How do I get through the phone menu to a real live person?
GetHuman researchers routinely call this DSL Extreme phone number to document the phone system.
Here is our latest tip for weaving through the phone menu to get to a real person the fastest:Must choose option 1-5, then wait on line until transferred to a representative.
Here is how our research team describes the way the DSL Extreme phone system greets you: To start new service, press 1. For technical support, press 2. For billing and customer service, press 3. To make a payment, press 4. To hear our current service status, press 5.
Below are some clips we've found from DSL Extreme's phone menus and tips that help give an idea of what you will encounter when you call. We've highlighted why they are important as well:
Heard when the phone system first answers
"Thank you for calling DSL Extreme.
Your call may be recorded for quality and training purposes.
To sign up for new service, press one.
For technical support issues, press two.
For our billing and customer service department,"
Excerpt from a call with DSL Extreme
Saturday, January 27, 2024 2:28 AM
The first phone menu
"Thank you for calling DSL Extreme.
Your call may be recorded.
For quality and training purposes. To sign up for new service, press one.
For technical support issues, press two."
Excerpt from a call with DSL Extreme
Thursday, January 25, 2024 5:38 PM
After you press 2
"For our billing and customer service If you are calling for email setup issues, please press one.
If you are calling for other concerns, please press two."
Excerpt from a call with DSL Extreme
Saturday, January 27, 2024 2:35 AM
What are the hours and when should I call?
DSL Extreme operates the call center for this 866-491-7221 phone number Mon-Sun 6am-10pm PT.The short answer is that you should call on a Monday.This observation and the following section are based on analysis of a sample set of 202 calls made in the last 90 days using our free, web-based phone (see above).
An important note: busy times vs hold times vs best time to call
When we refer to busy or less busy times, we are talking about the volume of calls. The busiest times are when the most people are calling this DSL Extreme phone number (least busy times have fewer people calling). This high call volume does not necessarily mean that you will have a long hold time when you call. Companies like DSL Extreme staff their call centers differently based on the time of day and day of the week, so you may experience a shorter wait on hold at the busiest of times. When we refer to the best time to call, we are referring to the optimal combination of lower call volume and shorter wait times.
The least busy time to call
The least busy day to call DSL Extreme is Monday.The most busy day to call is Wednesday.Again, this is based on a sample of 202 calls made with our AI-powered, web-based phone in the last 90 days.
The shortest wait on hold
We measured the shortest hold times to be on Wednesday.The longest wait in the queue on average occurs on Thursday.
The best time to call
In summation, the best day to call DSL Extreme is Monday.This is not the day with the shortest wait on hold in the phone system, but we still recommend it for its ideal combination of low call volume and short hold times. Plus we believe that DSL Extreme staffs the call center well on Monday.
Why call this DSL Extreme number?
Below is a sample of recent calls to DSL Extreme, and their purpose. Are any of these similar to the reason you are trying to call?
Confusion about previous call: "Are you the guy I just talked to, like, five minutes ago?"
- From a call lasting 7m 32s , Jan 27, 2024 2:35 AM
Wi-Fi connectivity issues: "My Wi-Fi just will not connect with my TiVo service and I don't know how to make it work."
- From a call lasting 5m 4s , Jan 27, 2024 2:28 AM
Trouble with TV connection: "My TV won't connect, but my phone will."
- From a call lasting 3m 46s , Jan 25, 2024 5:38 PM
More Ways to Contact DSL Extreme Customer Service
There are of course other ways to contact DSL Extreme customer service besides the phone. Below we list the best ones, by medium.
Use the link to connect with customer service through Twitter
DSL Extreme, like many companies, provides customer service on the X platform (formerly Twitter). While it rarely entails live dialogue with a customer service rep, this channel can yield rapid response times and can be a useful option if you have an X/Twitter account.
As a last, sometimes only, resort- DSL Extreme customer service can be accessed through their website. This can entail digging through help articles before finding a form and "being allowed" to submit a problem to their team, and rarely leads to a real-time conversation, which is why GetHuman does not recommend this unless it's the only way.
Conclusion and closing notes
This is DSL Extreme's best phone number, the real-time current wait on hold and tools for skipping right through those phone lines to get right to a DSL Extreme agent. This phone number is DSL Extreme's best phone number because 1,212 customers like you used this contact information over the last 18 months and gave us feedback. Common problems addressed by the customer care unit that answers calls to 866-491-7221 include Setup service, Service problem, Cancel service, Change plan, Overcharge/Strange charge and other customer service issues. Rather than trying to call DSL Extreme first, consider describing your issue first; from that we may be able to recommend an optimal way to contact them via phone or web or twitter. In total, DSL Extreme has 1 phone number. It's not always clear what is the best way to talk to DSL Extreme representatives, so we started compiling this information built from suggestions from the customer community. Please keep sharing your experiences so we can continue to improve this free resource.
GetHuman does not provide call center services or customer support operations for DSL Extreme. The two organizations are not related. GetHuman builds free tools and shares information to help customers of companies like DSL Extreme. For large companies that includes tools such as our GetHuman Phone, which allows you to call a company but skip the part where you wait on the line to get a live human rep. We continue to work on these tools to help customers like you (and ourselves!) navigate the messy phone menus, hold times, and confusion with customer service. As long as you keep sharing it with your friends and loved ones, we'll keep doing it.