PayPal Customer Service Issues

I need assistance with my PayPal case regarding a hair shop closure after my $[redacted] purchase. Suspecting unauthorized charges, I requested a refund when the merchant failed to provide tracking. Regrettably, I misunderstood the situation. The merchant closed the shop after taking my money, leaving me without my ordered product. I am frustrated by PayPal's lengthy response times. I have evidence supporting my claim, including an invoice lacking business details. Despite my attempts to communicate for a refund, the merchant shipped an item that was never received. I seek guidance on recovering my funds as the situation has left me perplexed and disappointed with the lack of resolution from the merchant.

I sent a detailed message yesterday, February 28, [redacted], reporting unauthorized access to my PayPal account. I urgently requested the cancellation of my PayPal account. I have been in contact with "Roger," who claims to be from PayPal in Los Angeles; his number is [redacted]. Despite my communication, I have not received a response from you. I immediately contacted my bank's Fraud Center after noticing suspicious pending transactions that matched the ones "Roger" informed me about. I have taken steps by printing out my account activity and alerting my local Police Department, who will file a report. I am concerned about the lack of communication and whether my account has been canceled. Jacquelynn C. [redacted] [redacted]

I received an email notifying me of a $[redacted] charge on my PayPal account for a gun purchase, which I did not make. The email stated that I had 24 hours to dispute the transaction. When I called the provided number, the person who answered had difficulty communicating in English and abruptly hung up. I may still have an active PayPal account from about a decade ago, but I am unsure of the account number. I tried calling the number in the email again, but no one answered. I am seeking advice on how to proceed with disputing this unauthorized charge. Please advise. Thank you, L. Myer Montpelier, VT

My account was locked after a large deposit due to a misunderstanding. Although I was informed my funds would be released on February 24th after [redacted] days, I have not received any further communication. Despite reaching out multiple times, I still lack access to my funds. It is crucial for someone to clarify the delay in releasing my funds. The listed email address is [redacted] The only reason for the deposit was to cover my mother's funeral costs with a friend's help. The account lock has greatly affected me, especially during the pandemic when my work opportunities were restricted. Your prompt assistance in resolving this matter would be greatly appreciated. Thank you, Melinda P.

I am inquiring about the status of my account. It has been 7 months since they received my money, and as winter approaches, I find myself homeless due to issues with PayPal. The funds originated from Arizona Chase Bank, were transferred to Cash App, and finally reached my PayPal account. I no longer use [redacted] as that account was targeted for fraudulent activity. I have changed my email to [redacted], and while I prefer not to access the original account, I can still receive emails from it. Please remove the restrictions on my account so I can secure housing and escape the cold weather. Thank you, David J.

I need assistance as the email address on file is incorrect, preventing me from reaching the necessary contact. There has been fraudulent activity on my account, advised by USPS to report to you. A purchase from Mairu Trade Import & Export Co. Limited through Paypal shows a discrepancy in the shipment destination. Despite an email stating delivery to Oregon, the tracking number indicates shipping to New Jersey. I was charged $46.00 on 2/04 for an undelivered item. I am unable to reach support without the correct email address linked to my outdated Paypal account from [redacted]. How can I address this issue since my current contact information is through my landline at [redacted]?

Hello, I need help with a dispute I have open in my PayPal account as they are not responding to my inquiry. I find the solution or option PayPal is proposing to me extremely unfair. The specialized department at PayPal intervened and contacted the seller regarding my case, and their response was for me to return the item to an address in China for a refund. This raises concerns as the item was supposed to be located in Dayton, New Jersey, United States, as stated in the listing. The idea of returning the item to China seems like a tactic to avoid the refund process due to high shipping costs and extended transit times. PayPal is now requesting me to provide a shipping tracking number as a response to the dispute. I feel I should have the opportunity to challenge this resolution. It is troubling to think that sellers can exploit this by misleading buyers on item locations. The situation is unacceptable, and I wonder what options I have in this scenario. Thank you for your assistance.

My PayPal business account was limited last night, blocking my ability to withdraw or transfer funds. As a small business owner, this is crippling, especially with bills due immediately. After submitting the requested documents, describing my business's operations, and clarifying two transactions, I contacted customer service for urgent assistance. Unfortunately, the first representative could only advise waiting for a review, causing distress as I need to settle bills urgently to avoid service disruptions and fees. Subsequent calls yielded inconsistent information, with one agent fixating on an irrelevant eBay transaction on hold while I urgently need access to my available funds. Despite requesting a supervisor, the call was abruptly ended. Seeking resolution today is crucial to prevent further financial strain. Appreciate any help in resolving this swiftly.

I am uncertain if my PayPal account is still active as I haven't used it in a long time and do not remember if I closed it. A friend attempted to send me money through a PayPal request, but I am unsure of my login information. When trying to reset my password, I encounter an error message prompting me to try again later. My friend sent a payment request to my email for a non-item transaction, intending to send me money. However, I mistakenly left it as a business transaction, causing the payment to be held until I verify the receipt of an item from a seller. Despite clarifying that there was no shipment involved and receiving instructions on verifying item receipt, I cannot access my account to complete the process. I need assistance resolving this issue that has been ongoing for about a week.

On the 2nd of November [redacted], I placed an order with a company called KONDIOR for a wardrobe, making a payment of £[redacted].00 through PayPal to KONDIOR EB. Despite the purchase, I did not receive a confirmation email, which raised my suspicions. Checking my bank account the next day confirmed the deduction of £[redacted].00, but there was still no confirmation email in sight. The seller, supposedly located in Wolverhampton, indicated that the item could be collected in person, which led me to believe it would be convenient since Wolverhampton is close by. Visiting the company's address at Blake Hall Business Park, Moorfield Road, Wolverhampton, WV2 4QT on the 6th of November [redacted] with my husband proved fruitless as there was no response at the premises. Despite attempts to reach out to PayPal and my local Barclays Bank through both phone calls and emails, no resolution has been achieved. The £[redacted].00 remains debited from my account, leaving me without the wardrobe I purchased. I am hoping for a swift resolution to this unfortunate situation.

Dear PayPal, I want to report a concerning incident from last night regarding a suspicious transaction on my account at around 10:00 PM on 03/03/[redacted]. An unauthorized withdrawal occurred where a significant amount of $[redacted].04 was taken from my linked bank account through my debit card connected to PayPal. The transaction does not appear in my bank's Winbank account or in PayPal's transaction history on the website, only in the mobile app. I have attached a screenshot from the mobile app to demonstrate that I did not authorize this transaction. I am requesting the full amount of $[redacted].04 or 91.24 Euros (the currency used in Greece) to be refunded to my bank account promptly. I anticipate a swift response as these funds are essential to me. Sincerely, John G.

I made a purchase on Wish on February 3 and paid extra for it to arrive on the same day. However, upon checking my order, I discovered multiple items such as 20 bras in various sizes, two identical shirts, and over ten pairs of shoes that I did not select. The expected delivery date is now March 27. I contacted them on February 17 to cancel my order and request a complete refund, but despite being promised a response within three business days, no one has reached out after six days. I followed up on the 4th business day and was given the same timeframe for contact. It has now been nine days with no resolution. I also noticed a charge of $[redacted] on my account. I am seeking a full refund for all charges and insist that my cancellation be honored promptly. Thank you for your assistance.

I authorized a payment from my PayPal account to Avast software on 01/27/[redacted] for £82.44 and have been attempting to secure a refund since then. The resolution center denied my request citing the authorization of the payment. I have been stuck in a loop communicating with the company for a refund. Although they approved the refund, they mentioned that the chargeback needs to be lifted first. However, according to Barclays, there is no chargeback on my account. I have reached out to PayPal as my last resort. I simply seek clarity from you on this matter. Thank you. Hello Shirley, I am following up on your refund request. Please note that your order No. ([redacted]39) for the Avast SecureLine VPN (5 devices) renewal is currently under chargeback status. To address this issue, we recommend contacting your bank to remove the chargeback. Once this step is completed, kindly respond to this email so we can proceed with processing the refund for your order. Unfortunately, we are unable to take further action until the chargeback status is resolved. Thank you.

I received a transfer of almost $2.5K to my PayPal account this morning to consolidate funds for my rent and security deposit for a new apartment. However, upon checking my PayPal app, I discovered my account is frozen due to previous overextensions, causing a major issue as I can't access the funds needed for moving. The transfer went smoothly, but now I can't use my account for the next [redacted] days. It's frustrating that the money was deposited without a problem, yet I can't access it now. I'm considering reaching out to my Senator, the SEC, and other resources to resolve this matter.

Over a week ago, I sold an audio amplifier on audiomart.com. The local buyer picked it up personally and paid me at that time. I informed you about this local pick-up last week, but now you are requesting tracking and delivery confirmation, which does not apply in this case. I was promised my money would be available in seven days, but it has not been released yet. It would be helpful if you could contact the buyer, a PayPal user, to confirm the pick-up. If there are any issues, please notify me promptly rather than keeping me in the dark. I urge you to complete your investigation and release my funds today as I have waited the allotted time.

In October [redacted], I attempted to log in but was unexpectedly prompted to answer two security questions I had never set up. After multiple failed attempts, customer service reps had me change my password numerous times, causing me to forget it along with the security questions. As advised to call for further assistance, I encountered difficulty reaching a resolution and found others with similar issues on a fake PayPal Facebook page. After emailing, I was informed my old account could be deleted to open a new one, but I never received confirmation if it was done. Now, I realize a new account must be created via cell phone, which my device does not support. I am stuck and unsure if the old account was actually deleted. I need clarity or a solution. Thank you. - S.

Hello, I am experiencing issues accessing my account. After entering my email and password, additional verification is requested. Despite receiving a 6-digit code via email, I am prompted for a phone call. The partial phone number displayed is incorrect, as it starts with "01" instead of the correct country code for Croatia, which is [redacted]. I have attempted to reach a live agent without success, only reaching an unhelpful voicemail that loops endlessly. I urgently need assistance as I have $[redacted].00 in my account from a transaction with Gamma Ray Digital on February 25, [redacted] (transaction ID: 7KJ53620U[redacted]5) that I would like refunded to the sender. Your help with this matter would be greatly appreciated. Thank you, TM

I've been playing the Crazy Onet game, finished all the tasks, and watched all the videos. However, when I tried to redeem my Paypal money, it's currently processing but hasn't appeared in my account. The notification suggested reaching out to customer support after three failed attempts. I reside in Australia; are the Paypal services here different from overseas? Could you provide me with the human service number for Australian users to assist me in resolving this issue?

I purchased a carbon fiber steering wheel for $[redacted]. When the shipment arrived, I received the wrong item and the merchant hasn't responded to my emails. I opened a dispute on PayPal about a week ago, but I haven't heard anything back. I'm frustrated because I suspect this might be intentional. Initially, I ordered the item on the merchant's eBay store, but he canceled my order without permission to avoid seller fees. It took days for the refund to process, causing a delay in reordering it as a time-sensitive birthday gift. When I reordered directly from his site, I received the incorrect item and now I can't reach the merchant. I need assistance resolving this and getting my $[redacted] refund promptly.

I set up an account a while back and encountered an issue when trying to add a penny to my PayPal account. I didn't proceed as the penny was missing from my balance. I never completed setting up the account, questioning why add more funds if the initial penny was missing. Recently, I received an email with a suspicious code and instructions, which I suspect might be spam. Considering the missing penny, my account may be underfunded and potentially risky if used by someone else due to the unresolved issue from long ago.