Virgin Atlantic Customer Service Issues

Dear Sir/Madam, I am writing to request the cancellation of my flight booking due to the current Covid-19 situation in Nigeria. I hold a Nigerian passport, and as the country has been declared a red zone, I feel it is safest to postpone my travel plans at this time. My ticket booking reference is e-Ticket-EUBC4N, scheduled for travel on December 28th and returning on January 28th. I kindly ask for this ticket to be cancelled, and for the refund to be processed to my Halifax MasterCard. I will consider rescheduling my travel plans for next year when the situation improves and it is deemed safe to travel to the UK. Thank you for your assistance. Sincerely, O.S.

I have reservations for Delta/Virgin Atlantic on March 7, [redacted]. My Delta confirmation number is HYR7ZO and the Virgin Atlantic number is DDTDEM. The journey is from Charleston to Atlanta to London Heathrow. The return is on March 16 from Heathrow to JFK to CHS. I booked through Chase Travel and purchased Premium seating for all flights. However, the Virgin Atlantic legs of the trip show economy seating. Passenger: V.J.D. Chase Travel Itinerary Number: [redacted][redacted]. I've been informed by Chase that I need to contact you to correct this error.

I booked my original flights through a travel agent and paid Virgin directly for upgraded seating. My outbound journey is done, but I had to reschedule my return trip through the travel agent. They directed me to Virgin regarding the extra charge for preferred seating. I'm unsure if the extra payment is transferable, refundable, or non-refundable. My Virgin booking reference is D88EYT for travel on February 22nd.

My spouse and I have booking D7ME6S which includes an Upper Class segment on VS [redacted] from LHR to JFK on May 12, landing at JFK at 2050h. We plan to continue straight to BOS on a different ticket, DL [redacted], departing at 2225h. We have noticed that VS [redacted] often arrives late at JFK, typically 41 minutes behind schedule. This could leave us with only 55 minutes to complete arrival procedures, collect our luggage, and make our way from Terminal 4 to Terminal 2 for the final flight to BOS on Delta, as recommended connection time is 90 minutes for international to domestic flights. Considering the likelihood of missing the last flight to BOS, our preferred option is to switch our reservation to Upper Class on DL/VS 59 from LHR to BOS, our ultimate destination. Another option could be to be placed on an earlier VS flight to BOS on May 12, though this depends on seat availability. If these changes aren't feasible, since DL partners with VS, we wonder if Delta would honor our JFK-BOS ticket on a flight the following day (May 13) in case of a missed connection at JFK.

My wife and I require assistance. Our reference number is #CV7DQC. We did not book directly with Virgin Atlantic. We checked with Above 9 Travel, but need to verify the information. We tried to change our Johannesburg departure from August 21st to September 7th. We were charged $[redacted] per traveler for the change. However, two days later, we were informed of additional charges for our return trip and were unable to keep the fare for our original departure on July 24th. Kindly clarify Virgin Atlantic's policy on date changes. Does our situation align with their policy, or is Above 9 Travel taking advantage of us? We eagerly await your call to help us resolve this matter.

In August [redacted], I booked flights for 2 adults from Manchester to Orlando, totaling nearly £[redacted]. Due to current Covid concerns, I opted to cancel the flights and seek a refund. The flights were full price without any discounts. After requesting a refund, I promptly received £[redacted] without an explanation within about two weeks. Despite attempting to contact the refund request email and the refund sender's email, both have been unsuccessful. My inquiries to customer service have only resulted in a reply promising contact within 20 days, two weeks ago, with no follow-up. Finding a way to speak directly with someone has proven to be quite challenging amidst this situation.

To Whom It May Concern, I hope this message finds you well. I am experiencing an issue and seeking your assistance. I have upcoming flight reservations and need our seats to be together as I am traveling with a minor. Despite numerous attempts on your website, I have been unable to resolve this matter. My daughter and I are scheduled to fly on May 25 from LAX to Glasgow. Our reference number is D5M6ZK, and my name is Michelle D. It would be greatly appreciated if our seats could be arranged next to each other, considering the long journey ahead, particularly for my daughter. While my preference is for her to have a window seat for added comfort, I am flexible and open to any seating arrangement as long as we are seated together. On the Virgin Atlantic website, I encountered a message indicating all seats have been assigned whenever I try to select them. I am grateful in advance for any assistance provided. Sincerely, Michelle

I made an error by booking two separate tickets for a flight to London on April 12th, one through Google instead of Virgin. I have received the travel information for my husband's ticket but not for mine. I picked seats for both of us, but I am unsure if they are together. I am seeking confirmation of our reservations, details on our seat assignments, and when I can expect to receive a flight confirmation. I believe the payment has been processed accordingly.

We have a flight booked from JFK to LHR on Delta for May 12. Virgin Airlines emailed us, stating our flight has changed to Virgin with a new booking number. However, when attempting to use the new Virgin booking number, they cannot locate our reservation. Delta still shows our booking as valid. When checking in, should we use the Delta booking or the new Virgin booking? Our seats are still assigned on Delta, but we cannot access them on Virgin. Your help is appreciated. Sincerely, Florence and Galen W. Flying Club Number: [redacted]. Thank you.

Subject: URGENT: Flight Postponement Request for Booking GXYJCW I urgently require your attention regarding my upcoming flight back to the UK on 19th March under booking reference GXYJCW. Due to an unfortunate fall on 8th March resulting in a significant right knee injury, characterized by severe haematoma, swelling, and pain, I am unable to bend my knee or walk without assistance post my ER visit. Given my current condition, I am not comfortable with flying on the scheduled Saturday and would like to postpone the flight for approximately a week to allow for further recovery. Despite multiple attempts via online forms and messages to communicate with your team, it has been challenging to reach out. Time is critical as I urgently need to arrange accommodation for the extended stay, which I anticipate should not pose an issue. You may contact me at 07[redacted]12 or 07[redacted]71, alternatively through email at [redacted] or [redacted] I am also reachable on WhatsApp for prompt communication. Your prompt assistance in this matter is greatly appreciated. Warm Regards, Kathleen Teahan

I was on a direct Delta flight from Tel Aviv to JFK that was cancelled. I was then placed on a flight with two layovers: from Tel Aviv to London Heathrow, where I checked my baggage in for the journey to JFK. Unfortunately, the flight from Amsterdam to JFK was also cancelled, and after speaking with the ticket counter, I was rescheduled for a later flight from London Heathrow to JFK. Upon arrival, my luggage was missing, and I was informed it would arrive the next morning on a flight from London to JFK. I need the bag urgently as it contains my work laptop and materials. The baggage claim agent provided me with a PIR number: JFKVS20323, and instructed me to contact Delta Baggage at [redacted] once the luggage arrived. However, when I called today, they were unable to locate my bag. I am extremely frustrated by this situation and urgently need my laptop for work. Please assist me with this matter.

Regarding my previous email dated 25.3.[redacted], I would like to update you that after consulting with Cleartrip Customer Care as per your suggestion, I was advised to contact Virgin Atlantic as the issue now concerns them. Unable to reach you directly, I requested my sister, Mrs. Rinku Prinja, a UK resident, to contact Virgin Atlantic Customer Care in the UK. She spoke with Ms. Melissa, who recommended sending an email to Virgin and contacting Cleartrip, the ticket booking platform. Consequently, we reached out to Virgin via email and also spoke with Cleartrip Customer Care, who directed us back to the Airlines. I am disappointed by the lack of resolution to my issue, primarily resulting from unclear guidance from Cleartrip. Before canceling my ticket, I sought information on the refund amount but was advised to inquire with the Airlines for refunds. If I had been informed that the ticket was non-refundable and that I would not receive a refund upon cancellation, I would not have proceeded with the cancellation. I kindly request your understanding and issuance of a new ticket in my mother's name (at no additional cost), which was purchased using her pension funds. Your favorable consideration on humanitarian grounds would be greatly appreciated. Thank you for your assistance. Best regards, Ruby

I am inquiring about the COVID guidelines for travel to the UK. I departed from DC on May 5th, and my husband and I are scheduled to return on Saturday, May 14th from London to Washington DC. I would like to request a change for our return flight to Sunday, May 15th. We have premium tickets. My booking code is ETHZAS, and my husband's booking code is ES8HCI. I've been unable to reach you by phone at [redacted]. Thank you, Dr. Farangis Habib, Munawar A. Habib.

I bought last-minute flights for my family to go to the UK for my father's funeral. We needed an urgent passport renewal for my daughter, whose baby passport had expired. Due to my father's passing, we managed to get a one-day passport. However, we encountered issues trying to delay the flight by a day. Despite our efforts, we couldn't book the new flight online or speak to a representative. We had to request the Sunday flight in writing, which was originally priced similarly on Friday night. Yet, after receiving a text response, the cost per ticket suddenly increased by a couple of hundred dollars. I agreed to it but later was informed the price rose by an additional six hundred and fifty dollars per ticket, which was unacceptable. I've been struggling to change the flight, which used to be simple online. Now, with no customer service available, the situation is becoming more stressful as the price keeps escalating. I just want to be with my family during this difficult time, not handling airline complications.

Subject: Assistance Needed with Virgin Atlantic Itinerary Hello, I am a Virgin Atlantic Flying Club member with the number [redacted] and booking reference E3UCYP. I encountered an issue with my return flights from SEA to LHR and then to PDX. Upon receiving notifications of changes to my booking, I noticed a discrepancy with my flight from LHR to SEA on June 14th. The arrival time at SEA via VS106 from LHR is at 13:35. However, my connecting flight DL3839 to PDX is scheduled to depart at 11:51, 2 hours prior to my arrival in Seattle. I am requesting assistance to reschedule my SEA to PDX flight to at least 3 hours after I land at SEA from LHR. I attempted to reach out to Virgin Atlantic through the website, but encountered a contact error. The long wait times over the phone are impractical. Please assist me with this issue promptly. Thank you, E. Green

Hello, I hope you are well. I recently purchased two direct flight tickets from London Heathrow to Islamabad from Virgin Atlantic with reference number D7UZ8A on 28/01/[redacted]. Despite Virgin Atlantic confirming the booking, issuing e-tickets, and charging me £[redacted], they later changed the flight schedule, which no longer worked for me. Consequently, I requested a refund due to my inability to travel at the revised time. Virgin Atlantic processed my refund, but only returned £[redacted]. I am concerned about the discrepancy between the amount I paid (£[redacted]) and the partial refund (£[redacted]). I urge the refund department to address this issue promptly by refunding the outstanding £[redacted]. If the matter is not resolved satisfactorily, I may need to explore legal action, as Virgin Atlantic was the party that instigated the schedule change.

I contacted Virgin Atlantic on April 8th, as per their instructions. I emailed [redacted] to explain that Inocencia Rawles and William Cannon couldn't fly due to sudden health issues. William Cannon suffered a heart failure, and Inocencia Rawles is unwell mentally and physically. Our booking references are E3LIT5 for the LHR to MCO on April 9, [redacted], and E3J366 for the MCO to LHR on April 23, [redacted]. This situation has taken a toll on us emotionally. We request a refund or travel voucher as an alternative. Despite our email, we haven't received any response. Our seats were reassigned due to oversold tickets, leaving us uncertain about our return flight. It's April 15, [redacted], we are in Orlando with no information. We ask for clarification on the lack of response and the current situation. We also noticed our seating arrangements were changed across 3 rows without reason. We propose three options for resolution. We hope for a positive resolution promptly, as this has been distressing and time-consuming. Thank you, Daniel Rawles.

I made a flight reservation back in February for a trip on May 12th. I never received a confirmation email, but I could previously view the booking details on my flying club account. Recently, I've encountered issues logging into my account. After resetting the password and gaining access, my booking seems to have disappeared. I can't recall my booking reference number and didn't save a printed ticket. I was relying on the Virgin Atlantic website to store this information securely. The customer support chat couldn't locate my booking, and now I'm advised to call their support number, which has a lengthy 2-hour wait time. They mentioned that they might be able to retrieve my booking using my credit card number.

I am hoping to inquire about the flight credit I might still have from Virgin Atlantic Airways flight [redacted] from SEA to LHR on March 27, [redacted], and the return flight on April 97, [redacted], flight [redacted] from LHR to SEA, with e-Ticket E3JODC. The passengers were Elaine Cartwright, Laura Rohlf, and Anna Rohlf, each with their respective eTicket numbers. Unfortunately, I was unable to contact Virgin Atlantic due to the Covid situation and heard about their bankruptcy, which made it challenging to follow up. I made the reservation by phone as Anna Rohlf was unable to do it online. Despite searching on both Virgin Atlantic and Delta Air websites, I couldn't find any records of these flights, miles earned, or credit. As travel restrictions ease, I would like to use any remaining credit for future flights with Virgin Atlantic. Your assistance in clarifying this matter would be greatly appreciated. Thank you for your attention to this issue. - Elaine Cartwright

I recently booked flights with Dream World Travel from the United Kingdom to New Zealand. My departure date was 12th May [redacted], arrival on 14th May [redacted], and my initial return date was supposed to be 7th June [redacted]. Unfortunately, due to my pregnancy and needing to travel with two children, one of whom has special needs and is 10 months old, I am unable to fly back on the initial date. I have been trying to reach out to Dream World Travel through various channels but have not received any assistance. Despite being promised a response within 48 hours, I have had no luck. Even contacting Virgin Atlantic has not yielded any help. I am feeling extremely frustrated and desperate as my flight back is in 2 days. I need urgent assistance with extending my tickets and resolving this issue.