Taco Bell Customer Service Issues

Archive 29

The following are issues that customers reported to GetHuman about Taco Bell customer service, archive #29. It includes a selection of 20 issue(s) reported May 13, 2022 onward. If you have a similar customer service issue, this page will help you find current, up-to-date answers and solutions too.
I ordered from the mobile app tonight at 8:06 pm and arrived in-store around 8:20 pm, waiting until 8:40 pm at the designated pickup area. Despite hearing my name twice, I was not served. Finally, when I inquired, I discovered I was missing a Steak White Hot Ranch Fries Burrito, the first item on my order. I am disappointed with the service as other customers were attended to while I waited. I am requesting a refund for the missing item. I observed staff members attending to other tasks instead of assisting customers promptly. I would appreciate a refund for the item. I have faced similar issues at this location before and do not wish to return. Kindly contact me at [redacted] on Friday, May 13, [redacted], at 4:45 pm Central Time to address this matter. Thank you.
Reported by GetHuman7438284 on Friday, May 13, 2022 2:27 AM
The location at Pueblo, CO [redacted] on Pueblo Blvd. was disappointing. The manager, Christy, displayed rude behavior towards customers and employees. During my visit, I endured a 30-minute wait for my order while Christy ignored everyone in the lobby. Her actions with the gloves while overriding an early clock-in were concerning. I ordered multiple Mexican pizzas with extra toppings but received no additional ingredients despite paying for them. This experience was marred by not only Christy's attitude but also the poor quality of the food. Other customers also witnessed Christy's unprofessional behavior. If there are security cameras in the restaurant, reviewing the footage may shed light on her interactions with customers and staff. Christy's lack of managerial skills and professionalism in handling stressful situations was evident, and training might be beneficial for her.
Reported by GetHuman7459044 on Thursday, May 19, 2022 6:31 PM
On May 19, [redacted], I bought three Mexican pizzas from Taco Bell in Paragould, Arkansas. Unfortunately, the pizzas were undercooked and messy when I received them without a receipt or proper packaging. When I addressed this with the manager at the drive-through, he dismissively claimed that's how the pizzas are supposed to be. The manager seemed confused and unhelpful. Despite getting a replacement pizza, it was still in the same unsatisfactory condition. This experience was disappointing, especially since it was not the first time I've had issues at this location. I even took photos of the poorly made food to illustrate my concerns. My family ended up eating the unsatisfactory pizzas, but I felt compelled to share my experience as I was left feeling disgusted and dissatisfied.
Reported by GetHuman-poohnett on Friday, May 20, 2022 1:44 PM
I was disappointed when I learned that you had discontinued the Mexican pizza, only to find out that it was being brought back over 6 months ago. I heard that it's possible to get the Mexican Pizza early by downloading the Taco Bell app, but I couldn't as it would mean deleting other apps, which left me unable to take advantage of the offer. As a 73-year-old, I carefully plan my outings, and after running errands and visiting the doctor today, I was looking forward to enjoying a Mexican pizza from Taco Bell while relaxing at home. However, to my dismay, your store did not have any Mexican pizza available, leaving me very disappointed. It seems like there was a serious oversight in quality control by whoever was in charge. Five other customers also left disappointed upon hearing the news. I hope to hear back from someone regarding this issue. Yolanda A. [redacted] Lynwood St. Simi Valley, CA [redacted]
Reported by GetHuman7463179 on Saturday, May 21, 2022 12:06 AM
I made an order at 11:48 pm on Friday the 21st using my mobile app with order number [redacted]. When I got to Taco Bell at [redacted] Martha Berry Hwy NW, Rome, GA [redacted], they said they were out of chicken and beans. I asked them not to make the order, but they insisted I cancel it through the app. The app, however, showed the order as received, which I had not done. The $34.57 charge on my debit card seems to have occurred because they processed the order on the point of sales system. I'm frustrated by this situation and seek a refund for items I did not receive. Please contact me at [redacted] to assist.
Reported by GetHuman7470295 on Monday, May 23, 2022 6:34 PM
I made an order using the Taco Bell app on May 15th. When I went to pick it up, I learned that it was sent to the wrong location. I had to reorder and pay for the food at the store. Subsequently, the app showed my initial order as completed, although I didn't receive it. I was charged for both the missed order and the new one. I am seeking a refund for the order placed at around 8:30 p.m. on May 15th. I tried contacting Customer Service, but after being on hold for 2.5 hours, the call disconnected. I am still working on resolving this issue more than 2 weeks later.
Reported by GetHuman7503352 on Friday, June 3, 2022 3:39 PM
Hello, I am Ricardo Moreno. On June 3, [redacted], I visited your drive-through in Ventura, California, on Johnson Drive. My order number is [redacted], and the time was 9:46 PM. After getting home, I noticed my Cinnabon 12 pack was missing, my large brisk dragon fruit drink tasted like carbonated water, and I received regular tacos instead of supreme, despite paying for them. This Taco Bell location frequently makes errors in our orders, but due to its proximity to our house and the high cost of gas, it's our go-to choice. I am requesting either a refund or a replacement meal, whichever is more convenient for you. I apologize for the inconvenience, but with the current economic challenges, every penny counts. I hope we can swiftly address this matter. Thank you. Sincerely, Ricardo Moreno
Reported by GetHuman7506965 on Saturday, June 4, 2022 7:06 PM
Yesterday, a prior experience at your Springdale location left me dissatisfied. I ordered two Toasted Cheddar Boxes, but upon arrival home, one box contained no meat, both boxes were cold, and the Chalupas were hard. Upon attempting to contact the store that night, the phone line was consistently busy. Today, after work, I made contact and requested a replacement order. However, upon arriving at the store, I faced resistance, despite explaining the situation. The response was unsatisfactory, and after being denied, I called to speak with a manager. Unfortunately, after a prolonged wait, the manager was unhelpful, refusing to fix the order or provide further assistance when I requested their name and corporate contact information. It was a disappointing and frustrating experience, as I rarely encounter such issues. I hope this feedback reaches the appropriate channels for consideration.
Reported by GetHuman7509700 on Monday, June 6, 2022 1:30 AM
I am disappointed with my recent online order. Upon receipt, I discovered that several items were incorrect or missing. When I contacted the manager, she informed me that I needed to return to the store for corrections, which is not convenient as we do not live nearby. My order number is [redacted], and it was placed online from the Q. Street location. I am seeking a prompt resolution and a full refund. I have attempted to use the online customer order form from both my phone and computer to address the issue to no avail. I hope to resolve this matter promptly. Thank you.
Reported by GetHuman7520252 on Thursday, June 9, 2022 12:36 AM
I am incredibly disappointed with the service at this Taco Bell location. I consistently encounter issues, especially with online orders. On my recent visit, after being asked to pull over, I waited for an extended period while numerous other cars received their food. Frustrated, I went inside and requested to speak with the manager, George, who ignored me. Despite the long wait, my order was incomplete when I finally received it, further adding to my frustration. I demand a refund for the missing items, and I have no intention of returning to this particular location.
Reported by GetHuman4867217 on Thursday, June 9, 2022 12:42 PM
Hello, I am a West Allis resident contacting you about my three kids who are employed by your establishment: Rickey Russell, Zayveanna Willis, and Brittney Burback. Rickey and Brittney were supposed to start work on 06/09/[redacted], which would have been their first day. Zayveanna started work last week. At your restaurant located at [redacted] W National Ave., the manager named Gladys refused to let Rickey and Brittney start their first day of work because their shoes were not fully black, despite being fully covered. Zayveanna's shoes were black but had a logo on them, and she was also given a hard time about it. The manager did not consider their circumstances or offer alternatives, like allowing them to start work and purchase proper shoes with their first paycheck. Money is tight for them, and this situation was handled very unprofessionally. I would appreciate it if we could resolve this matter. Please reach out to me at [redacted] or [redacted], or email me at LavareusGivens@ gmail.com or [redacted] Thank you.
Reported by GetHuman-lavareus on Thursday, June 9, 2022 4:57 PM
I experienced issues placing orders through the app twice recently. The first time, the restaurant claimed they never got my order and advised me to contact the app's customer support. After canceling that order and placing a new one on the spot, I faced the same problem as the restaurant once again did not receive my order. However, $16 was deducted from my card. This situation is frustrating for me as I have never encountered such problems with the app before. I suspect either a technical glitch occurred, or an employee mishandled my order. Losing $16 might not seem significant to some, but it is a considerable amount for me, especially as I am now a single parent providing for four kids after the loss of my partner to Covid last year, which led to losing our home. I have the text confirmation of the charge and sincerely request a refund for the unauthorized transaction.
Reported by GetHuman7544789 on Thursday, June 16, 2022 10:55 PM
Since I was young, I have always enjoyed treating myself to Taco Bell at my local restaurant on Chef Hwy Nola [redacted]. However, in my ten recent visits, my orders have consistently been incorrect. Even when I double-checked my last meal on the computer, it was still wrong. As a vegetarian, I ordered a nachos bellgrande sub beans for myself and a Cheesy bean and rice burrito for my niece, but both items were prepared incorrectly. Not only that, but over Memorial Day weekend, the restaurant was out of beans, rice, and lettuce for five consecutive days. Despite being hesitant to complain, as someone who works in the industry, I feel compelled to address this ongoing issue.
Reported by GetHuman7552290 on Sunday, June 19, 2022 9:14 PM
I suspect that my debit card details were stolen and used on an employee's Apple Pay at your Tehachapi, CA branch in June **, **** between * and *:** PM. I managed to stop any additional transactions. I bought a chalupa meal and a Dr. Pepper at the drive-thru. The only person who had access to my card before it was misused is the employee. I have the last four digits of the digital card and Apple Pay device numbers. I have tried contacting the store and also reached out to corporate with no response. This situation is being handled very unprofessionally. I am hoping for a prompt resolution. Thank you for your attention.
Reported by GetHuman7581465 on Tuesday, June 28, 2022 7:59 PM
I placed an order through the app (Order #[redacted]) for 10 items totaling $18.25 for drive-thru pickup at [redacted] Rock Springs Rd, Apopka, FL [redacted]. However, upon inspection: A. Both Spicy Cheesy Burritos were missing Seasoned Rice and Jalapenos, with one having only black beans and nacho cheese sauce (missing sour cream and fiesta strips). B. The Cheesy Bean & Rice Burrito lacked Seasoned Rice entirely. C. The 3 Black Bean Hard Tacos with easy cheese were inadequately filled. D. The Bean Burrito contained very few beans. E. Although I requested 15 hot sauces, I only received 10. The missing ingredients were not indicated in the app or mentioned during pickup, leaving me unsure if they were running low on supplies or simply forgot. This has been a recurring issue at this Taco Bell location, and I feel the need to address my dissatisfaction. Due to the significant portion of my order being incomplete or subpar, I am requesting a full refund. Thank you.
Reported by GetHuman1725625 on Friday, July 1, 2022 3:25 AM
I visited the Taco Bell in Pembrook at [redacted] E. 3rd St. in Pembroke, [redacted] around 11:30 PM on July 7th. I ordered two soft shell chicken tacos. At the first window, I paid with my card but was informed by another lady that my card needed to be scanned again as there was an error. I questioned why it wasn't charged correctly, and the lady mentioned it was due to missing adding the chicken. Despite my concerns, the lady rudely insisted I deal with her and even threw the sauce into the bag, showing disrespect. She identified herself as Queen, the night manager, and rudely closed the window. This behavior is unacceptable, and employees, especially managers, should not mistreat customers without cause. Such disrespect cannot be tolerated simply because they are at work. Employees should be held accountable for their actions and how they interact with customers.
Reported by GetHuman7613086 on Friday, July 8, 2022 5:25 AM
I encountered some issues at the Taco Bell on Chapman Highway in Forest Service. The employee was disrespectful, refused to provide her name, receipt, or missing food items. Another employee at the window was polite, but several items were still missing from the order. I would appreciate a refund rather than returning to address the missing food.
Reported by GetHuman7616498 on Saturday, July 9, 2022 2:45 AM
Last night, I attempted to place an order using the mobile app. Unfortunately, I was double charged for the original order total of $29.57, but upon arrival at the store, they had no record of my order. I was asked to pay again for the same order, resulting in a total of $35.58. I ended up with random items in my bag that I did not order, like four burritos and a couple of tacos. I never received my complete order, which is frustrating as I paid $35.58 for items I didn't even select. I kindly request a refund for the $35.58 overcharge, as it has caused considerable inconvenience and unnecessary expenses. This incident occurred at the pittsfield location between 6-7pm yesterday evening.
Reported by GetHuman7617242 on Saturday, July 9, 2022 12:58 PM
I made an order on the Taco Bell app three nights ago. They deducted the only money I had from my card for food that night. However, when I arrived for pickup, they claimed to be closed due to running out of food, even though it was more than an hour before closing time. Despite my numerous emails and calls to request a refund, I have not received any response. I'm extremely frustrated. I demand a refund from Taco Bell and expect some form of compensation for their poor customer service and unreliable app with no adequate support options. I feel like they need to improve their procedures - unlike McDonald's, which only charges you upon food collection and doesn't face such issues.
Reported by GetHuman-mandmcre on Sunday, July 17, 2022 2:20 PM
I placed an order for pick up in-store, scheduled for 11:29. Arriving early at 11:24, I waited until 11:30 as directed. Unfortunately, no one acknowledged me during their conversation about a concert. Disappointed, at 11:49, I resorted to the drive-through, only to find they had no record of my order. Despite trying to explain my situation, they were unhelpful and unyielding. To my frustration, the app indicated my order was picked up, leaving me unable to receive a refund.
Reported by GetHuman7650918 on Wednesday, July 20, 2022 5:37 PM

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