I received a letter concerning the prescription Trulicity that was authorized by my doc...

GetHuman3720579's проблема обслуживания клиентов с OptumRx из октябрь 2019

Помогите с моей OptumRx проблемой
The issue in GetHuman3720579's own words
I received a letter concerning the prescription Trulicity that was authorized by my doctor. I had previously informed OptumRx that I was refusing that medication due to its prohibitive cost. Apparently, I am in a "doughnut hole" and I cannot afford the new price. I don't know why I am still receiving mail concerning this drug saying that you are trying to contact me. Please do not send me any more letters concerning this drug saying to contact you. I tried to get a live person on the phone, but I was not given a choice to do that. I was paying around $*** for * months. When I am out of the "doughnut hole" can you tell me what the price will be for Trulicity .**?

GetHuman3720579 did not yet indicate what OptumRx should do to make this right.

How GetHuman3720579 fixed the problem
I gave up trying to speak to a live person to clear up a matter that had already been resolved via a phone conversation, previously. I received a letter asking me to call about a certain prescription hold which was Trulicity. I had explained that I could not afford it and did not want it sent to me...I thought the matter was already settled. I could not believe the hoops I was asked to jump through...even being offered contact with a lawyer...why? There was no option to speak to a live person to clear up this simple matter. I just gave up and hung up. I have always had good contact with OptiumRx, but this was not pleasant. Sue Lundblade
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OptumRx

Проблема обслуживания клиентов
Reported by GetHuman3720579
окт. 7-го, 2019 - 3 года назад
Fixed
GetHuman3720579 shared how to fix
До сих пор замечено 26 клиентами
Проблема, аналогичная 1072 другим
0 клиентов, следующих за этим
Items needed
Имя аккаунта
Платежный адрес
Дата рождения
ИНН
Номер телефона

Timeline

GetHuman3720579 начал работать над этой проблемой
окт. 7-го, 2019 6:12вечера
GetHuman3720579 подтвердил, что проблема устранена. Ура!
окт. 8-го, 2019 11:32вечера