Received a robocall that identified me by name, from OptumRX (***) ***-****, and was g...
GetHuman2756189's проблема обслуживания клиентов с OptumRx из апрель 2019
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The issue in GetHuman2756189's own words
Received a robocall that identified me by name, from OptumRX (***) ***-****, and was given code ******** to call back. Didn't answer initially since number was unfamiliar. I decided to investigate and find out if this was a legitimate call (or spam*scam) for my own edification.* Thanks to Katherine, Shadari and Jennifer from Member Services, this was, apparently, a refill reminder, which my local pharmacy usually does by email and text.* This robocall technique used to notify me was unsettling since spam calls are so prevalent and inherently unnerving, especially since I haven't ever received a call like this at any previous time. An initial notification or reminder, either by email or letter, would probably be a more reassuring method of communication. The issue of privacy is of utmost concern for me and this experience further exacerbated my worry. * It is my deepest hope that this method, at least in my instance, is not repeated* it was disheartening and disappointing. * I was assured that my name has been removed from the robocall list. I am hoping that my reasonable expectation of that assurance is well-placed.*Thank you.*Mrs. W. F. Campbell*(***) ***-****
GetHuman2756189 did not yet indicate what OptumRx should do to make this right.
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How GetHuman2756189 fixed the problem
I was assured that my name would be removed from the robocall reminder and suggested another solution in regards to my instance. It could be helpful to others.
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