On March * my husband received a phone call and a lady said she was calling from Quicke...

GetHuman-mwetterl's проблема обслуживания клиентов с Quicken Loans из март 2021

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Имя владельца учетной записи, номер полиса, дата рождения, платежный адрес и адрес электронной почты в учетной записи.
The issue in GetHuman-mwetterl's own words
On March * my husband received a phone call and a lady said she was calling from Quicken Loans and introduced Harrison Wyatt. He started in saying he wanted to confirm some details and we could get a lower interest rate by refinancing. My husband told him twice that we were happy with our mortgage (not yet a year old) and were not interested in refinancing. He did ultimately get the message and the call ended. Within a short time I received an email " Hey! I wanted to say thank you so much for taking the time to speak with me, at this time we will have to CLOSE YOUR FILE and I look forward to helping you in the future! If you have any question about the loan or your credit score WE PULLED FOR YOU please feel free to give me a call at ***-***-****. **We had a rep call us and do the same thing a few months ago. A credit score goes down every time it is pulled. The serious issues above are in all caps. CLOSE YOUR FILE - why was our file opened when we did not request it or even communicate questions? WE PULLED FOR YOU - why was our credit score pulled when we did not request it? **I have already asked not to be contacted by Quicken so I am sending this information with a request that *) we not be contacted about refinancing *) Quicken employees not access our credit score without our permission *) our request not to be contacted about refinancing, etc. be honored.**Thanks for any help you can provide.
Honor my request not to receive promotional emails, phone calls, and text messages
I talked to a representative the first time this happened (March *, ****) and in the fall of ****.
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Проблема обслуживания клиентов
Reported by GetHuman-mwetterl
март 5-го, 2021 - 2 года назад
Not resolved
До сих пор замечено 65 клиентами
Проблема, аналогичная 92 другим
0 клиентов, следующих за этим

Timeline

GetHuman-mwetterl начал работать над этой проблемой
март 5-го, 2021 1:59дня
GetHuman-mwetterl указал, что проблема еще не устранена.
март 5-го, 2021 6:26вечера