Hi, **I am writing to bring to your notice and attention that I have accidentally book...

GetHuman7694362's проблема обслуживания клиентов с Delta Airlines из август 2022

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Номер рейса, номер билета, электронная почта при бронировании, номер телефона при бронировании, имя пассажира (ов), домашний адрес и дата рождения
The issue in GetHuman7694362's own words
Hi, **I am writing to bring to your notice and attention that I have accidentally booked to and fro international flight tickets to my hometown in Bombay via Justfly as the ticket aggregator. We had to book our tickets in a hurry due to a medical emergency at home and unfortunately had the misfortune of falling for Justfly's online Marketing. Only after booking the non refundable-non transferrable tickets did we come to know that Justfly and their sister concern Flighthub were charged by Competition Bureau, Canada for cheating customers for hidden charges and not informing and updating their customers' about itinerary changes and cancelling customers flight tickets without notifying or seeking their approval. My husband and I are terribly scared now after learning about this and reading all the horrible reviews online as we are new immigrants with PR visas going back home to see our aging parents for the first time in *.* years due to an emergency. I booked my tickets on the *st of Aug, learnt about Justfly's unlawful activities on Aug *nd, called Justfly again to confirm our tickets, spoke to a Customer service rep named Nader*Nadir who confirmed all our tickets and itinerary and assured me that we will be notified by Justfly and Delta Airlines if there is any change in the itinerary and will not cancel any tickets without notifying us. Nadir also assured us that should the Airlines change any flight times, they will work with us to negotiate a refund from Delta Airlines. I am writing this note in the enquiry section of your website as I want to officially create a record so this can be noted and stored in your system, sort of a precautionary-pre-complaint, since the tickets are non refundable and my hands are tied. The only measure I can take is to create this pre-complaint, in case Justfly starts acting shady and messes things up like it has with thousands of North Americans. Attached along with this enquiry are screenshots of the emails that I received after booking my tickets over the telephone with a Customer service rep of FLIGHTHUB. I called Flighthub to book my tickets because no matter how many times I tried booking it through the web on my browser, it would return an error. What was surprising was that we received the tickets from Justfly.com and not Flighthub.com. Upon asking Nadir why this is so, he responded by saying both are sister concerns*subsidiaries of each other and that he works for both. This was after waiting on queue for ** minutes. As I mentioned earlier, I am extremely scared about being scammed and cheated by Justfly*Flighthub and that is the reason I am creating this record with you prior to even travelling. I request your positive intervention should Justfly*Flighthub resort to their criminal activities once again. I tried scouring the internet for an email address of Delta Airlines so I can create a pre-complaint record with them as also suggested by CTA, but there is none. So I am calling Delta to create a telephone record.

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Delta Airlines

Проблема обслуживания клиентов
Reported by GetHuman7694362
авг. 3-го, 2022 - 2 месяца назад
Not resolved
До сих пор замечено 4 клиентами
Проблема, аналогичная 644 другим
0 клиентов, следующих за этим

Timeline

GetHuman7694362 начал работать над этой проблемой
авг. 3-го 8:55вечера