Capital One Customer Service Issues

Archive 26

The following are issues that customers reported to GetHuman about Capital One customer service, archive #26. It includes a selection of 20 issue(s) reported November 22, 2020 onward. If you have a similar customer service issue, this page will help you find current, up-to-date answers and solutions too.
It appears that there have been changes to the way bill payments will be processed starting from December 6. Previously, payments were made on the same day, but now there will be two dates: a Send date and an Arrive date. Additionally, if a bill payment would result in a negative balance and you do not have overdraft protection, it will not be sent to avoid incurring any fees. To ensure your bills are paid on time, it is recommended to set any pay date at least 5 business days before the due date and make sure your account has enough funds on the new pay date. Please review these changes to avoid any payment delays or issues.
Reported by GetHuman5484313 on الأحد ٢٢ نوفمبر ٢٠٢٠ ١٤:٢٠
Hello, I received an email about the settlement. Another email instructed me to close the case with PayPal. When I checked PayPal, it showed that the other party hadn't responded, and the case is still open. They need to make a partial payment for closure. Can Capitol One assist with this? Thank you, P. vonRabenau ---- Hey Paris, I got this update from Capitol One: Your ending account number is… [redacted] Case Number: [redacted][redacted] On October 19, [redacted], you disputed a charge with PAYPAL *MINGLANG. We temporarily credited your account, but PAYPAL *MINGLANG proved the charge is valid. We contacted the seller who agreed to pay half for the boots but now refuses. * We agreed to their terms. Can you handle this, or what's our next step? Cheers, Paris ---- Here's what they replied: Dear Customer, Thank you for reaching out. How about we refund 20% and you keep the item? Please close the dispute and accept our partial refund. Any questions, don't hesitate to contact us. Best regards, Linda
Reported by GetHuman-pmvonrab on الأحد ٢٢ نوفمبر ٢٠٢٠ ٢٢:٢٤
I experienced fraudulent charges on my January statement for card ending in [redacted], which I reported. Somehow, these charges reappeared in March without my knowledge. Despite following up in October and being promised a resolution in 7-10 business days, I received no updates after multiple inquiries. When I followed up in mid-November, I was assured someone would contact me, but I still haven't received any information. The funds are crucial for my business, and the delay is causing significant hardship.
Reported by GetHuman5511394 on الثلاثاء ١ ديسمبر ٢٠٢٠ ٢٢:٠١
Capital One [redacted] should have an email option or secure message center on their website. Additionally, their website should indicate when a fund transfer is successful instead of just blanking out the transfer button. I experienced confusion and ended up making duplicate transfers because of this issue. I only realized both transfers went through when checking my email. I believe Capital One [redacted] needs to address these website functionality issues promptly to maintain customer trust. It is frustrating and concerning when a financial institution's website lacks such basic features and causes unnecessary confusion.
Reported by GetHuman5517321 on الخميس ٣ ديسمبر ٢٠٢٠ ١٥:٠٩
I would like Capital One to address the issue of sending misleading pre-approval emails for vehicle purchases. Despite my low credit score due to medical bills, I was hopeful when I received the emails but disappointed to find out I didn't qualify after filling out the information. This experience was particularly disheartening given my age of 71 and current health struggles. I maintain my Capital One credit cards well but constantly receiving these emails is not helpful. I would appreciate it if the email notifications for automobile pre-qualification could be stopped. Thank you.
Reported by GetHuman5521420 on الجمعة ٤ ديسمبر ٢٠٢٠ ١٦:٠٧
I have three Capital One cards and four payment methods saved. I want to remove a card that no longer exists, but the system is prompting me to add another payment method before I can proceed. I find this requirement unnecessary and feel frustrated being told how many payment sources I must have. I have managed my account responsibly, and if this is a mandatory rule for some unknown reason, I may consider paying off and closing these accounts to seek services from a different company.
Reported by GetHuman5531430 on الإثنين ٧ ديسمبر ٢٠٢٠ ٢٠:٥٢
I am unable to access my credit card online account to make a payment. I have been using the account online for many years without any issues. However, after entering my username and password, it was restricted because it requires a text or mobile information to open the account. As a deaf individual, I do not have a mobile phone or the ability to receive text messages. My only means of communication with the world is through email and the internet. Please assist me in restoring access to my online account so I can make a payment before the due date. Thank you.
Reported by GetHuman5532213 on الثلاثاء ٨ ديسمبر ٢٠٢٠ ٠١:١١
Goodbye stress. Hello Simple.app! I must say, that tagline is fantastic. However, I have to share my recent experience with the app. I transferred around 18,[redacted] to your bank from mine in the hopes of a better relationship. Unfortunately, post-transfer, I was informed that I couldn't even access a tenth of the deposit. How can we build a relationship without trust? I handed over 18,[redacted].00, and yet I can't be trusted with 1,[redacted] for just two days? Sadly, it seems my money won't be staying with you for long.
Reported by GetHuman5533695 on الثلاثاء ٨ ديسمبر ٢٠٢٠ ١٥:٤٨
I made an order on 12/9 with Macy's for ladies underwear. I was also looking for a teddy bear for my granddaughter. I wasn't sure if I should add it to my order then or wait until today to have it delivered to my home in Ohio. I decided to wait. This is in reference to order #[redacted]24. Unfortunately, both orders have shown up together, and the shipping address for the bear seems to have been entered as the billing address, resulting in both items being shipped to Florida. Despite speaking to a representative and their supervisor, it seems the orders cannot be changed or canceled. At this point, I would like to cancel both orders.
Reported by GetHuman5541328 on الخميس ١٠ ديسمبر ٢٠٢٠ ١٨:٤٥
For the last two years, I have been receiving emails addressed to Robert Seely from Capital One regarding his payment statements. Despite contacting Capital One twice about this issue, the emails keep coming. Robert Seely is located in Canada and his account number ends in [redacted]. My email address is [redacted], which we have had for about 15 years. My husband and I are Bobby and Donna Johnson.
Reported by GetHuman5544651 on الجمعة ١١ ديسمبر ٢٠٢٠ ١٨:١٤
Hello, I wanted to inform you that I reported the loss of my card while I was in Corfu. The card was canceled, and I was informed that a replacement would be sent to my home address. However, I have not received the new card yet, so I do not have the 16-digit number to access my account. I look forward to your assistance. Regards, Mike B. I have been using the same phone number for 28 years.
Reported by GetHuman-mikepbyr on السبت ١٢ ديسمبر ٢٠٢٠ ١٧:٢٣
Hello, I am contacting you regarding a recent negative mark on my credit report. Today, I noticed an entry from Capital One stating that I was 30 days late on a payment. This surprised me as I usually keep track of my payments and have been a punctual customer. This incident seems to be a one-time error, as I have maintained a good payment record for almost 3 years. I kindly request your assistance in having this negative mark removed from my account. I appreciate your attention to this matter and thank you in advance for your help. Sincerely, Brenda
Reported by GetHuman5548742 on الأحد ١٣ ديسمبر ٢٠٢٠ ٠٤:٥٨
I reached out five times to resolve a charge issue that kept getting denied. After providing my driver's license and proof of address, a fraud specialist advised me to retry, but it still didn't go through. Following this, my card got frozen. Subsequently, I was asked for a copy of my SS# card, which surprised me. The next day, I wanted to close my account but couldn't as the balance was unknown. I made a payment of $8,[redacted] from my checkbook the day after to clear the dues and inquired about redeeming my miles, which required my SS card copy. Despite paying a considerable amount, the miles redemption was denied without this additional documentation, prompting me to close my card. The request for $47 interest before I could redeem my miles seems unreasonable, given my history with the company. I find it unnecessary to visit the social security office for a rule your company imposed, given my health condition. Despite my previous business dealings with your company, I am disappointed and unwilling to continue our association.
Reported by GetHuman5561788 on الخميس ١٧ ديسمبر ٢٠٢٠ ٠٥:٤٨
I recently received a suspicious letter asking for personal details related to my Capital One credit card. The letter, which was on fake Capital One letterhead, included a phone number to call and share confidential information. I believe it's important for Capital One to be informed about this. I can provide a copy of the letter if needed. Thank you for your attention to this matter. Sincerely, David S. from Ft Lauderdale, FL
Reported by GetHuman5573959 on الإثنين ٢١ ديسمبر ٢٠٢٠ ١٥:٥٧
I noticed that my card has been placed on hold due to a charge from Target. I kindly request the removal of this charge and the restoration of my card as soon as possible. It is crucial for me during this holiday season, as I was attempting to send e-gift cards to our daughters. Despite several attempts at Target, the transaction was continuously canceled. Fortunately, I managed to complete the purchase successfully on Amazon. Your prompt assistance in resolving this matter today would be greatly appreciated as I have a doctor's appointment tomorrow. Thank you for your help. L. Castro
Reported by GetHuman5575412 on الإثنين ٢١ ديسمبر ٢٠٢٠ ٢٢:٢٥
After being on hold for 42 minutes, my call got disconnected, leaving me without any resolution. I was speaking with a representative named "David." I have spent too much time trying to address this issue, putting my children at risk. I am considering informing the Consumer Financial Protection Bureau about this situation. Sincerely, A. Dennis Diversity & Inclusion Champion | Writer | Dad Phone: [redacted] Email: [redacted]
Reported by GetHuman5578126 on الثلاثاء ٢٢ ديسمبر ٢٠٢٠ ١٨:٥٧
I requested a replacement bank card on December 13 because mine was stolen. It was processed and sent out on the 15th. Today was the expected delivery date, but the mail has already come, and I still haven't received the card. With the current situation with Covid, I rely on online grocery shopping and bill payments, especially during Christmas, and now I am unable to make any purchases without my card. I am really in need of my bank card. Does anyone know when I can expect it to arrive? Unfortunately, I don't have a tracking number to check myself. Thank you.
Reported by GetHuman-tmfloori on الثلاثاء ٢٢ ديسمبر ٢٠٢٠ ٢٠:٥٩
I received my platinum card recently and remembered I have the option to request an additional card for someone. Life got busy, but now I'm considering giving my daughter a card as a Holiday gift. I'd like to explore expedited shipping options to receive it quickly so I can surprise her. I'm willing to cover the shipping fees. Looking forward to your response! Warm regards, N. Neuman Phone: [redacted] Email: [redacted] Card number: 4[redacted]-2[redacted]
Reported by GetHuman5582041 on الخميس ٢٤ ديسمبر ٢٠٢٠ ٠٠:٣٨
Hello, I've been facing an issue with my account being blocked. I've been in communication with your agents to resolve this matter. There was a dispute raised by Jordan S. Berry on a transaction from my account, and I was requested to provide his contact details to assist in resolving this matter. His phone number is [redacted] and email address is [redacted] It has been quite tiring as I've been on the phone with different agents for the past four hours. I would be grateful if this issue could be addressed urgently. Thank you.
Reported by GetHuman5584224 on الخميس ٢٤ ديسمبر ٢٠٢٠ ٢٣:١٣
I recently received a card validation notice for my paper that I sent with express post a few days ago. I knew it would take 8 to 10 days to receive my card, considering the holiday season. Despite sending it on the 9th of December and having it reach the office by the 11th, due to the holidays, I only managed to pick it up on the 14th. I was informed at the post office that it would take about 8 days for the card to arrive, but it's already the 27th, and I'm yet to receive it. Typically, you receive the card details a few days after getting the physical card. With New Year's Eve approaching, I am concerned about the delay. I would like to know the status of my shipment from your location to mine to estimate when it will be delivered. I understand the holiday rush and appreciate the hard work of postal employees across Canada. I am in good spirits and patiently awaiting your response. Thank you.
Reported by GetHuman5589097 on الأحد ٢٧ ديسمبر ٢٠٢٠ ١٦:٠٨

Help me with my Capital One issue

Need to call Capital One?

If you need to call Capital One customer service, now that you have the answers that you needed, click the button below. You can either call them on your phone or use our free AI-powered phone to dial for you, get a rep for you, and more.
Call Capital One
Was this page helpful?
Thank you and please share!
Thank you and please share!
Needs work
Sharing is what powers GetHuman's free customer service contact information and tools. You can help!