Received a robocall that identified me by name, from OptumRX (***) ***-****, and was g...

GetHuman2756189's проблема обслуживания клиентов с OptumRx из апрель 2019

Помогите с моей OptumRx проблемой
The issue in GetHuman2756189's own words
Received a robocall that identified me by name, from OptumRX (***) ***-****, and was given code ******** to call back. Didn't answer initially since number was unfamiliar. I decided to investigate and find out if this was a legitimate call (or spam*scam) for my own edification.* Thanks to Katherine, Shadari and Jennifer from Member Services, this was, apparently, a refill reminder, which my local pharmacy usually does by email and text.* This robocall technique used to notify me was unsettling since spam calls are so prevalent and inherently unnerving, especially since I haven't ever received a call like this at any previous time. An initial notification or reminder, either by email or letter, would probably be a more reassuring method of communication. The issue of privacy is of utmost concern for me and this experience further exacerbated my worry. * It is my deepest hope that this method, at least in my instance, is not repeated* it was disheartening and disappointing. * I was assured that my name has been removed from the robocall list. I am hoping that my reasonable expectation of that assurance is well-placed.*Thank you.*Mrs. W. F. Campbell*(***) ***-****

GetHuman2756189 did not yet indicate what OptumRx should do to make this right.

How GetHuman2756189 fixed the problem
I was assured that my name would be removed from the robocall reminder and suggested another solution in regards to my instance. It could be helpful to others.
Do you have a customer issue as well?
We can help you get OptumRx's attention and get better help faster. Tap below to get started.
Проблемы с OptumRx тоже?
Get tips from pros & other customers, and get it handled faster:
For better results, write at least 100 characters
This email address isn't valid

OptumRx

Проблема обслуживания клиентов
Reported by GetHuman2756189
апр. 16-го, 2019 - 4 года назад
Fixed
GetHuman2756189 shared how to fix
До сих пор замечено 1602 клиентами
Проблема, аналогичная 775 другим
0 клиентов, следующих за этим
Items needed
Имя аккаунта
Платежный адрес
Дата рождения
ИНН
Номер телефона

Timeline

GetHuman2756189 начал работать над этой проблемой
апр. 16-го, 2019 3:22дня
GetHuman2756189 поделился этой проблемой с другими по электронной почте
апр. 16-го, 2019 3:24дня
GetHuman2756189 подтвердил, что проблема устранена. Ура!
апр. 16-го, 2019 3:25дня
GetHuman2756189 подтвердил, что проблема устранена. Ура!
апр. 16-го, 2019 7:31вечера
GetHuman2756189 подтвердил, что проблема устранена. Ура!
апр. 17-го, 2019 8:09вечера