Lyft Customer Service Issues

I am a frequent user of your service, and I have been experiencing issues trying to connect through the Lyft app. Last night, after a hospital visit, I was unable to get a ride due to Wi-Fi connection problems. My son, Damion Hodgdon, helped me create a Lyft account and use my card. Despite confirming with my bank that there are no restrictions and that I have a positive balance, I am still unable to authorize the card. I attempted to delete and re-add the card when I finally connected to Wi-Fi, but it did not resolve the issue. I believe the simultaneous use of the card by both my son and me could have caused this problem. As someone with epilepsy, Lyft is crucial for my transportation needs, and I would appreciate assistance in resolving this matter. Thank you, Joan.

I recently used Lyft twice yesterday and tried to book a ride today for an important appointment. However, my debit card, the only one I've ever used with Lyft, was not accepted. I attempted to add cash to my Lyft cash account at Walgreens, but the card activation failed with errors about incorrect billing information. I double-checked my billing details and confirmed with my bank that there were no issues on their end. I have sufficient funds in my account, and I'm worried about missing my crucial appointment tomorrow.

When requesting a Lyft ride, I am shown 3 different prices with corresponding time frames. However, after selecting a price, I find that I am charged a higher amount due to an authorization hold. This process results in multiple charges throughout the day and leaves me confused about the final total. Checking my transaction history reveals some charges have disappeared while others remain, causing my account balance to be negative for two consecutive weeks. Additionally, there are charges on my bank statement that do not match my ride history, making the situation more frustrating. I feel the system benefits Lyft but complicates things for me as a rider. The delay in refunding my money further adds to the dissatisfaction. After this ordeal is resolved, I have decided to cease using Lyft's services for good.

I arranged a ride for 5:15 a.m. on May 1st, aiming to be on time for my flight. Unfortunately, the driver, Mohammed, arrived at 5:45 a.m., causing me to miss my flight and incur additional costs to rebook a flight from a different airport. This unforeseen delay has significantly disrupted my travel plans, creating a situation that falls below the standard of service I have come to expect from Lyft over my 8-year history as a customer. Furthermore, I encountered an issue where my longstanding history with Lyft seems to have been erased, and I now appear as a new customer. This mix-up has added to the frustration of this already disappointing experience.

I ordered a Lyft at 5:36 a.m. on May 4th, [redacted]. The driver picked me up and we stopped at my second destination. I asked the driver to wait while I grabbed my work items and mentioned I had one more stop. When I returned, the driver was gone, and the ride was ended prematurely. I had to request another Lyft which cost me $12.78, making me late for work. I believe I should be reimbursed for the additional cost incurred due to the first driver leaving before completing the ride. Thank you for your attention to this matter.

During my last ride with your company on 5/5, I requested a Lyft around 4:10 or 4:15. Initially, a driver who was 9/10 minutes away was assigned to me. However, when the first driver was within 3 miles of my home, I was reassigned to another driver, Ms. Rita, who was 8 minutes away. I appreciated Ms. Rita's service, which is why I tipped her generously for the 2-mile ride. The change in drivers caused me to be late for work, resulting in a write-up and a 10-day suspension without pay. I opted for Lyft over Uber due to the timely pickup, but the driver switch affected my schedule. I believe I should be refunded the price difference on my bank card considering the circumstances. Due to the suspension at work, I may no longer use your services, though I understand if this is not a concern for your company.

I arrived at the Atlanta airport in Georgia and rode to my hotel in Atlanta from New Orleans, Louisiana. Upon entering the vehicle, I was dismayed to find trash on the floor that seemed to have not been cleaned in a while. I expect clean cars and responsible drivers from your service. It is crucial in this time of facing Covid-19 that vehicles are inspected or checked regularly for cleanliness. The ride this morning was not pleasant, and I am requesting a refund. The driver played loud rap music throughout the trip, which was not to my liking as I am a minister. Although the trip was safe, cleanliness is important for both the driver's and the customer's safety. Please ensure that vehicles are kept clean. I would appreciate a return phone call at [redacted].

I inputted the destination I wanted to go to. When the car arrived, the driver had the correct name but the address was wrong. After informing the driver of the error, he suggested adding the correct location, which caused the price to jump from $29 to $80. Unable to afford this increase, I requested to get out of the vehicle. Despite only being in the car for less than a minute in total, I was still charged the initial $29 fee.

I experienced a distressing situation today when my Lyft driver departed with my belongings, including my purse, wallet, money, cell phone, ID, and lunch, after dropping me off at my children's daycare around 8:10 am. I find myself stranded at the daycare without the means to reach out to Lyft for assistance. This incident has disrupted my day as I had two scheduled rides which I had already paid for. I am in urgent need of assistance and would appreciate it if someone could reach out to me promptly at [redacted]. I am unable to access the Lyft app since I lack the necessary items to log into my account. Lyft requires verification via phone number and email, both of which I can't access without my cell phone. Unfortunately, accessing my email via iCloud is also dependent on my cell phone, resulting in a delay of 24 to 48 hours. Your immediate assistance is greatly appreciated.

We ordered a ride from a driver named Michael. However, upon his arrival, we noticed he was not inside his vehicle, leading to a brief wait. When my boyfriend attempted to open the car door, Michael reacted aggressively, cursing at us for supposedly causing damage to his slider door, which was not properly functioning. He expressed frustration, claiming his car was worth $[redacted] and continued to berate us as we walked away. This behavior left us feeling unsettled and unsafe, given his aggressive demeanor. In previous Lyft experiences, passengers never needed to open the car door themselves. It was concerning that Michael did not communicate the issue with his door beforehand. Despite canceling the ride, I have gathered his license plate number, can provide a detailed description of him and his vehicle, and recall his name.

I accidentally left my cell phone in a Lyft ride at the Las Vegas airport around 6:35 yesterday. The driver's name was Andrew, and he drove a white [redacted] or [redacted] Honda Pilot. I can't contact him because my phone was in the car, and all attempts to reach out require my phone number. Unfortunately, I'm unable to access my email as well, since the only email I have is on my other phone, and I don't remember the password to transfer it to my new prepaid phone. To avoid any emails going unanswered, you can reach me at [redacted]. Please call as I'm unable to retrieve emails on the phone left in the vehicle, which is a $2,[redacted] phone. The email address provided is for the inaccessible old email on the missing phone.

I experienced an unpleasant situation with a Lyft driver last Thursday afternoon. The driver was rude and abruptly asked me to exit the car, leaving me stranded and charging me $35.44 for a ride I never received. This was a dangerous and distressing experience for me, especially considering I am 62 years old and was left without assistance. I only needed to travel two blocks, which is an exorbitant amount to pay. When I tried to address the issue with the driver at CVS, he drove off, leaving me upset and stranded. I am extremely dissatisfied with this unacceptable customer service and expect to be refunded promptly. Prior to this incident, I have not encountered any problems with Lyft, but I will now switch back to using Uber. I will also share my experience with others to prevent similar situations. I was quite far from home at [redacted] Morninghill Drive, Columbia SC and feel that reporting this to the BBB is necessary. Unfortunately, I have been unable to reach a real person to address this issue, which is frustrating. Sincerely, Lisa Minick

On May 16, [redacted], I was picked up in Wichita, KS around 4:15 pm by driver Solme in a red vehicle. There was a bit of confusion with his phone, and I was trying to clarify a text I had sent earlier. Despite some difficulty locating each other, he managed to pick me up at my assigned handicapped parking stall. Eventually, we made it to my destination at [redacted] E. 21st St. in Wichita, KS. I had some trouble getting in and out of his new and nice vehicle. Unfortunately, I left my phone on the seat of his car, causing some missed calls from the health facility and friends. If anyone can assist me in retrieving my phone, please contact me at [redacted].

I am frustrated with both the driver and Lyft for the recent ride I had. As a former 5-star driver myself, I expect better service. I had a terrible experience when the driver continuously went the wrong way despite my directions, causing my girlfriend to be late for an event. The resolution offered was unsatisfactory, just a $5 credit that I am not happy about. I would like a refund of the fare and further compensation for the inconvenience caused. I am considering using Uber or traditional cabs due to this experience. I hope Lyft can address this properly. I am disappointed with the lack of customer care I received. I will share this negative experience with others. My contact information is Dino Klein at [redacted].

I am disappointed in both the Lyft driver and the company. I used to be a driver with a 5-star rating and provided over [redacted] rides in 13 months. When I ordered a ride on Saturday, the driver couldn't follow simple directions and canceled the ride, making my girlfriend late. I'm frustrated that I could only reach a help center and received just a $5 credit. I'm unhappy with this compensation and want a refund for the fare and additional consideration. I may switch to using Uber or cabs due to Lyft's lack of care. I anticipate a generic email response, but I'm sharing my experience with others. Despite being involved in various chambers, I doubt Lyft will miss my business. It's frustrating that I have to spend time writing this, but I feel it's necessary. Please contact me regarding my Paypal account at [redacted] Dino K.

I am a Kaiser Permanente member who relies on Lyft through M.T.M. for transportation to Vacaville Kaiser from my home in Davis. The issue I've encountered is with the return trips. On two occasions, I struggled to contact Lyft for a ride back to Davis from Kaiser Vacaville, resulting in lengthy waits. As I do not own a smartphone, reaching Lyft through their site on my phone is impossible. It would be helpful if Lyft could send me text notifications with the driver's details and estimated arrival time since not everyone has a smartphone like myself, using a 'flip' phone instead. These incidents have been quite frustrating, and I believe better communication from Lyft would greatly improve the experience. - Bette Brown

I would like to speak to a representative regarding an incident involving a Lyft driver who took my groceries last night. I reported the incident to the Philadelphia police, and the driver returned the groceries 45 minutes later. I feel humiliated and embarrassed by the situation. The police suggested taking legal action against Lyft and the driver. I believe Lyft should refund the $29.52 service charge for this upsetting experience. I have been a loyal Lyft customer for a long time and request some goodwill gesture such as 30 days of free rides to show respect.

I used Lyft on May 15th around 12:30am and then noticed charges for schooling on my bank statement. Being 70 years old, I am not going back to school and found it strange that the charges were from California. Following that, I had more charges from another schooling site and today, on 5/28/22, another $97 charge appeared. I immediately canceled the card as it was always in my possession. I now have to contact all the companies I have direct withdrawals with to prevent any account issues. While this may not be directly related to Lyft, the coincidence is concerning since all the charges are from California where Lyft deducted the fare. I recommend looking into the possibility of fraudulent activity by an employee. My bank will investigate, and it might be worth your while to do the same. Thank you.

I recently tried to request a ride on your platform, but faced issues for over 2 hours while trying to make a payment. Ultimately, I purchased a Lyft pass using my American Express card, but I encountered further problems when trying to redeem it for the ride I needed. Despite reaching out to Lyft customer service, I only received a generic response without resolving the issue. In a recent interaction on May 25, [redacted], a representative seemed helpful, but I later noticed a $25 charge on my card that was quickly reversed, leaving the initial problem unresolved. I urge you to refund the original purchase amount as I appreciate the safety Lyft provides and wish to continue using your services. Thank you for addressing this matter promptly. Sincerely, Tianna N Nelms

I had a terrible ride yesterday and an even worse one today. The driver on my ride yesterday kept talking excessively about how the app works and didn't pay attention to the road. This morning's driver was the worst. He threatened to leave seconds after arriving, didn't wait long, and refused to unlock the windows when I needed fresh air due to claustrophobia. He was rude about it, causing me extreme anxiety throughout the trip. He also drove recklessly as if he were a sports car driver.