FREDERICK L YEATTS, Acct. ******** Today, **********, I contacted Optum by phone and f...

GetHuman-flysay's проблема обслуживания клиентов с OptumRx из ноябрь 2019

Помогите с моей OptumRx проблемой
First: share to improve GetHuman-flysay's odds
Strength in numbers! Companies respond better when others are watching.
Before contacting them, items GetHuman-flysay may need:
Имя в учетной записи, адрес для выставления счета, дата рождения, номер социального страхования и номер телефона
The issue in GetHuman-flysay's own words
FREDERICK L YEATTS, Acct. ******** Today, **********, I contacted Optum by phone and finally talked to Rep. Theresa, in Butte, who was fantastic. I would rate her a ** in all categories - except the automated system for rating and comment did not work following our lengthy contact. I was disconnected. My reason for calling was to remove ScriptView from all my medications. It costs Optum money, and frankly is a pain for me to remove from my several prescription bottles. I had contacted Optum previously, but the internal system to make the correction did not work. The ScriptView was added when I made a suggestion to improve the label. Someone made the correction for visually impaired. Other observations: ID system redundancy* communication with ESL outsourced representatives.

GetHuman-flysay did not yet indicate what OptumRx should do to make this right.

How GetHuman-flysay fixed the problem

We are waiting for GetHuman-flysay to fix the problem and share the solution with the rest of us customers.

Do you have a customer issue as well?
We can help you get OptumRx's attention and get better help faster. Tap below to get started.
Проблемы с OptumRx тоже?
Get tips from pros & other customers, and get it handled faster:
For better results, write at least 100 characters
This email address isn't valid

OptumRx

Проблема обслуживания клиентов
Reported by GetHuman-flysay
нояб. 1-го, 2019 - 3 года назад
Not resolved
До сих пор замечено 18 клиентами
Проблема, аналогичная 1109 другим
0 клиентов, следующих за этим

Timeline

GetHuman-flysay начал работать над этой проблемой
нояб. 1-го, 2019 8:33вечера
GetHuman-flysay указал, что проблема еще не устранена.
нояб. 2-го, 2019 2:49ночи
GetHuman-flysay указал, что проблема еще не устранена.
нояб. 2-го, 2019 2:56ночи
GetHuman-flysay указал, что проблема еще не устранена.
нояб. 2-го, 2019 3:08ночи