They still have NOT come .. PROBLEM IS NOT FIXED. Poor service!out and fix the problem on the scheduled date! There is no excuse for such poor servic

GetHuman6448505's проблема обслуживания клиентов с GE Consumer Relations из август 2021

Помогите с моей GE Consumer Relations проблемой
The issue in GetHuman6448505's own words
Icing up on the outside of the freezer drawers and in the drawer itself. ... My CAFE refrigerator under warranty is icing up on the outside of the freezer drawer. I requested service about * months ago, and a repairman called on the day of the scheduled service and after asking me some questions, said he would need to order a part that frequently broke on the new CAFE's and someone would call me back and reschedule. I never heard from him. Then I submitted a second service request and actually followed up with talking to a service representative and told her the situation. She said she found nothing in the system about the first appointment. She made a another appointment and now that has been rescheduled two more times due to serviceman sickness*family emergencies. I asked her how many men serviced my area and she said *. I requested she following up with both and see which one supposedly ordered the part. I find this totally unacceptable. My warranty will run out in November, and to pay the price of a CAFE cash, isn't right. My next communication will be an escalation to upper executives if this is handled.**Donna Woods, **** Lakeside Drive, Colleyville, Texas, ***-***-****
I have arranged my schedule * different times for the repairman to come out and no visit yet. Its a mess to clean up the ice on the outside of the drawers and an inconvenience and I expected more from GE on a top of the line product.
GE could resolve this by getting a qualified repairman out, fix the refrigerator and stop rescheduling. The serviceman that called said it was a CAM needing replacement because these go out frequently...???on a new refrigerator!
November ****. I expected better.
I have defrosted * times on the outside and melted ice inside and assured no food was causing the problem. The service man already says it is a defective part?*!!!
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GE Consumer Relations

CAFE Refrigerator
Проблема обслуживания клиентов
Reported by GetHuman6448505
авг. 11-го, 2021 - год назад
Fixed
До сих пор замечено 25 клиентами
Проблема, аналогичная 1100 другим
0 клиентов, следующих за этим
Items needed
Имя, электронная почта, номер телефона или другая идентифицирующая информация

Timeline

GetHuman6448505 начал работать над этой проблемой
авг. 11-го, 2021 7:00вечера
GetHuman6448505 подтвердил, что проблема устранена. Ура!
авг. 14-го, 2021 11:31вечера
GetHuman6448505 подтвердил, что проблема устранена. Ура!
авг. 14-го, 2021 11:32вечера
GetHuman6448505 поделился этой проблемой с друзьями на Facebook
авг. 14-го, 2021 11:35вечера
GetHuman6448505 поделился этой проблемой с другими по электронной почте
авг. 14-го, 2021 11:38вечера