Hello, I've been having several issues using your website. It has now reached the point...

GetHuman3458018's проблема обслуживания клиентов с OptumRx из август 2019

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Имя в учетной записи, адрес для выставления счета, дата рождения, номер социального страхования и номер телефона
The issue in GetHuman3458018's own words
Hello, I've been having several issues using your website. It has now reached the point where I won't be able to receive my medication on time. When I log into the site, I'm taken to a landing page that shows "Currently viewing * claims". From here, I am unable to successfully use any link on the page* however, I discovered that if I click on the menu button, then my browser's back button I'm able to reach my medicine cabinet. This was discovered completely by chance and honestly I have no explanation for why it could work unless your website uses a ton of re-directs. Now, I see that I need to order a refill (which I shouldn't have to do since I set up automatic refills a while back - I only logged back in to change my address). So I click through to order the refill, but when that finally "works", I get to a page that says both "Thank you. Your items have been ordered." and "There was an issue placing your order." with no further information on why the order was not placed. Thankfully, this is not a life or death medication, but I'm sure I'm not the only one having issues. Please help. This is a major issue that I thought would be fixed in the last month, but it's still just as bad. Please have your developers fix the site. Thank you.

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Проблема обслуживания клиентов
Reported by GetHuman3458018
авг. 21-го, 2019 - 3 года назад
Not resolved
До сих пор замечено 21 клиентами
Проблема, аналогичная 997 другим
0 клиентов, следующих за этим


GetHuman3458018 начал работать над этой проблемой
авг. 21-го, 2019 3:37ночи
GetHuman3458018 указал, что проблема еще не устранена.
авг. 21-го, 2019 12:33дня