Google Customer Service Issues

Archive 211

The following are issues that customers reported to GetHuman about Google customer service, archive #211. It includes a selection of 20 issue(s) reported October 3, 2021 onward. If you have a similar customer service issue, this page will help you find current, up-to-date answers and solutions too.
I am exhausted from dealing with unknown individuals repeatedly trying to access my accounts. After a successful breach where my passwords were stolen and shared with me, I have changed my passwords three times. Recently, someone logged into one of my accounts from an unrecognized phone. Despite tracking the phone unsuccessfully and locking it, I am concerned. I am seeking a way to consolidate all my accounts and emails into a single account for easier management. My main account is linked to vital services such as banking and veterans affairs. If there is no solution, I am contemplating deleting all accounts. I appreciate your help. Sincerely, Michael.
Reported by GetHuman6666533 on Sunday, October 3, 2021 4:13 AM
I have been trying to contact Google for days to resolve an issue with my Gmail account being restricted. This has caused me to be unable to help my daughter pay her rent and has been extremely frustrating. I need help to regain access to my Gmail account as it is linked to my online banking. Dealing with this situation has been incredibly challenging, and I feel like no one is willing to assist me. If someone could please provide me with the support I need to unlock my account, I would greatly appreciate it. The lack of communication and assistance from Google has made this past week a living nightmare, and I hope to find a resolution soon.
Reported by GetHuman6670046 on Monday, October 4, 2021 2:04 PM
I am a straight man, Curtis D., and I urgently need assistance. A gay man has gained unauthorized access to my phone, monitoring my activities and even impersonating me online, causing me to lose money and compromise my personal information. I have reported this to the authorities and contacted the Social Security department, but the situation persists. It is affecting my personal relationships, including with my fiancΓ©. I request immediate intervention from Google to identify and remove this individual from my devices. I also suspect involvement from another group of individuals sending inappropriate content. This breach of privacy and control over my phone is distressing, manifesting in unwanted messages and intrusive actions. I seek prompt action and resolution to this serious matter. Please contact me at [redacted] as soon as possible.
Reported by GetHuman-drouinc on Monday, October 4, 2021 3:13 PM
I'm trying to verify my business, Freelance Notary and Event Planning, but I'm having trouble accessing my account due to a postcard verification process. Can someone please contact me to assist with this issue? My Facebook page is "Freelance Notary." My contact details are as follows: Charlotte Gladstone, [redacted] Charm Court NE, Palm Bay, FL [redacted]. Kindly reach out to me at [redacted]. Thank you in advance. - Charlotte Gladstone
Reported by GetHuman6671722 on Monday, October 4, 2021 6:09 PM
I've forgotten my password and can't receive the verification code since I no longer have the phone number linked to my account. My email is [redacted] The old number is [redacted], and my current one is [redacted], but I can't receive the code there. My name is Christopher Genova. How can I regain access to my account so I can reset my password? I need to update the phone number for receiving the verification code. I'm feeling frustrated and unable to reach anyone at Google for help. Thank you for your assistance.
Reported by GetHuman-cfgenova on Monday, October 4, 2021 11:04 PM
I have discovered 16 unauthorized charges, totaling around $[redacted].34, debited from my bank account between 10/01/[redacted] and 8/31/[redacted]. In addition, there were three credits for $12.64. I do not use any subscriptions, make purchases, or set up payments through my account. Lately, I have not been utilizing Google services as I have switched to another search engine. I am seeking reimbursement promptly for these charges. I possess documentation, and after speaking with the bank, they advised reaching out to you before further action. If the matter is not resolved promptly, the bank will step in. Failure to receive reimbursement will prompt me to escalate the issue to the WV Attorney General Office. These unauthorized charges for services I did not use represent a significant concern that I aim to address swiftly.
Reported by GetHuman-paharles on Tuesday, October 5, 2021 1:53 AM
Today, upon waking up, I discovered that my YouTube account had been suspended without any explanation. After contacting YouTube via email, I was informed that my account would remain suspended. Despite being a non-content creator and having no negative interactions on the platform, my account was still suspended. I have never monetized my account but had a premium subscription. The one video I uploaded approximately four years ago was simply to test the platform. I have not received any prior warnings or notifications of misconduct on YouTube. I primarily used the platform to watch videos and listen to music, rarely leaving comments and never posting anything inappropriate. I am eager to have my account reinstated or at least understand the cause of the suspension. Thank you.
Reported by GetHuman-trombita on Tuesday, October 5, 2021 11:22 AM
Hello, I am concerned because I am unable to access my Gmail account, and this is troubling because it is linked to my YouTube channel. I have attempted all the suggested methods to regain access to no avail. My YouTube channel is essential to me as a public school teacher in the Philippines, focusing on educational content. I put effort into this channel and earn a modest income from it. I am seeking assistance in recovering my password to regain access to my account and resume managing my YouTube channel. This issue coincided with a glitch in Facebook and Messenger, although I am unsure if there is any correlation. Despite trying known passwords and various internet suggestions, I have been unsuccessful in logging in, even across different devices. Your help in resolving this matter would be greatly appreciated. πŸ˜”πŸ˜”πŸ˜”πŸ˜₯πŸ˜₯πŸ˜₯
Reported by GetHuman-ricoepi on Wednesday, October 6, 2021 12:02 AM
I'm seeking information and believe Google can provide assistance. There are strange occurrences happening, like unseen entities making voices and hinting like children but halting progress. Claiming them is crucial for life continuation, otherwise, it's death. They mockingly refer to themselves as "Borys Nigers." Objects have vanished, and people are struggling. It seems like we are catching up with ancient Egyptians' evolution process for success, which is unknown to us. There should be publicly available information to help us. Some have tragically taken their lives due to not following this process. The knowledge is in Old English, possibly owned by the Windsors. We require this for people of various descents dealing with relentless childlike attacks. Once these facts are retrieved and shared, a friend's grandmother's family tale about real beings known as Maj may shed light on the situation.
Reported by GetHuman-japcagra on Wednesday, October 6, 2021 11:39 AM
I cannot access my 3 Gmail accounts due to forgetting the password, all of which I changed to the same one. The issue is I also can't access the recovery email and did not update my phone number. The accounts are: 1. [redacted] (created around May [redacted]) 2. [redacted] (created around June [redacted]) 3. [redacted] (created around September [redacted]) I need urgent access to these accounts. The security answer is "Shadow". To confirm ownership, I can provide additional information. My birthday is August 6, [redacted], but on 2 of the accounts, the birthday information may not be accurate. My current phone number is [redacted]. The old password was "MandiMiller69" or "Jumpthisbitch2020" before changing it to a common one for all 3 accounts in July. Your help is greatly appreciated. Thank you, Bryan F.
Reported by GetHuman6680976 on Wednesday, October 6, 2021 8:57 PM
Hello! My name is Ceobanu Constantin Georgel, representing Sc. Adicenter Srl Romania. I would like to recover an email address, specifically the address [redacted] The password for this address is Leonard_2019. Unfortunately, the phone number used for two-step verification, +[redacted]4, is no longer valid, and the recovery address is also [redacted], so we cannot access that email. This address was only accessed from a computer with IP: 5.2.[redacted].39 belonging to the Digi network and is a fixed IP used at one of the company's offices. This email address was created in [redacted]. For further information, please contact us at phone number: +[redacted]8 or email address: [redacted] Sincerely, Ceobanu Constantin Georgel
Reported by GetHuman-ceobanug on Thursday, October 7, 2021 7:02 AM
Dear Support Team, I am reaching out on behalf of my aunt, whose phone was recently replaced, resulting in her being locked out of her Google account. As her listed recovery contact, I received notifications about unauthorized access attempts that led to the account being blocked. Through my research, I learned that this issue may stem from the account being linked to her previous phone, making it challenging for her to authenticate using the prompts sent to the old device. Despite this, she still possesses her SIM card with the associated number and knows her password. She is eager to regain access to her account to retrieve important emails. Could you provide guidance on the necessary steps to facilitate the recovery process? Thank you for your assistance. Regards, Luis
Reported by GetHuman6682613 on Thursday, October 7, 2021 9:29 AM
I am having trouble recovering my account [redacted] because I can't access the previous phone number or email linked to it. I even contacted the person who now has my old number after Google sent the recovery details there. Unfortunately, they stopped helping me and now have access to my personal information. I would appreciate assistance in regaining access to my account. You can reach me at [redacted] or [redacted] If needed, I can be contacted at [redacted]. Thank you for your help in resolving this matter.
Reported by GetHuman-taroanth on Thursday, October 7, 2021 5:41 PM
I attempted to renew my Google domain on the G Domains website after receiving a reminder email, but I couldn't locate the renewal link. I tried reaching out through their chat support, but unfortunately, it wasn't helpful. It seems I'm not the only one facing this issue based on the [redacted],[redacted] search results I found on Google. It appears many others have encountered the same problem as me. The support article suggested updating credit card details, addressing payment issues, enabling auto-pay with a credit card, or adding a bank account for auto-pay if the domain registration has expired. It's frustrating to experience this difficulty, but it seems to be a common challenge. Thank you. - AD, 10.7.[redacted]
Reported by GetHuman6684701 on Thursday, October 7, 2021 7:50 PM
I have been mistakenly charged for YouTube TV, which I did not intentionally subscribe to. I only use YouTube Premium. This has been happening since last December, and despite trying to cancel, I keep getting charged. I'm 70 years old and only have internet through my phone, making using YouTube TV too costly due to data usage. Providing detailed charges hasn't resolved the issue. I would like a refund for September but ideally, I want all charges reversed or credited back to my bank account. I need to speak with a real person who can assist me until this is fixed. I live on a fixed income from Social Security and cannot afford these additional TV costs. I rely solely on an antenna for TV. Please contact me promptly to initiate this refund. Thank you. Rebecca S. from Georgetown, Texas.
Reported by GetHuman6687639 on Friday, October 8, 2021 4:36 PM
I'm unable to access my Google account. My phone number was changed, I can't recall my password, and my email recovery is inactive. I'm locked out and unable to receive information from Google. Please send necessary details to my new number 1-[redacted] via text or call. I can answer personal questions for verification. Contact me solely through this phone number, as I can't access my emails. Thank you.
Reported by GetHuman6689240 on Saturday, October 9, 2021 12:55 AM
I've been attempting to access my Google account using the email address [redacted] but have been unsuccessful. Upon trying to log in, the system requested my last remembered password and a barcode, to which I complied. Despite this, I received an error message telling me to visit g.co/recover for assistance. I followed the instructions, but was charged for this service. I would like to have my account recovered and receive a refund for the charges incurred.
Reported by GetHuman6689717 on Saturday, October 9, 2021 6:24 AM
Dear Google Team, I am Ravi Kumar, and my email address is [redacted] I created a YouTube channel called Vcentric Gaming, which got hacked today between 12:00 and 1:00 Indian time. The channel had [redacted] videos, and I devoted a lot of time and effort to monetize it, reaching [redacted] subscribers. I am devastated that the hacker has erased all my hard work. I urgently request your assistance in resolving this matter. Email: [redacted] Channel Link: vcentricgaming.page.link/Vg Name: Ravi Kumar Channel Name: Vcentric Gaming Subscribers: [redacted] Videos: [redacted] Latest Video: Vlog #07 (Shot in my hometown, Himachal Pradesh) Contact Number: [redacted] Country: India New Email: [redacted] I have been unsuccessful in recovering my email and channel, so I am reaching out to you for help. I also forgot my AdSense account associated with the same email address. It is crucial for me to regain access to my email, as it is linked to all my financial activities. I trust in Google's security measures and kindly ask for your support. Best regards, Ravi Kumar
Reported by GetHuman6689732 on Saturday, October 9, 2021 6:37 AM
You have put me through a lot of stress in the past two weeks. I have been using your services for years, letting you consume my data, but now my phone has been stolen twice. Despite not caring much about the phones, I desperately need help accessing my emails. My two email accounts, [redacted] and [redacted], are linked as backups to each other, and now I can't access them because the passwords were stored on the stolen phones. Please release these accounts immediately to [redacted] My name is Stephen Kenneth Ronning. Your current processes are not realistic, and it's making my situation harder. Please treat me better and help me regain access to my accounts promptly.
Reported by GetHuman6690371 on Saturday, October 9, 2021 1:14 PM
Please release my accounts immediately! I can be reached at [redacted] Unfortunately, my phones, [redacted] and [redacted], were stolen from each other, and their recovery emails were linked. As a result, the passwords were saved on the stolen phone. This situation has left me in a difficult position. The system's reliance on text messages for recovery is problematic, as it ends up assisting the wrong individuals. I was on a [redacted]-hour waitlist, expecting a text the next day for access, but instead, a sign-in prompt was given which was accessed by the thief. There is a fundamental flaw in the current system, especially considering the prevalence of stolen phones leading to difficulties in login attempts due to password autofill features.
Reported by GetHuman6690371 on Saturday, October 9, 2021 1:21 PM

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