I'm hoping I still have some flight credit from March **, ****, Virgin Atlantic Airways...

GetHuman7427689's проблема обслуживания клиентов с Virgin Atlantic из май 2022

Помогите с моей Virgin Atlantic проблемой
The issue in GetHuman7427689's own words
I'm hoping I still have some flight credit from March **, ****, Virgin Atlantic Airways flight *** from SEA to LHR, e-Ticket - E*JODC* and the return flight April **, ****, Virgin Atlantic Airways flight *** from LHR to SEA, same e-Ticket.*Passengers: *Elaine Cartwright ( Adult ) *eTicket number ***************SEA - LHR : *LHR - SEA : *Seat Not Assigned *Seat Not Assigned **Laura Rohlf ( Adult ) *eTicket number ***************SEA - LHR : *LHR - SEA : *Seat Not Assigned *Seat Not Assigned **Anna Rohlf ( Adult ) *eTicket number ***************SEA - LHR : *LHR - SEA : *Seat Not Assigned *Seat Not Assigned *Fare Total:*USD*****.****I was unable to reach Virgin Atlantic during that Covid cancellation time, then heard the company was in bankruptcy, so finally gave up. I made the reservation by phone because Anna Rohlf was too young to complete the process on the website. I have searched websites for both Virgin Atlantic and Delta Air and can find no history of these flights nor miles earned nor credit. Now that we are able to fly internationally again, I would like to book flights with Virgin Atlantic, but want to know what credit I still have.**Thank you for any help you can give me, and thank you for your consideration!*Elaine Cartwright

GetHuman7427689 did not yet indicate what Virgin Atlantic should do to make this right.

How GetHuman7427689 fixed the problem
I spoke with a Virgin Atlantic rep who found my eTicket which had been archived, and told me the credit I have to book a future flight. Wait was long, but rep was friendly and helpful. Since the ticket has been archived, I will have to call back to book using the credit, rather than booking online. Thanks!
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Virgin Atlantic

Проблема обслуживания клиентов
Reported by GetHuman7427689
май 10-го, 2022 - 3 месяца назад
Fixed
GetHuman7427689 shared how to fix
До сих пор замечено 7 клиентами
Проблема, аналогичная 418 другим
0 клиентов, следующих за этим
Items needed
Имя в билете
Номер брони
Платежный адрес
Адрес электронной почты в учетной записи
Номер для часто летающих пассажиров (если применимо)

Timeline

GetHuman7427689 начал работать над этой проблемой
май 10-го 1:27ночи
GetHuman7427689 подтвердил, что проблема устранена. Ура!
май 10-го 2:16ночи