Hi, We had booked a pick-up by Airport Transfers at Heathrow Airport in London, England...
Проблема возврата GetHuman7855871's с Expedia (Canada) из октябрь 2022
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Hi, We had booked a pick-up by Airport Transfers at Heathrow Airport in London, England. When we got through Customs and baggage and out in the arrivals area, we could not find our driver. He subsequently called us, said he had waited but left and that he was now *** hour from the airport on his way to another call and could not return. He suggested we call the company and request another driver. When we did call, they refused to send a driver and said that the other driver had left because we had taken too long but, as I read the logistics on Expedia's confirmation, we were within the time. When I noted that we had prepaid the $***.** CDN fee, he said that ww would have to take that up with Expedia. We then hired a cab to get us to our hotel which we paid out of pocket. We are requesting a refund for $***.** from Expedia for services that were not fulfilled. The Itinerary number on the booking was **************. Thanks.
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