We are Mermaid Engineering Handyman Services who hold an account with Thumbtack.com to...
GetHuman5210860's проблема обслуживания клиентов с Thumbtack.com из август 2020
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We are Mermaid Engineering Handyman Services who hold an account with Thumbtack.com to receive leads fro services from potential clients. Thumb Tack keeps accepting our money (paid for leads) and then deactivating our account. We (project manager and myself, company owner) spoke with an agent yesterday of whom fixed the problem and made our account Active again relaying the cause of the problem which we were not at fault. We were assured that this wouldn't happen again and a refund is in process for the leads we missed due to this problem. Not even ** hours later, *:** this morning, they deactivated our account AGAIN. Problem is that ThumbTack customer Service is not accepting calls until Monday which is going to cause our business to lose money and our customers.
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