Toll-free · Press 000 at every prompt · Fraud services - To get started, say or enter the last 4 digits of your account number or social security number.
How do I get through the phone menu to a real live person?
GetHuman researchers routinely call this FIA Card Services phone number to document the phone system.
Here is our latest tip for weaving through the phone menu to get to a real person the fastest:Don't press anything, just hold for a Representative.
Here is how our research team describes the way the FIA Card Services phone system greets you: B of A - Please hold for the next available associate.
Below are some clips we've found from FIA Card Services's phone menus and tips that help give an idea of what you will encounter when you call. We've highlighted why they are important as well:
Heard when the phone system first answers
"Thank you for calling Bank of America.
For quality purposes, your call may be recorded or monitored.
Please hold for the next available associate. Thank you for calling Bank of America.
Please hold. An associate will be with you shortly."
Excerpt from a call with FIA Card Services
Friday, January 12, 2024 3:41 PM
What are the hours and when should I call?
FIA Card Services operates the call center for this 800-427-2449 phone number 24 hours, 7 days.The short answer is that you should call on a Wednesday.This observation and the following section are based on analysis of a sample set of 240 calls made in the last 90 days using our free, web-based phone (see above).
An important note: busy times vs hold times vs best time to call
When we refer to busy or less busy times, we are talking about the volume of calls. The busiest times are when the most people are calling this FIA Card Services phone number (least busy times have fewer people calling). This high call volume does not necessarily mean that you will have a long hold time when you call. Companies like FIA Card Services staff their call centers differently based on the time of day and day of the week, so you may experience a shorter wait on hold at the busiest of times. When we refer to the best time to call, we are referring to the optimal combination of lower call volume and shorter wait times.
The least busy time to call
The least busy day to call FIA Card Services is Sunday.The most busy day to call is Tuesday, which averages 256% more phone calls by comparison.Again, this is based on a sample of 240 calls made with our AI-powered, web-based phone in the last 90 days.
Sun
Quietest
Mon
Tue
Busiest
Wed
Thu
Fri
Sat
The shortest wait on hold
We measured the shortest hold times to be on Thursday.The longest wait in the queue on average occurs on Tuesday.
The best time to call
In summation, the best day to call FIA Card Services is Wednesday.
Why call this FIA Card Services number?
Below is a sample of recent calls to FIA Card Services, and their purpose. Are any of these similar to the reason you are trying to call?
Account information request: "Hi. I'm referring to an account that apparently was opened in two thousand eight."
- From a call lasting 14m , Apr 8, 2024 11:45 PM
Conclusion and closing notes
This is FIA Card Services's best phone number, the real-time current wait on hold and tools for skipping right through those phone lines to get right to a FIA Card Services agent. This phone number is FIA Card Services's best phone number because 7,950 customers like you used this contact information over the last 18 months and gave us feedback. Common problems addressed by the customer care unit that answers calls to 800-427-2449 include Setup an account, Question, Complaint, Lower my rate and other customer service issues. Rather than trying to call FIA Card Services first, consider describing your issue first; from that we may be able to recommend an optimal way to contact them via phone. In total, FIA Card Services has 3 phone numbers. It's not always clear what is the best way to talk to FIA Card Services representatives, so we started compiling this information built from suggestions from the customer community. Please keep sharing your experiences so we can continue to improve this free resource.
GetHuman does not provide call center services or customer support operations for FIA Card Services. The two organizations are not related. GetHuman builds free tools and shares information to help customers of companies like FIA Card Services. For large companies that includes tools such as our GetHuman Phone, which allows you to call a company but skip the part where you wait on the line to get a live human rep. We continue to work on these tools to help customers like you (and ourselves!) navigate the messy phone menus, hold times, and confusion with customer service. As long as you keep sharing it with your friends and loved ones, we'll keep doing it.