I live in Elberton, Ga where there is a small WalMart. It was *PM when I went to the je...

GetHuman5720678's проблема обслуживания клиентов с WalMart из февраль 2021

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The issue in GetHuman5720678's own words
I live in Elberton, Ga where there is a small WalMart. It was *PM when I went to the jewelry counter. The jewelry sparkled invitingly in that glass case. But there was no sales associate there. Another sales associate passed down the mid isle. I summoned her. She said she would get someone to help me with a replacement for my watch battery. I was sitting in one of the disability scooters and a sticker on the end of the counter said "we replace watch batteries ". A women accross the jewelry desk explained to me that they no longer replaced watch batteries. She was in street clothes but verbally identified herself as SECURITY. I commented about the sticker I was looking at. She got another female. I was told they could no longer do it because of Covid **. "Just like we can't open our dressing rooms anymore." "I understand that trying on clothes and putting them back on the rack could be a vector for Covid **. But this is a watch battery. No one has worn or will wear the watch but me." She kept citing Covid ** as an excuse. I told her the problem was easy solved. WEAR GLOVES. They still refused. We were all masked. And Covid ** is spread by droplet exposure.(Did I mention I am a retired Respiratory Therapist?) I pointed out there was no signs stating they had suspended this service, but one that I was looking at said they were. They excused this as just a temporary measure. "But you need signs to let your customers know. So they won't wait ** minutes for nothing".*I suppose anyone else would have said oh ok and walked away. But I'm ** y.o. and I have developed some problem solving skills in that length of time. WEAR GLOVES!*Now, I simply want to call to your attention that this smacks of false advertising. I drove my scooter away (I have just had knee replacement surgery). I did buy * watches. And that failure to offer watch battery replacement would certainly be a way to increase sells of your watches. And yes, I own an iPhone ** but it was home on charge. So I had no way of telling time.**Now, may I suggest you address this issue? Put someone in jewelry changing watch batteries with a mask and gloves they can remove after changing a watch battery. It is a SERVICE that many people in our little town have used and depend on. *After all, WalMart when handled by Sam Walton was such a customer service oriented business. But he is gone...and so is his vision.**Phyllis Eaves

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WalMart

Проблема обслуживания клиентов
Reported by GetHuman5720678
февр. 4-го, 2021 - 2 месяца назад
Not resolved
До сих пор замечено 17 клиентами
Проблема, аналогичная 4138 другим
0 клиентов, следующих за этим

Timeline

GetHuman5720678 начал работать над этой проблемой
февр. 4-го 2:26ночи