Capital One Customer Service Issues

Archive 25

The following are issues that customers reported to GetHuman about Capital One customer service, archive #25. It includes a selection of 20 issue(s) reported October 7, 2020 onward. If you have a similar customer service issue, this page will help you find current, up-to-date answers and solutions too.
I had a concerning experience at Autos Direct in Fredericksburg, VA. My daughter managed to purchase a vehicle in my name despite being denied for the loan in her own name. She signed the contract and left the lot with the car. The vehicle had to be returned due to issues. Despite promises from the dealership to release me from the contract and issue a refund on 9/2, I received a call on 9/9 stating I was still responsible for the car. When I visited the dealership, they claimed to have a verbal power of attorney from me, which I do not recall giving. Capital One seems unable to help, and I have filed a complaint with the BBB. I am eager to resolve this issue promptly without legal action. Contact me at [redacted]. - Juanita Thompson, Account # [redacted][redacted]
Reported by GetHuman5342266 on Wednesday, October 7, 2020 10:39 AM
I am Rafiq Islam. On Friday, October 9th, I received a registered letter from Capital One Bank (Canada Branch) located in Scarborough ON, concerning an application for a Capital One Credit Card. I was surprised as I never applied for it. I contacted Customer Service at 1-[redacted]. After speaking with May and Saran, the application was canceled at my request, but no reference number was provided. Another call to Mary did not yield any information on the application or reference number. This situation has caused me unnecessary worry about a potential scam. I showed my Driver's License to receive the letter, which worries me if misused. I request Capital One to investigate and provide me with a clear explanation. I await your prompt response. Thank you, Rafiq Islam, requesting the cancellation of the application.
Reported by GetHuman5353960 on Saturday, October 10, 2020 7:45 PM
I have noticed three charges from Walmart on my card: $[redacted].90, $[redacted].90 (an attempted tablet purchase that never arrived), and $[redacted].03. These were pending charges I observed Capital One approving and deducting from my available balance. Despite Walmart confirming these holds would be released in a day or two, Capital One claims the money has been received. I requested proof of these transactions and their credits, but nothing has shown up. After assurance from customer service, including a supervisor stating $[redacted] would be refunded, I have waited for three days. There is no sign of the money being returned to my spending balance. I am puzzled and concerned about the disappearance of my funds.
Reported by GetHuman-jwcarska on Saturday, October 10, 2020 9:39 PM
On October 12th, at 1:30 am, I called your office regarding the mentioned charges. I spoke to one representative who tried to transfer me to another rep. After waiting for 22 minutes listening to the music, I kept receiving messages in French. I have never activated my new replacement card ending in [redacted], but I was still charged $[redacted].27 for Microsoft. How is it possible to be charged on a card that I have never activated? It's concerning that charges can be placed on it without activation. Regarding the account ending in [redacted], the balance is currently $[redacted].17 as of October 11, [redacted]. Please log in to online banking to view your balance and transactions. Thank you for choosing Capital One.
Reported by GetHuman-neilmto on Monday, October 12, 2020 11:48 AM
I have been trying all day to get some straightforward answers. Why is my car loan approval taking so long, and why isn't my credit report accurately showing my credit-to-debt ratio? The chat function for auto loans isn't working today, unlike it was on Friday. Instead of transferring me to the car loan department, why did your representatives hang up on me? My emails have been unanswered as well. I don't understand why someone with a credit score of over [redacted] is facing these issues. It has been a frustrating 8:20 minutes, and I am still trying to get simple answers. I have been online all day trying to understand the delay in approving my loan, and I will continue to do so until I get a resolution. After returning from Yellowstone, I wanted to buy a new vehicle, but Capital One has made the process needlessly difficult. I have a steady income and a perfect financial record, yet I cannot seem to find out my interest rate on the pre-approved loan. This entire situation is absurd. Despite having a reference number, I am unable to log in successfully. This is not how a reputable business operates.
Reported by GetHuman-maxtanks on Monday, October 12, 2020 11:26 PM
I sent a check through Capital One Family Checking on Monday, October 5, [redacted], labeled as a paper payment for $4,[redacted] to Huntington Terrace in Huntington Beach for my 80-year-old husband's assisted living. Huntington Terrace has informed me they haven't received the check. The ID linked to this is from our Quicksilver Capital One Visa card with the last four digits being [redacted]. The last four digits of my social security number are [redacted]. When attempting to reach your help system via phone, I encountered difficulty locating the account. I kindly request verification that the check was indeed sent. We rely solely on social security, and this amount represents all we have for Frank's support. This situation is causing me undue stress, impacting my health. Our previous Gmail account, no longer in use, was [redacted]
Reported by GetHuman5371629 on Thursday, October 15, 2020 11:43 PM
I reside in Mexico and utilize the Magic Jack app on my phone with a US number for text messages and calls. This setup functioned well with your verification system until approximately 6 months ago. Presently, your system does not recognize the Mexican number on my phone, causing a hurdle for me to receive a verification code and access my account. An agent informed me 2 months ago that I am permanently blocked with no resolution. Recently, I acquired a US number through TextNow.com, but unfortunately, I am facing the same issue with the verification process. I seek guidance on how to regain access to my longtime account as I value its services but face difficulties in monitoring it effectively. Thank you in advance for any help provided.
Reported by GetHuman-kaytrimb on Monday, October 19, 2020 10:03 PM
I received an email about a $20.06 charge from Netflix.com on October 16th, which I disputed. However, I was not contacted again. Since the payment was due on Oct. 15th, I have attempted multiple times to reach customer service at 1-[redacted] to make a payment and speak to the Fraud department. Every time I call, I am placed on hold for at least 20 minutes with no other options provided. I am frustrated by the lack of follow-up on fraudulent charges and the difficulty in reaching customer service by any means. I want to settle my account promptly without incurring interest charges and close my account. Please contact me via email at the earliest opportunity.
Reported by GetHuman5387832 on Wednesday, October 21, 2020 12:07 AM
My Capital One account ending in [redacted] has been restricted due to "fraudulent activity." This occurred after I informed Capital One about a large charge I planned to make, which they assured me would be sorted out. However, despite their acknowledgment, my charge was flagged as fraud, leading to my account being restricted. Despite multiple calls to rectify the issue, my charge continues to be denied. The request to send a photo of my driver's license for verification is unacceptable, as it is sensitive information. It feels like the Capital One agents themselves are engaging in fraudulent behavior.
Reported by GetHuman-valiereb on Friday, October 23, 2020 7:54 PM
Dear Sir or Madam, I am writing concerning Account Ending in #[redacted]. Upon reviewing my credit report and receiving the settlement offer, I discovered that the mentioned account is currently in CHARGE-OFF STATUS. I am eager to settle this account promptly. Due to unforeseen layoff and personal and medical circumstances, I fell behind on payments. Before these events, I was meeting my payment obligations. Despite the challenges of recent times, my situation has improved somewhat. I am now able to offer $[redacted].00 to settle this debt as proposed. I am ready to pay Capital One the agreed settlement amount of $[redacted].00, under the condition that the account is updated on all credit reports to reflect: “PAID AS AGREED” or “PAID IN FULL”, or completely removed, instead of being reported as “SETTLED IN FULL”. I am not in favor of an update stating “SETTLED IN FULL” as it could negatively impact my credit score. Your WRITTEN RESPONSE agreeing to these terms is crucial. If we can reach an agreement during these challenging times, I will make the settlement payment promptly upon receiving your response. Thank you for your attention to this matter. Best Regards, KW
Reported by GetHuman5418078 on Friday, October 30, 2020 4:27 PM
I am wondering about the status of my recent $30 payment. I received an email indicating that a payment was returned as not received. This payment was sent today at 11:28 am. I had sufficient funds in my account for the first payment, so I attempted it again for the second payment. I am uncertain whether it was the initial payment or the subsequent one that was unsuccessful.
Reported by GetHuman5419663 on Saturday, October 31, 2020 2:04 AM
To whom it may concern, I want to address an issue I've been having with Capital One's dispute department. Despite opening a dispute for an item I never received after purchasing online, I haven't been instructed to provide a statement confirming the non-receipt of the merchandise. My frustration lies in the conflicting responses I've received from various managers within the department regarding my case. Recently, on October 24, a supervisor requested additional information from me via a link, mentioning I had ten days to upload more details. However, on October 31, another supervisor claimed I missed a three-day deadline between October 12-14 to submit evidence, contrary to the previous instructions. I possess concrete evidence of a scam that took place on May 27, [redacted], involving a company called Brevilleworlds.com. Despite informing PayPal and Capital One, I've faced challenges in proving my case and receiving support from either party. I even obtained a confirmation letter from UPS on October 27, further validating my claims. This entire situation has taken a toll on my well-being, affecting me both mentally and physically. As a veteran residing near Orlando City, Florida, I am seeking assistance and resolution to this ongoing ordeal. Thank you.
Reported by GetHuman5423590 on Sunday, November 1, 2020 7:53 PM
On 11/2/[redacted], I reached out to Capital One to give them a heads up about an upcoming out-of-state charge at a funeral home for my best friend's husband's cremation. Despite being assured that the charge wouldn't be flagged, my card was declined, and my account put on hold when I tried to pay. After multiple frustrating calls, providing my email, and waiting for a review process, the transaction still couldn't go through. This has left me in a distressing situation with my best friend's husband's cremation delayed. The lack of support and mishandling of the situation by Capital One's three representatives has left me extremely upset. I've settled the outstanding balance but am now considering canceling my account due to this ordeal. The inability of Capital One to resolve a predicament that could have been easily avoided is truly disappointing.
Reported by GetHuman-lbaxley on Tuesday, November 3, 2020 1:12 AM
For more than a year, we have been asking Capital One to cease sending fraudulent credit card information to our address. Unfortunately, despite our efforts, the unwanted mail persists. As we do not hold an account with Capital One, resolving this over the phone has proven ineffective. It seems that our address is being used for credit card and mail fraud. We have notified the USPS, law enforcement, credit reporting agencies, and Capital One about this issue. Despite our reports, Capital One continues to send mail addressed to this fictitious individual, unwittingly aiding criminals in accessing our property to intercept the fraudulent mail. We have returned numerous pieces of mail to Capital One, made repeated attempts to contact them, and taken all possible measures to address this situation, yet the response from Capital One remains inadequate in stopping this criminal activity.
Reported by GetHuman5430995 on Tuesday, November 3, 2020 11:02 PM
Subject: Urgent Help Needed with Suspended Bank Account I deeply apologize for any inconvenience. I was asked by someone named "Eric Cook" to make two payments from his Capital One UK bank account as he is currently not in London. The first transfer went through successfully, but the second one is on hold. I am concerned about the legitimacy of this situation, as Mr. Cook requested me to help renew his Fund Ownership Certificate with additional funds. Mr. Cook has received a message stating that his account is suspended pending the renewal of the Fund Ownership Certificate. The email mentions a requirement to pay £10,[redacted].00 GBP to renew the certificate within a 7-day period. Any guidance or assistance with this matter would be greatly appreciated. Thank you for your prompt attention to this urgent issue. Sincerely, [Initials]
Reported by GetHuman-novadian on Saturday, November 7, 2020 7:07 AM
Yesterday, I received an email from Capital One asking me to change my password, which I did. After receiving a confirmation that it was changed, I tried to log in but found my account had been blocked. I called the customer service number on the back of my card, 1-[redacted]. Despite speaking with multiple representatives for over an hour, nobody was able to unblock my account. They suggested sending a copy of my driver's license to Capital One Customer Service in Ontario, which would take 72 hours. I am waiting for this period to end tomorrow afternoon to see if my account will be unblocked. It was mentioned that there was an issue with my name being incorrectly typed with a number instead of a letter, which needed correction. Thank you, Gordon.
Reported by GetHuman5444681 on Sunday, November 8, 2020 11:14 PM
I am currently in Managed Quarantine in Auckland, New Zealand. Upon logging in, I am directed to a message that requires a code either via text or phone call. Unfortunately, being on a US phone with Straight Talk, I am unable to receive text messages or make phone calls. As there is no email contact available, I am at a loss as the hotel does not permit outside calls. Regrettably, I am unable to secure a New Zealand phone to place the necessary call. My aim is to settle my bill prior to November 13th.
Reported by GetHuman-wabus on Monday, November 9, 2020 1:12 AM
Hello, I am currently in France and unable to access my account statement. The security system wants to send me the verification code to my phone, but I only have a French number and cannot receive the code. I am unable to change the phone number to my preferred one. Before leaving Canada, I requested to receive the security code via email, but despite being assured that it was set up, I still do not have access to this option. Additionally, I did not receive my statement last month. Even though I couldn't access the statement in the email, I could at least see the available credit amount and calculate based on that. However, I would still need to view the statement to see the transactions, especially while abroad. I hope to avoid any interest fees, as I have been trying my best to make the payment. The toll-free number to contact you does not work from France. Can you please assist me in accessing my account and statement? You can reach me at 33 07 66 20 77 49. Thank you very much! Lisette
Reported by GetHuman5449314 on Tuesday, November 10, 2020 10:51 AM
I require them to update my account indicating that I do not have a USA mobile number. I attempted to modify the mobile number section on my profile, but the system does not allow ([redacted])[redacted]. I had to enter an India mobile Whatsapp number there as the website does not accept zeros. I need the profile to have no number listed. They should discontinue using OTP on my card since Capital One does not send OTP to an Indian mobile number. I am repeatedly receiving requests for the OTP.
Reported by GetHuman-saiwojno on Monday, November 16, 2020 2:26 AM
I have been in touch with your bank several times over the past 8 months regarding the title or lien release for my boat. Unfortunately, no one has returned any of my calls except for one individual who mentioned that they require my account number with Capital One. The boat was originally financed by Hibernia Bank, which your bank acquired due to a hurricane many years ago. Here are some details about the boat: - VIN: BUJ05558D505 - Owner: Roy Y., Canton, TX - The boat has been fully paid off for over a decade. For more personalized information, feel free to contact me at [redacted]. Alternatively, you can speak with Ric at [redacted] as he is easy to communicate with.
Reported by GetHuman-raatx on Wednesday, November 18, 2020 6:20 PM

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