Chase Customer Service Issues

My account with Chase was frozen due to alleged suspicious activity, and they have not provided details on the issue. Despite my request to close the account beforehand to avoid this, they did not comply. Furthermore, they have locked me out and altered my account information without my consent over the past four years. I aim to retrieve my funds and securely close the account.

I have been receiving my monthly account statements, but unfortunately, I am unable to access my account, likely due to inactivity for a year. I am now looking to close the account and transfer the remaining funds to my bank account in Japan in Yen currency, as I am currently residing in Japan and no longer require the U.S. account. Could someone assist me in resolving this issue? My account number is [redacted][redacted] and my name is T. Shiraki. I can provide additional details about my Japanese bank account, including the SWIFT code and account number, once I am in touch with a Chase representative. Thank you for your help.

I recently opened a business account with a bonus offer and have already posted enough transactions to qualify. However, the bonus won't clear until the 20th, even though I was supposed to meet the deadline by the 11th. The bonus shows in the current balance but not in the available balance. Additionally, I deposited a set of cashier's checks from UCBI bank and was informed they should clear the next day. Can you please clarify what I should expect in this situation?

I posted enough to satisfy my balance today, but it says it won't clear until the 20th. I had until the 11th to post it. It shows in the current balance but not in the available balance. We went through a lot to make it happen and were hoping that it would satisfy the deadline. Also, we deposited a set of cashier's checks from UCBI, and we were told that should clear the next day. What are we to expect?

My account is currently locked, and I am seeking assistance in unlocking it. I believe the account was locked due to multiple calls made by my daughter, Amari Bell, who is also listed on the account along with me, Emmett Bell. My daughter has the debit card, not me. I am willing to verify any information needed for the unlocking process. The phone number on the account, [redacted], is no longer in service. I attempted to update the number to my new one, but upon further reflection, I discovered that the account was already locked. This situation is quite inconvenient.

I'm having trouble signing into my account. A pop-up keeps telling me my device is not recognized and Chase wants to verify by sending a text or phone message to a number that is no longer valid. Unfortunately, there is no option to input a new number, email address, or website for verification. It feels like a frustrating cycle with no solution in sight.

I have been charged $1.99 per month by Time LLC for a subscription I never got. They claim there is no record of it and could not cancel it after contacting them multiple times. I reached out last year, and you managed to stop the charge for a month but it resumed afterward. Please, I urgently need this charge canceled. As a full-time caregiver, I lack the time to keep pursuing this endlessly. Thank you. - Patricia D Ketterson

My husband, Ronald Neal TAYLOR, born on November 12, [redacted], passed away on November 17, [redacted], in France. I have informed the US Embassy. He had a bank account with Chase Bank in Indianapolis, along with two debit cards, and an address in Indianapolis. I hold power of attorney on this bank account. What steps should I take to access this account and transfer it to my name as a French citizen? Please advise on the necessary documentation. Thank you for your assistance, as I do not speak English. Françoise TAYLOR at 6 place Paul Valery, Capbreton, [redacted]. Email at [redacted], Tel: 33 5 58 77 92 94.

I recently opened a Chase bank account with the sole purpose of receiving funds for my father's unexpected funeral expenses after he passed away on March 19th. Due to the urgent need to access the donations received through a GoFundMe account I created, I promptly opened the account online with Chase. However, upon attempting to transfer the funds to Cash App to assist my family, my account was unexpectedly locked before I even received my Chase debit card in the mail. I tried to resolve this by calling the provided number, but they were unable to confirm my identity and instructed me to visit a Chase branch, which is inconveniently located [redacted] miles away in Nashville from Henderson, TN where I reside. Unable to make the trip due to transportation constraints, I urgently seek a more cost-effective solution to unlock my account and access these crucial funds during this difficult time. Your assistance in resolving this matter promptly would be greatly appreciated.

This company has deceived both me and my friend. They continuously change their terms and conditions, making it difficult for us to withdraw our cryptocurrency. Despite numerous attempts, we were unable to access our funds. Initially, they requested a deposit of [redacted] USDT to allow a withdrawal, which I complied with, yet still couldn't access my funds. They then demanded that I refer someone to deposit [redacted] USDT before permitting any withdrawals. Unfortunately, I trusted the company, referred my friend, and they deposited [redacted] USDT. However, even after this significant deposit, they refused to release the funds. The situation worsened when my friend mentioned joining a promotion. When attempting to withdraw before participating, the company denied the request. Feeling betrayed, my friend agreed to deposit [redacted] USD as advised by Aileen, in hopes of finally being able to withdraw. This unfair treatment has shattered our trust in www.surelytrading.com, a UK-based company that has wrongfully taken $[redacted] from us and continues to create new obstacles for withdrawal without proper communication.

My name is Jamey Pitts. I opened my Chase account three years ago in Ellensburg, WA. Currently on vacation in Tunisia after relocating to Saudi Arabia in October [redacted], I faced an issue with transferring money to a Wells Fargo customer in Ellensburg. Despite efforts with Chase representatives, due to time zone differences, I seek assistance here and on Facebook. While using Chase online banking, I mistakenly requested a $[redacted] transfer to the wrong account. This triggered a lock on my account for suspicious activity. After rectifying the error with a Chase representative, my account was unlocked but later blocked again, leading to verification calls which I couldn't complete due to phone minute limitations. Trying to resolve this, I contacted Chase support but faced challenges answering security questions without my inactive debit card. I provided my US address tied to the account, and emphasized my urgency to book accommodations and a return flight to Saudi Arabia for work. As my credit card status remains uncertain, I implore Chase to communicate via email until I regain phone access. I can verify my identity with various details except my debit card number. Without card access, vital tasks like recharging my phone, booking accommodations, or securing a return flight are jeopardized. -Jamey Pitts

I recently deposited my paychecks from my employer, a multi-billion dollar company that also utilizes St. Gobain. Although my checks have cleared and show as available, I am unable to access my funds. Unfortunately, my card was damaged while I was working as a firefighter. Despite reaching out to get a new card, I was informed that my account has been frozen. I am in a situation where I have $3,[redacted] tied up and I am unable to utilize it. I am in urgent need of assistance to resolve this matter. I would greatly appreciate it if someone could contact me to help release my funds.

I accidentally locked my card due to a mistyped pin request. After using my card, customer service accidentally locked my account. Despite being at Parkinson Chase Bank, the branch closed early and didn't allow me inside. I am unable to reach them over the phone. I need my account unlocked and to update my new phone number. You can reach me at [redacted]. I request assistance in unlocking my account promptly. Thank you.

I have a Chase credit card that I haven't used much lately, and it has a few dollars in credit for a few months. The problem I encountered is that I couldn't determine my balance owed to Amazon due to recent frequent purchases. They informed me that you might have this information. I am unsure where to start since it involves charges I believed were on my credit card but turned out to be on a credit account with them. I don't have the account details except for the last four digits, [redacted], and I'm clueless about the balance to make a payment.

My girlfriend had to sign her check over to me after her purse got stolen with all her essential items, including her ID. I have a Chase bank account and wanted to assist her. However, my account is now locked, leaving me unable to access my funds. My bills are overdue, and I have no gas to go anywhere. When I contacted the bank, they requested her ID, which she doesn't have access to without her belongings. I hope the bank can unlock my account soon as this situation is becoming unbearable.

My bank unexpectedly locked my account, despite being a loyal customer for over a decade. I had $[redacted] in the account, and I'm unable to visit a branch or resolve the issue over the phone. This has left me stranded with my children for the entire weekend, causing a lot of frustration and distress. To make matters worse, the bank has taken $[redacted], leaving me with only $[redacted] accessible. I attempted transferring the funds to another account and using ATMs to access my money, but nothing has worked so far. I urgently need access to my funds, especially since I have impending moving expenses.

I have been experiencing a delay in processing charges in my bank account for the past two months. This delay has resulted in multiple overdraft fees being charged erroneously. My account setup should have charges deducted immediately, and any additional charges should be declined to avoid overdraft fees. I kindly request the overdraft fees to be waived, and for the issue to be resolved promptly so that charges are deducted in real-time when I make a purchase or use my funds.

I am experiencing difficulties with removing fraud alerts and unfreezing my account. Despite being aware of the transactions, my local branch manager couldn't resolve the freeze, which is putting my home at risk. No fraudulent activity has taken place, and I hold JP Morgan Chase and associates blameless. If this issue leads to me losing my home, I will pursue legal assistance to address the situation effectively.

Hello, I recently made a reservation via Chase Ultimate Rewards for a stay at the Garden Inn in Bloomington, IN from 9/8-9/11. I am trying to modify the booking from three nights to two and change the room type from one king bed to two queens. Despite contacting Chase, Hilton's reservations line, and the hotel directly, I have been unable to make the adjustments. The reservation is under Jonathan Sherman, the reservation number is [redacted], and my Honors # is [redacted]. I am unable to find alternative accommodations due to the busy weekend. I appreciate any assistance you can provide. Thank you, Jon S.

I recently got approved for an Amazon Prime Visa Signature. The address listed on my application needs to be updated to my current mailing address where I'm residing while working for SBA (FEMA Loans) at the Conus. Please see the details below. Thank you! Welcome to Prime Visa - Full credit limit: $1,[redacted].00 - Purchase APR: 27.24% variable I will receive my new credit card in a plain, white envelope by mail within two weeks. Once I verify receipt of the card as per the instructions in the envelope, I can start using the full credit limit. * Offer Details Cardmember Agreement: Please review the Cardmember Agreement, Chase guide to Benefits, and important information before making your first purchase. It's advisable to keep a copy for your records. You can find the link to your Cardmember Agreement at amazon.com/myprimevisa for the next 30 days. Additionally, a physical copy of the agreement will be sent with the credit card by mail within two weeks. For any account-related queries, please refer to amazon.com/visacardhelp. I've received a $[redacted] Amazon.com Gift Card added to my Amazon account's Gift Card balance. I can check my gift card balance by clicking "View Gift Card Balance and Activity" under Gift Cards in my Account.