Brand new * week old Iphone ** and cannot use any services at all. I can't even shut it off.

Get my brand new under warranty phone fixed ... Two weeks ago I received my iphone ** upgrading from an iphone *. It worked until today. I have no service for anything. I've spent * (eight) hours on the phone between verizon prepaid and apple. NO ONE CAN HELP ME. I can't even shut down the damned phone and yes I've tried "all the ways". I asked them to please switch me to my old * so I could least use that. NOPE. F**KED that up too. Now neither work. My phone is under warranty, I have insurance and I believe I have careplus. This is ridiculous. They are all IDIOTS. What do I do now. They won't even give me the address for repairs.

I've been a customer for years (prepaid), never late, and this is the *nd NEW IPHONE I've huge issues with.

I want my brand new under warranty iphone ** fixed.

I spent * hours today between prepaid verizon wireless and apple. I am not new, and have been with them for years.

Tried everything they told me to.