I bought a new Verizon wireless prepaid phone.*RC***. I called **** to activate, I was...

GetHuman-drockabo's проблема обслуживания клиентов с Verizon Wireless Prepaid из май 2022

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Номер телефона, PIN-код учетной записи и имя в учетной записи
The issue in GetHuman-drockabo's own words
I bought a new Verizon wireless prepaid phone.*RC***. I called **** to activate, I was given a number then I entered a **.** pre paid pin and it was excepted. Then I had to set up a * digit pin. It took a while for the email, so I was sent to speak with a customer service representative, she gave me a phone number for my new device, **********. Then she said that the Sim card my phone came with didn't have a nphone number and that I needed to pay a **.** reactivation service fee and wanted **.** I said no because I gave you the Sim card number that came with my new phone and you gave me a phone number and I paid **.** for one month. Why do I have to pay extra I never had this issue with my past verizon prepaid phones, I don't think it's right, my phone is brand new and it came with a Sim card already, I'm not trying to replace a Sim card. And that's all I was told, so I hung up. The Sim card that was inside my brand new phone is *Sim *: ***** ***** ***** *****.*IMEI *: **** **** **** ***.*FCC ID* *HBG-RC***L.*Model: RC***L*Serial *: ********.**After I hung up, i turned my phone off and back on, I was thinking it would have service but it don't. I entered a **.** in pre-paid card pin and it was excepted, i fallowed the instructions and my phone don't have a Phone number, no internet service of any kind, and no mobile connections of any kind. Why am I being told I'm being charged a reconnection fee and where is my **.** in wireless phone time?? where is my **.** monthly plan. I

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Verizon Wireless Prepaid

Проблема обслуживания клиентов
Reported by GetHuman-drockabo
май 14-го, 2022 - 9 месяцев назад
Not resolved
До сих пор замечено 6 клиентами
Проблема, аналогичная 88 другим
0 клиентов, следующих за этим


GetHuman-drockabo начал работать над этой проблемой
май 14-го, 2022 1:48дня