I have been locked out of my email account for about * month. I have been unable to ver...

GetHuman5459805's проблема обслуживания клиентов с Google из ноябрь 2020

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Номер телефона в учетной записи, номер учетной записи, имя владельца учетной записи, дата рождения и адрес электронной почты в учетной записи
The issue in GetHuman5459805's own words
I have been locked out of my email account for about * month. I have been unable to verify my identity according to Google. I do remember my password correctly I am sure. My name is Richard Adelman and my email is *****@***.com The problem seems to be that I do not have a cell phone so I am unable to receive a code that I can use to verify my account. I live in Mexico and my computer tech here believes (I guess Google has told him) that they cannot send a verification code to his phone or to my wife*s phone-- the phone needs to be in my name (which, as I said, is something that I do not have). Should I just get myself a cellular (in my name, of course) and ask Google to send a code to that phone? I suspect this process of my many repeated requests to get in my Google acct. and their refusal means that this will not work.*SO I THINK I NEED A WAY TO SPEAK TO A LIVE PERSON AT GOOGLE-- i have not been able to do that. *There is lots of information in my old emails that is valuable to me plus my contacts so I prefer not to have to open a new email.*Thank you very much!

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Проблема обслуживания клиентов
Reported by GetHuman5459805
нояб. 13-го, 2020 - 2 месяца назад
Not resolved
До сих пор замечено 2 клиентами
Проблема, аналогичная 20574 другим
0 клиентов, следующих за этим

Timeline

GetHuman5459805 начал работать над этой проблемой
нояб. 13-го, 2020 3:21дня