Hello, I've been having several issues using your website. It has now reached the point...

GetHuman3458018's проблема обслуживания клиентов с OptumRx из август 2019

Помогите с моей OptumRx проблемой
First: share to improve GetHuman3458018's odds
Strength in numbers! Companies respond better when others are watching.
Before contacting them, items GetHuman3458018 may need:
Имя в учетной записи, адрес для выставления счета, дата рождения, номер социального страхования и номер телефона
The issue in GetHuman3458018's own words
Hello, I've been having several issues using your website. It has now reached the point where I won't be able to receive my medication on time. When I log into the site, I'm taken to a landing page that shows "Currently viewing * claims". From here, I am unable to successfully use any link on the page* however, I discovered that if I click on the menu button, then my browser's back button I'm able to reach my medicine cabinet. This was discovered completely by chance and honestly I have no explanation for why it could work unless your website uses a ton of re-directs. Now, I see that I need to order a refill (which I shouldn't have to do since I set up automatic refills a while back - I only logged back in to change my address). So I click through to order the refill, but when that finally "works", I get to a page that says both "Thank you. Your items have been ordered." and "There was an issue placing your order." with no further information on why the order was not placed. Thankfully, this is not a life or death medication, but I'm sure I'm not the only one having issues. Please help. This is a major issue that I thought would be fixed in the last month, but it's still just as bad. Please have your developers fix the site. Thank you.

GetHuman3458018 did not yet indicate what OptumRx should do to make this right.

How GetHuman3458018 fixed the problem

We are waiting for GetHuman3458018 to fix the problem and share the solution with the rest of us customers.

Do you have a customer issue as well?
We can help you get OptumRx's attention and get better help faster. Tap below to get started.
Проблемы с OptumRx тоже?
Get tips from pros & other customers, and get it handled faster:
For better results, write at least 100 characters
This email address isn't valid

OptumRx

Проблема обслуживания клиентов
Reported by GetHuman3458018
авг. 21-го, 2019 - 3 года назад
Not resolved
До сих пор замечено 21 клиентами
Проблема, аналогичная 997 другим
0 клиентов, следующих за этим

Timeline

GetHuman3458018 начал работать над этой проблемой
авг. 21-го, 2019 3:37ночи
GetHuman3458018 указал, что проблема еще не устранена.
авг. 21-го, 2019 12:33дня