I moved from other company. I paid for a prepaid service. I received the sim card but...

I moved from other company. I paid for a prepaid service. I received the sim card but I had to go out of the country and didn't activate the service, when i came back I didn't find the sim card and I called customer services to get a new one. I got a new card and I tried to activate the service and I have talked to several customer service representatives and they have not been able to help me. *They say I have to pay again but I have not used the service ever. *my account * A************order * ************location code * D*******my phone number is:********** *Phone Samsung A** IMEI * ****************I supposed to be in my boyfriends account. his name is Craig Campbell his phone number is **********