, имя владельца счета, тип Xbox, адрес электронной почты, номер телефона и домашний адрес
The issue in GetHuman6757797's own words
My eight year old son play fortnite on his Xbox. My son-in-law a few months ago put his credit card on the Xbox to buy my son some V bucks. I received a phone call from my son-in-law a day or two ago explain to me that apparently my son had was able to pull his credit card number back to the Xbox and he is now purchased over $*** worth of these books on my son card.*I need this matter immediately looked into and I need that money returned back to his card. My son is not old enough to be able to purchase anything I'm not exactly sure why in the world XBox stores these credit card numbers like they do to where you can't even delete them out of the game. These are unauthorized purchases by a child and I want the money put back into the account and I need something so I can show my son-in-law that this matter is being taken care of. The email attached to the Xbox is C*****@***.com *When there was consecutive **** dollar payments back to back from this card that should have been some type of red flag to Microsoft for someone it's something was going on these credit card charges were made within a few days this is absolutely ridiculous I've already spoken with Microsoft and somebody needs to explain to me how to get this credit card off of this game and when and how is this boy going to get his money back!!****-***-****

GetHuman6757797 did not yet indicate what Xbox should do to make this right.

How GetHuman6757797 fixed the problem

We are waiting for GetHuman6757797 to fix the problem and share the solution with the rest of us customers.

Do you have a customer issue as well?
We can help you get Xbox's attention and get better help faster. Tap below to get started.
Help from Real People?
If our free tools aren't enough, we partner with a US-based company with live tech support experts available 24/7. Take advantage of a $1 one-week trial membership and chat with an expert now.
Chat with a Live Expert
Проблемы с Xbox тоже?
Get tips from pros & other customers, and get it handled faster:
For better results, write at least 100 characters
This email address isn't valid

Xbox

Проблема обслуживания клиентов
Reported by GetHuman6757797
окт. 29-го, 2021 - 3 месяца назад
Not resolved
До сих пор замечено 6 клиентами
Проблема, аналогичная 652 другим
0 клиентов, следующих за этим

Timeline

GetHuman6757797 начал работать над этой проблемой
окт. 29-го, 2021 7:46вечера