JetBlue Customer Service Issues

Archive 17

The following are issues that customers reported to GetHuman about JetBlue customer service, archive #17. It includes a selection of 20 issue(s) reported January 24, 2021 onward. If you have a similar customer service issue, this page will help you find current, up-to-date answers and solutions too.
I had booked two flights last year that got canceled due to COVID. One was through JetBlue to Las Vegas in August, and I received a refund on July 2nd. The other flight was booked with Expedia for April 19 from Orlando to JFK, and I only received airline credit, not a refund. During a three-way call today with Expedia and Darlene from your Orlando office, I tried to explain that I needed to use my credit, but she mistakenly thought I had already received a refund on July 2. She also confused the Las Vegas credit with the Orlando trip, which was incorrect. Darlene's unhelpful and rude attitude led me to request her name, after which she abruptly ended the call. Expedia has provided me with her information. My frequent flyer number is [redacted], and I paid $[redacted].45 for the Orlando to JFK trip. I believe I am entitled to receive my flight credits according to your policy.
Reported by GetHuman5687152 on Sunday, January 24, 2021 9:25 PM
I reserved two round-trip flights to Florida on February 7, [redacted] via Jet Blue through Expedia. Unfortunately, due to the Covid-19 pandemic, my travel plans were disrupted as all accommodations were closed, and the event I planned to attend got canceled. Despite Expedia refunding my hotel expenses, Jet Blue did not provide any reimbursement for the flights. I feel that considering the circumstances and the impossibility of my trip, Jet Blue should refund me the $[redacted].92 I paid for the two tickets ($[redacted].96 each). It has been nearly a year since I made these flight bookings.
Reported by GetHuman5702919 on Friday, January 29, 2021 2:17 PM
Flight from Boston to Orlando on Sunday, January 31 My recent flight, Flight 51, was delayed by 20 minutes due to some passengers on economy fares without seat assignments wanting to sit together. The flight attendants prioritized accommodating this group over passengers with full (BLUE) fares who had to be relocated, causing the delay. As a full-fare passenger, I find it frustrating and unjust for individuals to seek accommodations they didn't pay for after booking a budget fare. The main concern here lies with the JetBlue staff who prioritized this group over [redacted] other passengers, causing the delay. In the future, I hope for fairness in considering the time, payment, and loyalty of all customers. Best regards, M.C.
Reported by GetHuman5711924 on Monday, February 1, 2021 5:50 PM
As I sit in my assigned seat, I must share my experience with the customer service, except for the fantastic Ramona Bellarossa. Ramona assisted us patiently in filling out the necessary form for entering Aruba. Despite flying MINT class, we weren't directed to the MINT check-in, causing chaos at the airport. Our bags were tagged MINT, but we were sent to the long security lines, which was difficult for my husband with knee issues. Travel during COVID times is concerning, and we chose MINT to alleviate some worries. Dissatisfied with the flight, I tried to address the issue with the ASK desk, but they couldn't assist me in filing a complaint, just saying I could complain. I am disappointed and seeking a credit as we did not receive the service we paid for. It's unclear what went wrong.
Reported by GetHuman-luraln on Saturday, February 6, 2021 11:44 AM
I tried to make a flight reservation from JFK to AUA for 4 adults using my miles online, but even though my points were deducted, no reservation was created. As essential workers dealing with children with disabilities during COVID, we needed a break. After contacting TrueBlue, I was told my reservation was confirmed but it didn't reflect online. Despite being informed that Aruba required a return test, I encountered issues at the airport. Even though I paid with miles, I ended up spending $[redacted].80 to secure a flight for the next day. This unexpected expense, along with the hotel and diving costs, resulted in a loss of $1,[redacted].05 and 25% of our vacation time. It's frustrating that the situation wasn't resolved, and I believe I should be refunded for the amount lost due to JetBlue's error.
Reported by GetHuman-acclax on Sunday, February 14, 2021 8:52 PM
I am Olga. Last March, I had a reservation to go to Aruba using points, but Jetblue canceled the flights due to Covid. I filled out a form to re-book when travel becomes possible. I am looking to make a new reservation for March 27 to April 3, with flexible dates for better deals. Here is the information from the previous reservation: Confirmation Code: GOHPWU Flights: - BOS to AUA Departure: Sun, Mar 29, 7:15am, Flight [redacted] Arrival: 12:02pm - AUA to BOS Departure: Sat, Apr 04, 4:55pm, Flight [redacted] Arrival: 9:52pm Traveler Details: Name: OLGA KAGAN Frequent Flier: Add TrueBlue # Ticket number: [redacted][redacted] BOS-AUA: - Fare: Blue - Bags: 1 carry-on, 1 personal item - Seat: 9D AUA-BOS: - Fare: Blue - Bags: 1 carry-on, 1 personal item - Seat: 16D Thank you for your assistance, Olga
Reported by GetHuman5764261 on Friday, February 19, 2021 2:33 AM
To Whom It May Concern, I purchased a flight from San Jose to Long Beach for March 23 returning on April 4 in [redacted] with JetBlue. My reservation code is EHPYJA and the cost was $[redacted]. Due to a flight suspension related to a virus outbreak, I was informed that I could utilize these funds until the end of March [redacted]. Unfortunately, I recently tried to book a flight for February or March and discovered that this route is no longer available. As a result, I am seeking a refund of the $[redacted] since I am unable to utilize these funds with JetBlue. Sincerely, Zofia U.
Reported by GetHuman-zofiau on Friday, February 19, 2021 2:53 AM
My family and I flew on flight [redacted] on February 20, [redacted], departing from Orlando, FL, to JFK, New York, at 5:30 PM. The boarding process started from the back, resulting in passengers with seats at the front, including those who paid for extra legroom, having no space in the overhead compartments. Allowing passengers with multiple carry-ons to board unfairly impacted us. Despite being a group of 8 and all JetBlue card members, we struggled to find space for our luggage. Adding to the inconvenience, my sister's seat was changed without prior notice, separating her from my father-in-law, who requires medical support post-stroke. Our efforts to resolve this issue with a JetBlue employee were unsuccessful, leaving us disappointed with the service provided.
Reported by GetHuman5769806 on Saturday, February 20, 2021 10:32 PM
Subject: Refund Confirmation #IZHYQU I want to express my gratitude for processing a full refund of $[redacted].80 per flight on 10/13/20 to my VISA account ending in [redacted]. I am seeking clarification on who initiated the refund payment. AIR TKT, our 3rd party booking agent, is claiming they initiated the refund and are charging us $[redacted] to process it. We have disputed this charge with our credit card company, but the claim was denied. According to JetBlue customer service representatives, JetBlue actually initiated the refund due to flight delays or cancellations, entitling us to a full refund. Although we were initially open to the Bank Credit offered for the next 2 years, we are grateful for the refund. Could you please provide written confirmation that JetBlue initiated the refund, not AIR TKT, so I can present it to my credit card company, Chase, as evidence? Your assistance in this matter is greatly appreciated. Sincerely, J. S.
Reported by GetHuman-johnsord on Monday, February 22, 2021 7:54 PM
Hello. My name is Patricia Ellis, and my family and I are loyal Jet Blue and True Blue members. I had booked a flight in November [redacted] to travel from Boston to Sarasota for a Thursday to Tuesday trip in February. We received an email in December informing us of flight time changes, which we are accustomed to and usually not a problem. However, I unknowingly missed that the day of the flight had also been changed to Monday. Despite acknowledging the time change in the email, I missed the critical day change, leading us to miss our flight. This experience made me realize the importance of highlighting day changes more prominently, perhaps in big, bold, red print. We ended up flying back with a different airline, reinforcing our appreciation for Jet Blue. Thank you for your attention to this matter. Patricia Ellis
Reported by GetHuman5784047 on Thursday, February 25, 2021 3:52 PM
Hello, I am reaching out about our recent flight with Confirmation Number KPVOMC. During the flight, we purchased a headset that was priced at 6.00, but the flight attendant charged us 12.00 without giving a receipt. After contacting JET Blue for a refund, they initially offered a 15.00 flight credit but later said they couldn't locate our records. I am requesting assistance in locating our record and potentially increasing the credit amount due to the inconvenience caused. Traveling with us were Karen, Jeffrey, and Chad Wilson. We would appreciate your help in resolving this matter, as we have been trying to address it for some time now. If it's more convenient, please feel free to contact me at [redacted]. Thank you for your assistance. Our Confirmation code: KPVOMC Travel date: February 21 Route: Las Vegas to Newark True Blue Account: [redacted] Flight Details: Flight Number: [redacted] Aircraft: A320
Reported by GetHuman5785632 on Thursday, February 25, 2021 10:56 PM
I am writing to express my frustration with a recent experience on your airline. On February 17, my family and I flew from MIA to Newark on Flight [redacted]. I am lodging a complaint about the unprofessional and rude behavior of a Flight Attendant named "Alexis." Despite having a backpack as my carry-on, which is included in my ticket, I was asked to store it under my chair instead of in the overhead bin, even though there were available spaces. When I questioned this, "Alexis" responded in a threatening manner. Later, he accused me of uncooperative behavior, escalating the situation unnecessarily. Mr. Alexis should receive training on customer service to avoid similar incidents. I hope to see corrective action taken regarding this behavior to uphold the airline's reputation. Sincerely, Yuliya M.
Reported by GetHuman-ymalyava on Sunday, February 28, 2021 2:39 AM
Hello, I just completed my flight check-in and opted for an Even More Space seat. However, during the process, a notification appeared stating the seat was no longer available. Despite proceeding with the check-in, my seat wasn't updated. I then tried to select a front or second-row aisle seat but was prompted to pay an additional $65. I have attached a copy of my credit card transaction. This issue has occurred before. Can you assist me in resolving this matter?
Reported by GetHuman4448188 on Sunday, March 7, 2021 1:48 AM
Good morning. I am writing because I am very upset. Yesterday, my children traveled and their baggage had no locks as they were packed at home with me. Their flight was from JFK and the confirmation number is CMZUTY. In my daughter's suitcase, a bottle of Taylor Fladgate 10-year-old wine went missing. She is 21 years old and has a disability. Additionally, my daughter's battery-operated face-cleaning brush was also taken. My son discovered that his electronic toothbrush, which was in a zipper compartment, is missing too. There was no TSA tag left in the luggage, and although I understand the need for security checks, I am disappointed in how this was handled. My children should not have had this experience. It is frustrating.
Reported by GetHuman-swhytegi on Sunday, March 7, 2021 5:17 PM
I purchased a round trip ticket with extra legroom, using ticket ZSWVSX. The ticket price breakdown shows a $[redacted] charge for the legroom and an additional $50, which I do not recognize as a valid charge. Can you please issue a refund to my JetBlue credit card for the extra $50? Also, I noticed I forgot to book my free bag on this trip, despite having the $99 per year credit card. This oversight happens often and I'd like to address it before my upcoming trip. Thank you, Pamela. For future communication, please contact me on my landline at [redacted] as my cell reception ([redacted]) is unreliable. I prefer to resolve this matter promptly. Thank you.
Reported by GetHuman5823441 on Tuesday, March 9, 2021 2:21 PM
My computer froze halfway through, so I'm trying to resend my message. I had reservations for two people traveling round trip from New York to Reno in June [redacted] through Travelocity. Due to the cancellation, Travelocity informed us we would receive credit for the airline fares for future use, but we never received any follow-up. We are now considering traveling in June and I'm attempting to gather information. The ticket numbers are: Diane R. Martella #[redacted][redacted] and Harry Bates, Jr. #[redacted][redacted]. I have been unable to reach anyone at Travelocity. Can anyone assist me with this?
Reported by GetHuman5925675 on Monday, April 5, 2021 6:35 PM
I encountered a JetBlue supervisor named "Arturo" at Las Americas airport in Santo Domingo on April 6. The situation escalated due to his inefficient handling of long lines, resulting in three flight delays/cancellations. Despite promising assistance, he made me wait from 1 pm to 10 pm without helping with my flight change/payment. When I mentioned reporting his behavior, he called the police, leading to a challenging situation. This representative's actions are detrimental to JetBlue's customer service. I urge JetBlue to address his behavior to prevent further customer dissatisfaction. My name is Delano Kross, and you can verify the incident from 3 pm onwards on April 6 at the airport.
Reported by GetHuman-deltonan on Wednesday, April 7, 2021 5:55 PM
I spent hours looking for the right flights and prices, finally settling on JetBlue for my round trip flights for 5 travelers. However, when I tried to book, I got timed out due to JetBlue's maintenance message. After multiple attempts, I was able to start the process again only to encounter a message about changes in one of the flights after filling out all the information. The second attempt cost me more than expected due to the higher price. Within 15 hours, I noticed the original price I wanted was back, $[redacted] cheaper than what I paid. It's frustrating. Can I cancel and rebook at the original price?
Reported by GetHuman5935639 on Thursday, April 8, 2021 2:06 AM
Yesterday, I booked a vacation package, but encountered payment issues and could not find free transfers. Despite being prompted to call, the wait time was longer than the one-hour time limit I had to complete the transaction. Frustrated, I tried multiple times online as the trip's price increased by over $[redacted]. After several attempts, I finally received confirmation, but the struggle continued when I was cut off twice after holding for two hours and 1.5 hours. Despite persistent calls throughout the evening and into the early morning, the wait time remained around 25 minutes each time. I am unable to view the itinerary online, only the flights. I am still in need of transfers. The booking number is [redacted], and the confirmation number is TPQQWC. Sincerely, Carole Sullivan.
Reported by GetHuman5936777 on Thursday, April 8, 2021 2:00 PM
Today, my fully paid premium seat was unexpectedly given away even though I had checked in the night before and had my boarding pass. I was forced to fly coach at the same premium price. Currently stuck in the noisy airport for the next five hours, waiting for the next flight to Boston. This delay will make me late for hotel check-in and I won't be able to secure a rental car. The lack of communication and broken promises have made this day incredibly frustrating. After an hour on hold, I was assured over text that I would regain my seat, but this did not happen. There's no lounge to wait in, adding to my irritation.
Reported by GetHuman4747566 on Sunday, April 11, 2021 5:04 PM

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