We purchased a GE air conditioner model AHC**DZH* last year (still under warranty). La...

GetHuman-toninew's проблема обслуживания клиентов с GE Consumer Relations из август 2021

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The issue in GetHuman-toninew's own words
We purchased a GE air conditioner model AHC**DZH* last year (still under warranty). Last summer (first time being used) it worked for about the first month and then the condenser had to be replaced. This summer it's no longer cooling. The thermostat reads much cooler than the room actually is (reads ** and room temperature is **). When it does finally come on only the fan comes on but no cool air. We've called GE to schedule the pick up for repair and no one shows up. We've rescheduled four times and no one has come. We stayed home four days waiting for someone to come. We call the customer service who scheduled the pick up every time we've had one scheduled after waiting on hold for an hour or two and they just tell us that they will be there. No one shows. This is totally unacceptable. We will report this to the Better Business Bureau if there is no resolution. If they aren't going to repair it we need our money back!

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GE Consumer Relations

Проблема обслуживания клиентов
Reported by GetHuman-toninew
авг. 11-го, 2021 - год назад
Not resolved
До сих пор замечено 20 клиентами
Проблема, аналогичная 1100 другим
0 клиентов, следующих за этим

Timeline

GetHuman-toninew начал работать над этой проблемой
авг. 11-го, 2021 5:52вечера
GetHuman-toninew указал, что проблема еще не устранена.
авг. 12-го, 2021 11:52утра
GetHuman-toninew указал, что проблема еще не устранена.
авг. 12-го, 2021 12:09дня