I recvd a buyout form fr Spectrum for "preferred" customers. $**.** ea for internet*TV...

GetHuman-coniluca's проблема обслуживания клиентов с Charter Communications из февраль 2020

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I recvd a buyout form fr Spectrum for "preferred" customers. $**.** ea for internet*TV. I spoke to a human on details & recvd Choice Pick **, w* * premium channels for $** & internet which I have had thru Spectrum for many yrs. They r refusing internet at that price, refusing to reimburse buyout of $***.**. Cannot get them to budge. They r saying I had to get Select pkg, & since I had internet, I cannot get at advertised price. These things r not specified on the form sent * me. And I cannot get buyout becuz I don't have Select pkg. If they record all calls, shouldnt they b able to verify what was said to me at that time?? Thank you for any assistance u r able * provide.*Connie Lucas****-***-****

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Charter Communications

Проблема обслуживания клиентов
Reported by GetHuman-coniluca
февр. 11-го, 2020 - 3 года назад
Fixed
До сих пор замечено 45 клиентами
Проблема, аналогичная 475 другим
0 клиентов, следующих за этим
Items needed
Имя аккаунта
Номер аккаунта
Платежный адрес
Номер телефона счета
Последние 4 из SSN
ПИН на счету

Timeline

GetHuman-coniluca начал работать над этой проблемой
февр. 11-го, 2020 4:08дня
GetHuman-coniluca указал, что проблема еще не устранена.
февр. 12-го, 2020 4:24дня
GetHuman-coniluca подтвердил, что проблема устранена. Ура!
февр. 17-го, 2020 3:08дня